{"what_this_is":"The machine-readable twin of the BankPulse page for one RBI rulebook. Same points, same dates, same paragraph references as the page a person reads. RBI's own wording is not reproduced here: each point names the RBI paragraph, the character offset into the text BankPulse read and the sha256 of that text, so the claim can be checked against RBI's own document.","schema_version":1,"release_id":"d653cdb0a5","generated_at":"2026-09-15T00:33:59.117975+00:00","id":"md12987","title":"Reserve Bank of India (Rural Co-operative Banks – Responsible Business Conduct) Directions, 2025 (Updated as on July 1, 2026)","document_kind":"Directions","page":"https://bankpulse.ai/rule/md12987","status":"In force","importance":{"code":"MR","label":"MUST READ","weight":"Must read","why":"Binding RBI Directions naming this institution class in the title","layer":"bankpulse_inference"},"applies_to":{"shown":"Rural co-operative banks","class_code":"RURAL_COOP","from":"the document's own title","layer":"bankpulse_inference"},"dates":{"prid":"md12987","mode":"four_dates_v1","published":{"label":"Published","value":"Nov 28, 2025","stated":true,"why":"The day RBI put this document out."},"effective":{"label":"Starts to apply","value":"","stated":false,"why":"Not stated separately in this document. Read the rule itself before you assume a start date."},"transition":{"label":"Time to get ready","value":"","stated":false,"why":"Cannot be worked out until the day it starts to apply is known."},"deadline":{"label":"Last date to act","value":"","stated":false,"why":"No date to act by was found in this document. Other dates may sit inside single paragraphs."},"sources":{"published":"doc_date in data/highlights/md12987.json","effective":"none held","transition":"none held","deadline":"none held"}},"rbi_source":{"url":"https://rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=12987","document_date":"Nov 28, 2025","read_by_bankpulse":"2026-08-21 16:19:29 UTC","text_sha256":"2b2dcbb480bd316d26f0a99631f6931d49c6e4ab5c20928e81e71d6554885368","word_count":33212,"standing_last_checked":"Standing checked on RBI’s Master Directions index, 15 September 2026, 5:58 am IST."},"counts":{"points_shown":99,"points_naming_an_rbi_paragraph":99,"points_stored":99,"actions":0,"amendments":5},"points":[{"n":1,"claim":"md12987-15da3125","page_group":"Chapter I. Preliminary","stored_section":"THE CORE IDEA","heading":"Fair conduct for RCBs","plain_english":"This document sets how rural co-operative banks must treat their customers.","rbi_paragraph":"Para 1","rbi_char_offset":4060,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p1","layer":"bankpulse"},{"n":2,"claim":"md12987-d04c9259","page_group":"Chapter I. Preliminary","stored_section":"THE CORE IDEA","heading":"Conduct rules for rural banks","plain_english":"This document sets the customer service and conduct rules.","rbi_paragraph":"Para 1","rbi_char_offset":4091,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p2","layer":"bankpulse"},{"n":3,"claim":"md12987-d1d78512","page_group":"Chapter I. Preliminary","stored_section":"WHO IT APPLIES TO","heading":"Who is covered","plain_english":"These Directions apply to every rural co-operative bank.","rbi_paragraph":"Para 3","rbi_char_offset":4304,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p3","layer":"bankpulse"},{"n":1,"claim":"md12987-c704ffaa","page_group":"Chapter II. Institutional Framework","stored_section":"THE CORE IDEA","heading":"Board owns customer service","plain_english":"Customer service must be discussed by the Board so the rules are truly followed.","rbi_paragraph":"Para 8","rbi_char_offset":15567,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p4","layer":"bankpulse"},{"n":2,"claim":"md12987-2987f423","page_group":"Chapter II. Institutional Framework","stored_section":"THE CORE IDEA","heading":"Service ranks with profit","plain_english":"Customer service must rank alongside profit and growth as a stated goal.","rbi_paragraph":"Para 9","rbi_char_offset":15891,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p5","layer":"bankpulse"},{"n":3,"claim":"md12987-f63ad4a2","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Board approves deposit policy","plain_english":"The Board must approve a policy covering deposit accounts and the charges on them.","rbi_paragraph":"Para 10","rbi_char_offset":16275,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p6","layer":"bankpulse"},{"n":4,"claim":"md12987-4c22f6de","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Fix service gaps quickly","plain_english":"Where service quality or skill gaps appear, action must be taken at once.","rbi_paragraph":"Para 17","rbi_char_offset":19188,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p7","layer":"bankpulse"},{"n":5,"claim":"md12987-7c71cede","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Senior citizens included","plain_english":"Senior citizens must be represented on the customer service committee.","rbi_paragraph":"Para 20","rbi_char_offset":21100,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p8","layer":"bankpulse"},{"n":1,"claim":"md12987-206afee8","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Four hours on weekdays","plain_english":"A branch must serve the public at least four hours on weekdays and two on Saturdays.","rbi_paragraph":"Para 24","rbi_char_offset":24504,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p9","layer":"bankpulse"},{"n":2,"claim":"md12987-055facbf","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Account