{"what_this_is":"The machine-readable twin of the BankPulse page for one RBI rulebook. Same points, same dates, same paragraph references as the page a person reads. RBI's own wording is not reproduced here: each point names the RBI paragraph, the character offset into the text BankPulse read and the sha256 of that text, so the claim can be checked against RBI's own document.","schema_version":1,"release_id":"d653cdb0a5","generated_at":"2026-09-15T00:33:59.117975+00:00","id":"md13013","title":"Reserve Bank of India (Urban Co-operative Banks – Responsible Business Conduct) Directions, 2025 (Updated as on July 1, 2026)","document_kind":"Directions","page":"https://bankpulse.ai/rule/md13013","status":"In force","importance":{"code":"MR","label":"MUST READ","weight":"Must read","why":"Binding RBI Directions naming this institution class in the title","layer":"bankpulse_inference"},"applies_to":{"shown":"Urban co-operative banks","class_code":"UCB","from":"the document's own title","layer":"bankpulse_inference"},"dates":{"prid":"md13013","mode":"four_dates_v1","published":{"label":"Published","value":"Nov 28, 2025","stated":true,"why":"The day RBI put this document out."},"effective":{"label":"Starts to apply","value":"","stated":false,"why":"Not stated separately in this document. Read the rule itself before you assume a start date."},"transition":{"label":"Time to get ready","value":"","stated":false,"why":"Cannot be worked out until the day it starts to apply is known."},"deadline":{"label":"Last date to act","value":"","stated":false,"why":"No date to act by was found in this document. Other dates may sit inside single paragraphs."},"sources":{"published":"doc_date in data/highlights/md13013.json","effective":"none held","transition":"none held","deadline":"none held"}},"rbi_source":{"url":"https://rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=13013","document_date":"Nov 28, 2025","read_by_bankpulse":"2026-08-21 16:18:48 UTC","text_sha256":"1dbb5c59ab802c345495a741ffaca5813c98d852ba796b6da51e29ec44516d98","word_count":30087,"standing_last_checked":"Standing checked on RBI’s Master Directions index, 15 September 2026, 5:58 am IST."},"counts":{"points_shown":82,"points_naming_an_rbi_paragraph":82,"points_stored":82,"actions":0,"amendments":5},"points":[{"n":1,"claim":"md13013-36a57744","page_group":"Chapter I. Preliminary","stored_section":"THE CORE IDEA","heading":"Fair conduct for UCBs","plain_english":"This document sets how urban co-operative banks must treat their customers.","rbi_paragraph":"Para 1","rbi_char_offset":3727,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p1","layer":"bankpulse"},{"n":2,"claim":"md13013-eef4f52e","page_group":"Chapter I. Preliminary","stored_section":"WHO IT APPLIES TO","heading":"Who is covered","plain_english":"These Directions apply to every urban co-operative bank.","rbi_paragraph":"Para 3","rbi_char_offset":3971,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p2","layer":"bankpulse"},{"n":1,"claim":"md13013-f5a8eb0f","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Thirty days of changes shown","plain_english":"Changes in service charges over the past 30 days must be on display.","rbi_paragraph":"Para 45(2)","rbi_char_offset":31706,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p3","layer":"bankpulse"},{"n":2,"claim":"md13013-6878302b","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Seven days changes the rule","plain_english":"If a customer reports later than seven working days, the bank's own policy decides liability.","rbi_paragraph":"Para 58","rbi_char_offset":40697,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p4","layer":"bankpulse"},{"n":3,"claim":"md13013-d35d6d63","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Notice board kept current","plain_english":"The notice board must be updated from time to time.","rbi_paragraph":"Para 33(1)","rbi_char_offset":22631,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p5","layer":"bankpulse"},{"n":4,"claim":"md13013-94c63370","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Board in local languages","plain_english":"The notice board must be in two languages in Hindi speaking states and three elsewhere.","rbi_paragraph":"Para 33(3)","rbi_char_offset":22928,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p6","layer":"bankpulse"},{"n":5,"claim":"md13013-f9cd7093","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Cap on value-based charges","plain_english":"A charge based on value may only cover extra cost, and it must have a ceiling.","rbi_paragraph":"Para 44(4)","rbi_char_offset":29447,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p7","layer":"bankpulse"},{"n":6,"claim":"md13013-cad0530a","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges told upfront","plain_english":"Full information on charges for basic services must be given upfront and in time.","rbi_paragraph":"Para 44(5)","rbi_char_offset":29559,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p8","layer":"bankpulse"},{"n":7,"claim":"md13013-ada0cb50","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Warning