moves at once","plain_english":"An instruction to move an account to another branch must be acted on immediately.","rbi_paragraph":"Para 41","rbi_char_offset":30411,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p10","layer":"bankpulse"},{"n":3,"claim":"md12987-bbe68d0b","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Sealed cover on transfer","plain_english":"If the customer asks, the transfer papers must be handed over in a sealed cover.","rbi_paragraph":"Para 42","rbi_char_offset":30837,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p11","layer":"bankpulse"},{"n":4,"claim":"md12987-aed490ac","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Customers may switch","plain_english":"A customer unhappy with the service must be free to move to another bank.","rbi_paragraph":"Para 44","rbi_char_offset":31498,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p12","layer":"bankpulse"},{"n":1,"claim":"md12987-e5ee50ed","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Seven days changes the rule","plain_english":"If a customer reports later than seven working days, the bank's own policy decides liability.","rbi_paragraph":"Para 63","rbi_char_offset":44241,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p13","layer":"bankpulse"},{"n":2,"claim":"md12987-f5a8eb0f","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Thirty days of changes shown","plain_english":"Changes in service charges over the past 30 days must be on display.","rbi_paragraph":"Para 76(2)","rbi_char_offset":55211,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p14","layer":"bankpulse"},{"n":3,"claim":"md12987-d35d6d63","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Notice board kept current","plain_english":"The notice board must be updated from time to time.","rbi_paragraph":"Para 49(1)","rbi_char_offset":32663,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p15","layer":"bankpulse"},{"n":4,"claim":"md12987-94c63370","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Board in local languages","plain_english":"The notice board must be in two languages in Hindi speaking states and three elsewhere.","rbi_paragraph":"Para 49(3)","rbi_char_offset":32960,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p16","layer":"bankpulse"},{"n":5,"claim":"md12987-093d0173","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Information easy to find","plain_english":"The information must be easy to reach from the home page of the website.","rbi_paragraph":"Para 52","rbi_char_offset":34708,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p17","layer":"bankpulse"},{"n":6,"claim":"md12987-78eb5371","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Rates shown on the website","plain_english":"Interest rates and service charges must be shown on the website in the set format.","rbi_paragraph":"Para 53","rbi_char_offset":34957,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p18","layer":"bankpulse"},{"n":7,"claim":"md12987-ce113d30","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Message alerts compulsory","plain_english":"Customers must be registered for message alerts on electronic transactions.","rbi_paragraph":"Para 60","rbi_char_offset":39918,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p19","layer":"bankpulse"},{"n":8,"claim":"md12987-6fc026b0","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Alerts must be sent","plain_english":"Message alerts must be sent. Email alerts may be sent where the customer registered.","rbi_paragraph":"Para 60","rbi_char_offset":40047,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p20","layer":"bankpulse"},{"n":9,"claim":"md12987-b7cc87fe","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Money back with old date","plain_english":"The refund must be dated back to the day of the unauthorised transaction.","rbi_paragraph":"Para 66","rbi_char_offset":45867,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p21","layer":"bankpulse"},{"n":10,"claim":"md12987-aa276add","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHO SHOULD ACT","heading":"Auditors review claims","plain_english":"Internal auditors must review every such transaction.","rbi_paragraph":"Para 70","rbi_char_offset":48978,"weight":"DO IT","role":"Audit","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p22","layer":"bankpulse"},{"n":11,"claim":"md12987-bd444d17","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHO SHOULD ACT","heading":"Board approves service charges","plain_english":"Service charges must be worked out with prior approval of the Board.","rbi_paragraph":"Para 71","rbi_char_offset":49118,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p23","layer":"bankpulse"},{"n":12,"claim":"md12987-963ffcfb","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges must be reasonable","plain_english":"Service charges must be reasonable and near the average cost of the service.","rbi_paragraph":"Para 71","rbi_char_offset":49286,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p24","layer":"bankpulse"},{"n":13,"claim":"md12987-f9cd7093","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Cap on value-based charges","plain_english":"A charge based on value may only cover extra cost, and it must have a ceiling.","rbi_paragraph":"Para 75(4)","rbi_char_offset":52937,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p25","layer":"bankpulse"},{"n":14,"claim":"md12987-cad0530a","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges told upfront","plain_english":"Full information on charges for basic services must be given upfront and in time.","rbi_paragraph":"Para 75(5)","rbi_char_offset":53050,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p26","layer":"bankpulse"},{"n":15,"claim":"md12987-ada0cb50","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Warning before a rise","plain_english":"Customers must be told in advance before service charges change.","rbi_paragraph":"Para 75(6)","rbi_char_offset":53187,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p27","layer":"bankpulse"},{"n":16,"claim":"md12987-afac74ab","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"No mobile, no online use","plain_english":"A customer who gives no mobile number gets no electronic transactions beyond ATM cash.","rbi_paragraph":"Para 60","rbi_char_offset":41806,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p28","layer":"bankpulse"},{"n":17,"claim":"md12987-bd0f787e","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Loss after reporting","plain_english":"Any loss after the customer reports the fraud is borne by the bank.","rbi_paragraph":"Para 62(1)","rbi_char_offset":43109,"weight":"BACKGROUND","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p29","layer":"bankpulse"},{"n":18,"claim":"md12987-08a9a58b","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges only with reason","plain_english":"For a basic service to a person, a charge may be levied only if it is just and reasoned.","rbi_paragraph":"Para 75(3)","rbi_char_offset":52788,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p30","layer":"bankpulse"},{"n":1,"claim":"md12987-fb804d1d","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Court order to follow","plain_english":"The lender must take steps to comply with the Supreme Court order of 30 April 2025.","rbi_paragraph":"Para 98","rbi_char_offset":66123,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p31","layer":"bankpulse"},{"n":2,"claim":"md12987-1acfb9d0","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Basic account is free","plain_english":"A basic savings account carries the listed facilities free, with no minimum balance.","rbi_paragraph":"Para 79","rbi_char_offset":56812,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p32","layer":"bankpulse"},{"n":3,"claim":"md12987-ccb39c18","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Cheque book of 25 leaves","plain_english":"A basic savings account gets a cheque book of at least 25 leaves a year.","rbi_paragraph":"Para 79(5)","rbi_char_offset":57271,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p33","layer":"bankpulse"},{"n":4,"claim":"md12987-65de5a5a","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"No charge for new passbook","plain_english":"Issuing a continuation passbook when the old one is full carries no charge.","rbi_paragraph":"Para 79(7)","rbi_char_offset":57533,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p34","layer":"bankpulse"},{"n":5,"claim":"md12987-14de3b3e","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Four free withdrawals","plain_english":"A basic savings account gets at least four free withdrawals in a month.","rbi_paragraph":"Para 79(8)","rbi_char_offset":57627,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p35","layer":"bankpulse"},{"n":1,"claim":"md12987-948f4697","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Small notes accepted","plain_english":"Counter staff cannot refuse small denomination notes when issuing a draft.","rbi_paragraph":"Para 107","rbi_char_offset":71320,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p36","layer":"bankpulse"},{"n":2,"claim":"md12987-1363c79e","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Counter over drop-box","plain_english":"A customer cannot be forced to use the cheque drop box instead of the counter.","rbi_paragraph":"Para 121","rbi_char_offset":75298,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p37","layer":"bankpulse"},{"n":3,"claim":"md12987-7bd56183","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"National calendar accepted","plain_english":"A cheque dated by the National Saka calendar must be accepted if otherwise in order.","rbi_paragraph":"Para 119","rbi_char_offset":74668,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p38","layer":"bankpulse"},{"n":4,"claim":"md12987-f6ba2651","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Notice on the drop-box","plain_english":"The drop box must carry a notice that cheques may also be given at the counter.","rbi_paragraph":"Para 121","rbi_char_offset":75376,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p39","layer":"bankpulse"},{"n":5,"claim":"md12987-143cc916","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHO SHOULD ACT","heading":"Policy for repeat dishonour","plain_english":"The Board must approve a policy for cheques that are dishonoured again and again.","rbi_paragraph":"Para 128","rbi_char_offset":78243,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p40","layer":"bankpulse"},{"n":6,"claim":"md12987-53e0143d","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Cheques in any language","plain_english":"Cheque forms are printed in Hindi and English.","rbi_paragraph":"Para 117","rbi_char_offset":73550,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p41","layer":"bankpulse"},{"n":1,"claim":"md12987-8ee37e94","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Passbook