before a rise","plain_english":"Customers must be told in advance before service charges change.","rbi_paragraph":"Para 44(6)","rbi_char_offset":29695,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p9","layer":"bankpulse"},{"n":8,"claim":"md13013-6fc026b0","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Alerts must be sent","plain_english":"Message alerts must be sent. Email alerts may be sent where the customer registered.","rbi_paragraph":"Para 55","rbi_char_offset":36524,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p10","layer":"bankpulse"},{"n":9,"claim":"md13013-08a9a58b","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges only with reason","plain_english":"For a basic service to a person, a charge may be levied only if it is just and reasoned.","rbi_paragraph":"Para 44(3)","rbi_char_offset":29299,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p11","layer":"bankpulse"},{"n":10,"claim":"md13013-afac74ab","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"No mobile, no online use","plain_english":"A customer who gives no mobile number gets no electronic transactions beyond ATM cash.","rbi_paragraph":"Para 55","rbi_char_offset":38274,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p12","layer":"bankpulse"},{"n":11,"claim":"md13013-75ba07d4","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Loss after reporting","plain_english":"Any loss after the customer reports the fraud is borne by the bank.","rbi_paragraph":"Para 57(1)","rbi_char_offset":39571,"weight":"BACKGROUND","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p13","layer":"bankpulse"},{"n":1,"claim":"md13013-fb804d1d","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Court order to follow","plain_english":"The lender must take steps to comply with the Supreme Court order of 30 April 2025.","rbi_paragraph":"Para 83","rbi_char_offset":54636,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p14","layer":"bankpulse"},{"n":2,"claim":"md13013-1acfb9d0","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Basic account is free","plain_english":"A basic savings account carries the listed facilities free, with no minimum balance.","rbi_paragraph":"Para 65","rbi_char_offset":45834,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p15","layer":"bankpulse"},{"n":3,"claim":"md13013-ccb39c18","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Cheque book of 25 leaves","plain_english":"A basic savings account gets a cheque book of at least 25 leaves a year.","rbi_paragraph":"Para 65(5)","rbi_char_offset":46293,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p16","layer":"bankpulse"},{"n":4,"claim":"md13013-65de5a5a","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"No charge for new passbook","plain_english":"Issuing a continuation passbook when the old one is full carries no charge.","rbi_paragraph":"Para 65(7)","rbi_char_offset":46555,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p17","layer":"bankpulse"},{"n":5,"claim":"md13013-8d146b78","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Four free withdrawals","plain_english":"A basic savings account gets at least four free withdrawals in a month.","rbi_paragraph":"Para 65(8)","rbi_char_offset":46649,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p18","layer":"bankpulse"},{"n":1,"claim":"md13013-eb1f9088","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Notice on the drop-box","plain_english":"The drop box must carry a notice that cheques may also be given at the counter.","rbi_paragraph":"Para 99","rbi_char_offset":62868,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p19","layer":"bankpulse"},{"n":1,"claim":"md13013-e1c37c55","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Minor accounts stay in credit","plain_english":"An account of a minor must never be allowed to go into overdraft.","rbi_paragraph":"Para 121","rbi_char_offset":77553,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p20","layer":"bankpulse"},{"n":2,"claim":"md13013-9ca1ff20","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"KEY DATES","heading":"Three days to reactivate","plain_english":"A request to reactivate a dormant account must be settled within three working days.","rbi_paragraph":"Para 138","rbi_char_offset":85450,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p21","layer":"bankpulse"},{"n":3,"claim":"md13013-337a39d5","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"No unfair locker terms","plain_english":"Unfair terms cannot be put into a locker agreement.","rbi_paragraph":"Para 153","rbi_char_offset":91276,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p22","layer":"bankpulse"},{"n":4,"claim":"md13013-f931f2a7","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Charges must be reasonable","plain_english":"Service charges must be reasonable and near the average cost of the service.","rbi_paragraph":"Para 102(5)","rbi_char_offset":65445,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p23","layer":"bankpulse"},{"n":5,"claim":"md13013-5cdf9e92","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Deposit