free of cost","plain_english":"The cost of a passbook or a statement cannot be charged to the customer.","rbi_paragraph":"Para 144","rbi_char_offset":85228,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p42","layer":"bankpulse"},{"n":2,"claim":"md12987-e1c37c55","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Minor accounts stay in credit","plain_english":"An account of a minor must never be allowed to go into overdraft.","rbi_paragraph":"Para 170","rbi_char_offset":100293,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p43","layer":"bankpulse"},{"n":3,"claim":"md12987-97302002","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"KEY DATES","heading":"Three days to reactivate","plain_english":"A request to reactivate a dormant account must be settled within three working days.","rbi_paragraph":"Para 187","rbi_char_offset":108091,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p44","layer":"bankpulse"},{"n":4,"claim":"md12987-337a39d5","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"No unfair locker terms","plain_english":"Unfair terms cannot be put into a locker agreement.","rbi_paragraph":"Para 202","rbi_char_offset":113903,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p45","layer":"bankpulse"},{"n":5,"claim":"md12987-71ce4d0d","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Branch address in passbook","plain_english":"The branch address and telephone number must be printed in the passbook.","rbi_paragraph":"Para 145","rbi_char_offset":85413,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p46","layer":"bankpulse"},{"n":6,"claim":"md12987-2d3371c2","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Entries must be readable","plain_english":"Passbook entries must be brief and understandable, not coded.","rbi_paragraph":"Para 146","rbi_char_offset":85629,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p47","layer":"bankpulse"},{"n":7,"claim":"md12987-365aeb3a","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Deposit cover shown","plain_english":"The passbook must carry the deposit insurance cover and its limit.","rbi_paragraph":"Para 148","rbi_char_offset":88745,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p48","layer":"bankpulse"},{"n":8,"claim":"md12987-d8f5e530","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Term deposits transferable","plain_english":"A term deposit must be freely transferable between offices of the same bank.","rbi_paragraph":"Para 153(2)","rbi_char_offset":90564,"weight":"DO IT","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p49","layer":"bankpulse"},{"n":9,"claim":"md12987-0f1e342d","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Warn minors before eighteen","plain_english":"A minor account holder must be told in advance what is needed on turning eighteen.","rbi_paragraph":"Para 168","rbi_char_offset":99674,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p50","layer":"bankpulse"},{"n":10,"claim":"md12987-1a69adba","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker policy","plain_english":"The Board must approve a policy for the safe deposit locker service.","rbi_paragraph":"Para 196","rbi_char_offset":111267,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p51","layer":"bankpulse"},{"n":11,"claim":"md12987-fcbe14e7","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Nothing illegal in lockers","plain_english":"The locker agreement must bar keeping anything illegal or dangerous inside.","rbi_paragraph":"Para 199","rbi_char_offset":112342,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p52","layer":"bankpulse"},{"n":12,"claim":"md12987-e0440859","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHAT CHANGES","heading":"Waiting list for lockers","plain_english":"If no locker is free, the application must be acknowledged and given a waiting number.","rbi_paragraph":"Para 201","rbi_char_offset":113369,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p53","layer":"bankpulse"},{"n":13,"claim":"md12987-86731a88","page_group":"Chapter VII. Deposit Accounts and other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker agreement","plain_english":"The locker agreement itself must be approved by the Board.","rbi_paragraph":"Para 202","rbi_char_offset":113495,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p54","layer":"bankpulse"},{"n":1,"claim":"md12987-ae621619","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Fees must not discriminate","plain_english":"Those charges and fees must be the same for everyone.","rbi_paragraph":"Para 307","rbi_char_offset":165292,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p55","layer":"bankpulse"},{"n":2,"claim":"md12987-27ecb40a","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Overdraft closure capped","plain_english":"On an overdraft, the closure charge cannot exceed the sanctioned limit.","rbi_paragraph":"Para 313(2)","rbi_char_offset":175587,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p56","layer":"bankpulse"},{"n":3,"claim":"md12987-a897eb0d","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Disclosed or not charged","plain_english":"A prepayment charge that was not disclosed as required cannot be charged at all.","rbi_paragraph":"Para 313(8)","rbi_char_offset":176329,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p57","layer":"bankpulse"},{"n":4,"claim":"md12987-3f18941c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No reviving waived fees","plain_english":"Fees waived earlier cannot be brought back when the loan is repaid early.","rbi_paragraph":"Para 313(9)","rbi_char_offset":176433,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p58","layer":"bankpulse"},{"n":5,"claim":"md12987-6bbf5f43","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"₹5,000 a day for delay","plain_english":"Where the delay is the lender's fault, the borrower gets ₹5,000 for each day of delay.","rbi_paragraph":"Para 318","rbi_char_offset":178067,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":"Suppose the lender is 12 days late through its own fault. The borrower is owed ₹5,000 for each of those days. That comes to ₹60,000.","anchor":"https://bankpulse.ai/rule/md12987#p59","layer":"bankpulse"},{"n":6,"claim":"md12987-e05f5812","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Floor price after two failures","plain_english":"If an auction fails twice, the floor price must be at least 85 per cent of value.","rbi_paragraph":"Para 343","rbi_char_offset":188171,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p60","layer":"bankpulse"},{"n":7,"claim":"md12987-cb36f3d8","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Lender cannot bid","plain_english":"The lender and its related parties cannot bid in its own auction.","rbi_paragraph":"Para 345","rbi_char_offset":188585,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p61","layer":"bankpulse"},{"n":8,"claim":"md12987-c994ed84","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"KEY DATES","heading":"Two years makes it unclaimed","plain_english":"Pledged gold or silver left more than two years after repayment is treated as unclaimed.","rbi_paragraph":"Para 351","rbi_char_offset":190579,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p62","layer":"bankpulse"},{"n":9,"claim":"md12987-2b14295b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No tall gold loan claims","plain_english":"Misleading advertisements with unrealistic claims about gold loans are barred.","rbi_paragraph":"Para 353","rbi_char_offset":191150,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["gold-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p63","layer":"bankpulse"},{"n":10,"claim":"md12987-f78dea4c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Key Facts in plain language","plain_english":"That statement must be written in a language the borrower understands.","rbi_paragraph":"Para 309(1)","rbi_char_offset":166025,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p64","layer":"bankpulse"},{"n":11,"claim":"md12987-1d631c12","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Explained and acknowledged","plain_english":"The statement must be explained to the borrower, who signs to say it was understood.","rbi_paragraph":"Para 309(1)","rbi_char_offset":166099,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p65","layer":"bankpulse"},{"n":12,"claim":"md12987-47c1c23c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Full cost and schedule","plain_english":"The statement must carry the annual percentage rate and the repayment schedule.","rbi_paragraph":"Para 309(3)","rbi_char_offset":166766,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p66","layer":"bankpulse"},{"n":13,"claim":"md12987-59839f7c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Receipts for charges","plain_english":"Where the lender collects such charges, a receipt must reach the borrower in good time.","rbi_paragraph":"Para 309(1)","rbi_char_offset":170298,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p67","layer":"bankpulse"},{"n":14,"claim":"md12987-4d0d59bd","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Summary box in the agreement","plain_english":"The statement must also appear as a summary box inside the loan agreement.","rbi_paragraph":"Para 309(3)","rbi_char_offset":170614,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p68","layer":"bankpulse"},{"n":15,"claim":"md12987-fbcc0074","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Statements must be simple","plain_english":"The statements sent to a borrower must be simple and easy to understand.","rbi_paragraph":"Para 310(6)","rbi_char_offset":173383,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p69","layer":"bankpulse"},{"n":16,"claim":"md12987-6f169b3e","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Papers back on time","plain_english":"The sanction letter must state when and where the property papers will be returned.","rbi_paragraph":"Para 316","rbi_char_offset":177154,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p70","layer":"bankpulse"},{"n":17,"claim":"md12987-2836fbed","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Borrower watches the testing","plain_english":"The borrower must be present when the gold or silver is tested at sanction.","rbi_paragraph":"Para 326","rbi_char_offset":181602,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p71","layer":"bankpulse"},{"n":18,"claim":"md12987-6a0a9188","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Surprise checks required","plain_english":"Internal audit must make surprise checks of the pledged metal and keep a record.","rbi_paragraph":"Para 337","rbi_char_offset":185760,"weight":"DO IT","role":"Audit","team":null,"products_covered":["gold-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p72","layer":"bankpulse"},{"n":19,"claim":"md12987-a303c05e","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Auction