cover shown","plain_english":"The passbook must carry the deposit insurance cover and its limit.","rbi_paragraph":"Para 110","rbi_char_offset":70247,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p24","layer":"bankpulse"},{"n":6,"claim":"md13013-0f1e342d","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Warn minors before eighteen","plain_english":"A minor account holder must be told in advance what is needed on turning eighteen.","rbi_paragraph":"Para 119","rbi_char_offset":76936,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p25","layer":"bankpulse"},{"n":7,"claim":"md13013-1a69adba","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker policy","plain_english":"The Board must approve a policy for the safe deposit locker service.","rbi_paragraph":"Para 147","rbi_char_offset":88615,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p26","layer":"bankpulse"},{"n":8,"claim":"md13013-fcbe14e7","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Nothing illegal in lockers","plain_english":"The locker agreement must bar keeping anything illegal or dangerous inside.","rbi_paragraph":"Para 150","rbi_char_offset":89699,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p27","layer":"bankpulse"},{"n":9,"claim":"md13013-e0440859","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Waiting list for lockers","plain_english":"If no locker is free, the application must be acknowledged and given a waiting number.","rbi_paragraph":"Para 152","rbi_char_offset":90717,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p28","layer":"bankpulse"},{"n":10,"claim":"md13013-86731a88","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker agreement","plain_english":"The locker agreement itself must be approved by the Board.","rbi_paragraph":"Para 153","rbi_char_offset":90842,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p29","layer":"bankpulse"},{"n":1,"claim":"md13013-570adcd4","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No interest on penalties","plain_english":"Penal charges cannot be capitalised. No further interest may run on them.","rbi_paragraph":"Para 257(1)","rbi_char_offset":147770,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p30","layer":"bankpulse"},{"n":2,"claim":"md13013-d1c38eb8","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No penalty on a penalty","plain_english":"A fresh penal charge cannot be added on top of penal charges already due.","rbi_paragraph":"Para 257(1)","rbi_char_offset":148966,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p31","layer":"bankpulse"},{"n":3,"claim":"md13013-27ecb40a","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Overdraft closure capped","plain_english":"On an overdraft, the closure charge cannot exceed the sanctioned limit.","rbi_paragraph":"Para 261(2)","rbi_char_offset":157827,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p32","layer":"bankpulse"},{"n":4,"claim":"md13013-15a59a70","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Disclosed or not charged","plain_english":"A prepayment charge that was not disclosed as required cannot be charged at all.","rbi_paragraph":"Para 261(8)","rbi_char_offset":158566,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p33","layer":"bankpulse"},{"n":5,"claim":"md13013-6bbf5f43","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"₹5,000 a day for delay","plain_english":"Where the delay is the lender's fault, the borrower gets ₹5,000 for each day of delay.","rbi_paragraph":"Para 266","rbi_char_offset":160295,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":"Suppose the lender is 12 days late through its own fault. The borrower is owed ₹5,000 for each of those days. That comes to ₹60,000.","anchor":"https://bankpulse.ai/rule/md13013#p34","layer":"bankpulse"},{"n":6,"claim":"md13013-e05f5812","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Floor price after two failures","plain_english":"If an auction fails twice, the floor price must be at least 85 per cent of value.","rbi_paragraph":"Para 290","rbi_char_offset":170161,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p35","layer":"bankpulse"},{"n":7,"claim":"md13013-cb36f3d8","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Lender cannot bid","plain_english":"The lender and its related parties cannot bid in its own auction.","rbi_paragraph":"Para 292","rbi_char_offset":170573,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p36","layer":"bankpulse"},{"n":8,"claim":"md13013-0a0975a6","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"KEY DATES","heading":"Two years makes it unclaimed","plain_english":"Pledged gold or silver left more than two years after repayment is treated as unclaimed.","rbi_paragraph":"Para 298","rbi_char_offset":172558,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p37","layer":"bankpulse"},{"n":9,"claim":"md13013-2b14295b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No tall gold loan claims","plain_english":"Misleading advertisements with unrealistic claims about gold loans are barred.","rbi_paragraph":"Para 