in the same district","plain_english":"The first auction must be held in the district of the lending branch.","rbi_paragraph":"Para 344","rbi_char_offset":188288,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p73","layer":"bankpulse"},{"n":20,"claim":"md12987-99829013","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Full auction account","plain_english":"After the auction the borrower must be told the price fetched and the dues settled.","rbi_paragraph":"Para 346","rbi_char_offset":188719,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p74","layer":"bankpulse"},{"n":21,"claim":"md12987-76abf7c9","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"One standard agreement","plain_english":"Microfinance loans must use a standard agreement in the borrower's language.","rbi_paragraph":"Para 357","rbi_char_offset":192049,"weight":"DO IT","role":"Branch","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p75","layer":"bankpulse"},{"n":22,"claim":"md12987-53373da7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Loan card in plain words","plain_english":"Every entry in the loan card must be in a language the borrower understands.","rbi_paragraph":"Para 359","rbi_char_offset":192643,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p76","layer":"bankpulse"},{"n":23,"claim":"md12987-a0b6734d","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board policy on staff conduct","plain_english":"The Board must approve a policy on staff conduct, hiring, training and monitoring.","rbi_paragraph":"Para 366","rbi_char_offset":194119,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p77","layer":"bankpulse"},{"n":24,"claim":"md12987-ee59db92","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Training covers behaviour","plain_english":"Staff training must include how to behave properly with customers.","rbi_paragraph":"Para 366","rbi_char_offset":194405,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p78","layer":"bankpulse"},{"n":25,"claim":"md12987-87982ed0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Conduct affects pay","plain_english":"How staff treat customers must count in how they are paid.","rbi_paragraph":"Para 366","rbi_char_offset":194505,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p79","layer":"bankpulse"},{"n":26,"claim":"md12987-745e988b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Free training for borrowers","plain_english":"Any training offered to borrowers must be free of cost.","rbi_paragraph":"Para 368","rbi_char_offset":194736,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p80","layer":"bankpulse"},{"n":27,"claim":"md12987-bc85eae7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Separate recovery complaints","plain_english":"There must be a separate route for complaints about recovery.","rbi_paragraph":"Para 372","rbi_char_offset":196053,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p81","layer":"bankpulse"},{"n":28,"claim":"md12987-c63e9178","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Told at disbursal","plain_english":"The borrower must be told about that route when the loan money is paid out.","rbi_paragraph":"Para 372","rbi_char_offset":196129,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p82","layer":"bankpulse"},{"n":29,"claim":"md12987-d2e449a0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Police check on agents","plain_english":"Agent staff must be checked, and that check includes police verification.","rbi_paragraph":"Para 374","rbi_char_offset":196665,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p83","layer":"bankpulse"},{"n":30,"claim":"md12987-893951a2","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Borrower told who calls","plain_english":"The borrower must be given the recovery agent's details before recovery starts.","rbi_paragraph":"Para 375","rbi_char_offset":196934,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p84","layer":"bankpulse"},{"n":31,"claim":"md12987-6369b449","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Key Facts for term loans","plain_english":"A Key Facts Statement is required for every retail and small business term loan.","rbi_paragraph":"Para 309","rbi_char_offset":165683,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["msme-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p85","layer":"bankpulse"},{"n":32,"claim":"md12987-4e53e1db","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Bound by the stated terms","plain_english":"The lender is bound by the terms in that statement if the borrower agrees in time.","rbi_paragraph":"Para 309(2)","rbi_char_offset":166642,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p86","layer":"bankpulse"},{"n":33,"claim":"md12987-95ec8bab","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Lender's own call is free","plain_english":"No charge applies where the lender itself asks for the loan to be repaid early.","rbi_paragraph":"Para 313(7)","rbi_char_offset":175957,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p87","layer":"bankpulse"},{"n":34,"claim":"md12987-f3b374c0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Other rights stay","plain_english":"That payment does not take away any other compensation the law allows.","rbi_paragraph":"Para 320","rbi_char_offset":178710,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p88","layer":"bankpulse"},{"n":35,"claim":"md12987-ce9f920f","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Gold