300","rbi_char_offset":173139,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["gold-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p38","layer":"bankpulse"},{"n":10,"claim":"md13013-f78dea4c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Key Facts in plain language","plain_english":"That statement must be written in a language the borrower understands.","rbi_paragraph":"Para 256(1)","rbi_char_offset":142272,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p39","layer":"bankpulse"},{"n":11,"claim":"md13013-1d631c12","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Explained and acknowledged","plain_english":"The statement must be explained to the borrower, who signs to say it was understood.","rbi_paragraph":"Para 256(1)","rbi_char_offset":142346,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p40","layer":"bankpulse"},{"n":12,"claim":"md13013-47c1c23c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Full cost and schedule","plain_english":"The statement must carry the annual percentage rate and the repayment schedule.","rbi_paragraph":"Para 256(3)","rbi_char_offset":143012,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p41","layer":"bankpulse"},{"n":13,"claim":"md13013-59839f7c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Receipts for charges","plain_english":"Where the lender collects such charges, a receipt must reach the borrower in good time.","rbi_paragraph":"Para 256(1)","rbi_char_offset":146564,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p42","layer":"bankpulse"},{"n":14,"claim":"md13013-4d0d59bd","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Summary box in the agreement","plain_english":"The statement must also appear as a summary box inside the loan agreement.","rbi_paragraph":"Para 256(3)","rbi_char_offset":146878,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p43","layer":"bankpulse"},{"n":15,"claim":"md13013-66864764","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Penalty only on the default","plain_english":"Penal charges must be reasonable and charged only on the amount in default.","rbi_paragraph":"Para 257(1)","rbi_char_offset":148659,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p44","layer":"bankpulse"},{"n":16,"claim":"md13013-a64b0fea","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board policy on penal charges","plain_english":"The Board must approve a policy on penal charges by whatever name they are called.","rbi_paragraph":"Para 257(3)","rbi_char_offset":150292,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p45","layer":"bankpulse"},{"n":17,"claim":"md13013-f2f4912c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Same penalty for all","plain_english":"Within a loan product, penal charges must be the same whoever the borrower is.","rbi_paragraph":"Para 257(4)","rbi_char_offset":150838,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p46","layer":"bankpulse"},{"n":18,"claim":"md13013-10d72b6a","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Reminders state the penalty","plain_english":"A reminder about a breach must state the penal charge that applies.","rbi_paragraph":"Para 257(7)","rbi_char_offset":152090,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p47","layer":"bankpulse"},{"n":19,"claim":"md13013-fbcc0074","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Statements must be simple","plain_english":"The statements sent to a borrower must be simple and easy to understand.","rbi_paragraph":"Para 258(6)","rbi_char_offset":155329,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p48","layer":"bankpulse"},{"n":20,"claim":"md13013-6f169b3e","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Papers back on time","plain_english":"The sanction letter must state when and where the property papers will be returned.","rbi_paragraph":"Para 264","rbi_char_offset":159388,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p49","layer":"bankpulse"},{"n":21,"claim":"md13013-2836fbed","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Borrower watches the testing","plain_english":"The borrower must be present when the gold or silver is tested at sanction.","rbi_paragraph":"Para 274","rbi_char_offset":163806,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p50","layer":"bankpulse"},{"n":22,"claim":"md13013-6a0a9188","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Surprise checks required","plain_english":"Internal audit must make surprise checks of the pledged metal and keep a record.","rbi_paragraph":"Para 284","rbi_char_offset":167756,"weight":"DO IT","role":"Audit","team":null,"products_covered":["gold-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p51","layer":"bankpulse"},{"n":23,"claim":"md13013-a303c05e","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Auction in the same district","plain_english":"The first auction must be held in the district of the lending branch.","rbi_paragraph":"Para 291","rbi_char_offset":170278,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p52","layer":"bankpulse"},{"n":24,"claim":"md13013-99829013","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Full auction