stays in the branch","plain_english":"Gold and silver may be handled only in branches and only by the lender's own staff.","rbi_paragraph":"Para 333","rbi_char_offset":184841,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p89","layer":"bankpulse"},{"n":36,"claim":"md12987-c309c011","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Vaults, not cupboards","plain_english":"The metal may be stored only in branches with a vault fit for the purpose.","rbi_paragraph":"Para 334","rbi_char_offset":184923,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p90","layer":"bankpulse"},{"n":37,"claim":"md12987-bcc17891","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Other products need consent","plain_english":"Any non-credit product needs full consent, with its fees written in the loan card.","rbi_paragraph":"Para 360","rbi_char_offset":192741,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p91","layer":"bankpulse"},{"n":38,"claim":"md12987-43e9b867","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Microfinance prepayment free","plain_english":"No prepayment charge may be taken on a microfinance loan.","rbi_paragraph":"Para 361","rbi_char_offset":192971,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p92","layer":"bankpulse"},{"n":39,"claim":"md12987-9800c823","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Late charge on overdue only","plain_english":"A delayed payment charge applies to the overdue amount, not the whole loan.","rbi_paragraph":"Para 361","rbi_char_offset":193077,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p93","layer":"bankpulse"},{"n":40,"claim":"md12987-17e1093b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No harsh recovery","plain_english":"Neither the lender nor its agent may use harsh methods to recover dues.","rbi_paragraph":"Para 371","rbi_char_offset":195409,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p94","layer":"bankpulse"},{"n":41,"claim":"md12987-82ce9d72","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Checks before hiring agents","plain_english":"A due diligence process is required before engaging any recovery agent.","rbi_paragraph":"Para 374","rbi_char_offset":196438,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p95","layer":"bankpulse"},{"n":1,"claim":"md12987-cea16ac6","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Older rules cancelled","plain_english":"This document cancels the earlier conduct rules for these institutions.","rbi_paragraph":"Para 385","rbi_char_offset":201413,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p96","layer":"bankpulse"},{"n":2,"claim":"md12987-98cf8370","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Old actions preserved","plain_english":"Anything already done under the old rules stays governed by those old rules.","rbi_paragraph":"Para 386","rbi_char_offset":201672,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p97","layer":"bankpulse"},{"n":3,"claim":"md12987-c39bbd9f","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Approvals carried over","plain_english":"Approvals given under the cancelled rules are now treated as given under these rules.","rbi_paragraph":"Para 386","rbi_char_offset":201864,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p98","layer":"bankpulse"},{"n":4,"claim":"md12987-c8c5d065","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"IMPACT","heading":"Other laws still apply","plain_english":"These Directions add to other laws. They do not replace any of them.","rbi_paragraph":"Para 387","rbi_char_offset":202749,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md12987#p99","layer":"bankpulse"}],"actions":[],"amendments":[{"id":"nt13179","title":"Reserve Bank of India (Rural Co-operative Banks - Responsible Business Conduct) Amendment Directions, 2025","date":"Dec 04, 2025","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13179&Mode=0","order":1,"layer":"rbi_source"},{"id":"nt13433","title":"Reserve Bank of India (Rural Cooperative Banks – Responsible Business Conduct) Amendment Directions, 2026","date":"Apr 29, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13433&Mode=0","order":2,"layer":"rbi_source"},{"id":"nt13491","title":"Reserve Bank of India (Rural Co-operative Banks - Responsible Business Conduct) Second Amendment Directions, 2026","date":"Jun 15, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13491&Mode=0","order":3,"layer":"rbi_source"},{"id":"nt13549","title":"Reserve Bank of India (Rural Co-operative Banks - Responsible Business Conduct) Third Amendment Directions, 2026","date":"Jun 24, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13549&Mode=0","order":4,"layer":"rbi_source"},{"id":"nt13670","title":"Reserve Bank of India (Rural Co-operative Banks - Responsible Business Conduct) Fourth Amendment Directions, 2026","date":"Aug 06, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13670&Mode=0","order":5,"layer":"rbi_source"}],"layers":{"rbi_source":"Facts taken from RBI's own document.","bankpulse":"BankPulse's plain-English summary of RBI's document.","bankpulse_inference":"BankPulse's own inference, not stated by RBI."},"rbi_wording_not_included":"By design. BankPulse never republishes RBI's exact sentences. Use rbi_paragraph with rbi_source.url to read RBI's own words.","terms":"BankPulse's plain-English summaries are BankPulse's own work. The underlying regulation is the Reserve Bank of India's. Always check the RBI document named in rbi_source before acting."}