account","plain_english":"After the auction the borrower must be told the price fetched and the dues settled.","rbi_paragraph":"Para 293","rbi_char_offset":170706,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p53","layer":"bankpulse"},{"n":25,"claim":"md13013-37f007f7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board approves microfinance code","plain_english":"The microfinance fair practices code must be approved by the Board.","rbi_paragraph":"Para 303","rbi_char_offset":173762,"weight":"DO IT","role":"Board","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p54","layer":"bankpulse"},{"n":26,"claim":"md13013-76abf7c9","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"One standard agreement","plain_english":"Microfinance loans must use a standard agreement in the borrower's language.","rbi_paragraph":"Para 304","rbi_char_offset":174059,"weight":"DO IT","role":"Branch","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p55","layer":"bankpulse"},{"n":27,"claim":"md13013-53373da7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Loan card in plain words","plain_english":"Every entry in the loan card must be in a language the borrower understands.","rbi_paragraph":"Para 306","rbi_char_offset":174651,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p56","layer":"bankpulse"},{"n":28,"claim":"md13013-a0b6734d","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board policy on staff conduct","plain_english":"The Board must approve a policy on staff conduct, hiring, training and monitoring.","rbi_paragraph":"Para 313","rbi_char_offset":176126,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p57","layer":"bankpulse"},{"n":29,"claim":"md13013-87982ed0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Conduct affects pay","plain_english":"How staff treat customers must count in how they are paid.","rbi_paragraph":"Para 313","rbi_char_offset":176511,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p58","layer":"bankpulse"},{"n":30,"claim":"md13013-745e988b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Free training for borrowers","plain_english":"Any training offered to borrowers must be free of cost.","rbi_paragraph":"Para 315","rbi_char_offset":176742,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p59","layer":"bankpulse"},{"n":31,"claim":"md13013-bc85eae7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Separate recovery complaints","plain_english":"There must be a separate route for complaints about recovery.","rbi_paragraph":"Para 319","rbi_char_offset":178078,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p60","layer":"bankpulse"},{"n":32,"claim":"md13013-c63e9178","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Told at disbursal","plain_english":"The borrower must be told about that route when the loan money is paid out.","rbi_paragraph":"Para 319","rbi_char_offset":178154,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p61","layer":"bankpulse"},{"n":33,"claim":"md13013-d2e449a0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Police check on agents","plain_english":"Agent staff must be checked, and that check includes police verification.","rbi_paragraph":"Para 321","rbi_char_offset":178686,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p62","layer":"bankpulse"},{"n":34,"claim":"md13013-893951a2","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Borrower told who calls","plain_english":"The borrower must be given the recovery agent's details before recovery starts.","rbi_paragraph":"Para 322","rbi_char_offset":178952,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p63","layer":"bankpulse"},{"n":35,"claim":"md13013-ab54e35e","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Key Facts for term loans","plain_english":"A Key Facts Statement is required for every retail and small business term loan.","rbi_paragraph":"Para 256","rbi_char_offset":141931,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["msme-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p64","layer":"bankpulse"},{"n":36,"claim":"md13013-4e53e1db","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Bound by the stated terms","plain_english":"The lender is bound by the terms in that statement if the borrower agrees in time.","rbi_paragraph":"Para 256(2)","rbi_char_offset":142888,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p65","layer":"bankpulse"},{"n":37,"claim":"md13013-8afd1cd0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Unpaid interest at normal rate","plain_english":"Interest on unpaid interest runs at the contracted rate, not the penal rate.","rbi_paragraph":"Para 257(1)","rbi_char_offset":147990,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p66","layer":"bankpulse"},{"n":38,"claim":"md13013-0ee1fceb","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No extra interest component","plain_english":"No new component may be added to the rate of interest to work around these rules.","rbi_paragraph":"Para 257(2)","rbi_char_offset":150136,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p67","layer":"bankpulse"},{"n":39,"claim":"md13013-06a85f04","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Website link is not enough","plain_english":"Pointing to a schedule on the website does not meet the disclosure duty.","rbi_paragraph":"Para 257(6)","rbi_char_offset":151831,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p68","layer":"bankpulse"},{"n":40,"claim":"md13013-5e9be4db","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"KEY DATES","heading":"Switch at next renewal","plain_english":"Existing loans move to the new penal charge rules at the next review or renewal.","rbi_paragraph":"Para 257(8)","rbi_char_offset":152276,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p69","layer":"bankpulse"},{"n":41,"claim":"md13013-835b84c7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Lender's own call is free","plain_english":"No charge applies where the lender itself asks for the loan to be repaid early.","rbi_paragraph":"Para 261(7)","rbi_char_offset":158193,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p70","layer":"bankpulse"},{"n":42,"claim":"md13013-f3b374c0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Other rights stay","plain_english":"That payment does not take away any other compensation the law allows.","rbi_paragraph":"Para 268","rbi_char_offset":160937,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p71","layer":"bankpulse"},{"n":43,"claim":"md13013-ce9f920f","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Gold stays in the branch","plain_english":"Gold and silver may be handled only in branches and only by the lender's own staff.","rbi_paragraph":"Para 280","rbi_char_offset":166842,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p72","layer":"bankpulse"},{"n":44,"claim":"md13013-c309c011","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Vaults, not cupboards","plain_english":"The metal may be stored only in branches with a vault fit for the purpose.","rbi_paragraph":"Para 281","rbi_char_offset":166923,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p73","layer":"bankpulse"},{"n":45,"claim":"md13013-bcc17891","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Other products need consent","plain_english":"Any non-credit product needs full consent, with its fees written in the loan card.","rbi_paragraph":"Para 307","rbi_char_offset":174749,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p74","layer":"bankpulse"},{"n":46,"claim":"md13013-43e9b867","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Microfinance prepayment free","plain_english":"No prepayment charge may be taken on a microfinance loan.","rbi_paragraph":"Para 308","rbi_char_offset":174979,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p75","layer":"bankpulse"},{"n":47,"claim":"md13013-9800c823","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Late charge on overdue only","plain_english":"A delayed payment charge applies to the overdue amount, not the whole loan.","rbi_paragraph":"Para 308","rbi_char_offset":175085,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p76","layer":"bankpulse"},{"n":48,"claim":"md13013-17e1093b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No harsh recovery","plain_english":"Neither the lender nor its agent may use harsh methods to recover dues.","rbi_paragraph":"Para 318","rbi_char_offset":177435,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p77","layer":"bankpulse"},{"n":49,"claim":"md13013-82ce9d72","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Checks before hiring agents","plain_english":"A due diligence process is required before engaging any recovery agent.","rbi_paragraph":"Para 321","rbi_char_offset":178461,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p78","layer":"bankpulse"},{"n":1,"claim":"md13013-cea16ac6","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Older rules cancelled","plain_english":"This document cancels the earlier conduct rules for these institutions.","rbi_paragraph":"Para 327","rbi_char_offset":181367,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p79","layer":"bankpulse"},{"n":2,"claim":"md13013-98cf8370","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Old actions preserved","plain_english":"Anything already done under the old rules stays governed by those old rules.","rbi_paragraph":"Para 328","rbi_char_offset":181626,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p80","layer":"bankpulse"},{"n":3,"claim":"md13013-c39bbd9f","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Approvals carried over","plain_english":"Approvals given under the cancelled rules are now treated as given under these rules.","rbi_paragraph":"Para 328","rbi_char_offset":181818,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p81","layer":"bankpulse"},{"n":4,"claim":"md13013-c8c5d065","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"IMPACT","heading":"Other laws still apply","plain_english":"These Directions add to other laws. They do not replace any of them.","rbi_paragraph":"Para 329","rbi_char_offset":182703,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13013#p82","layer":"bankpulse"}],"actions":[],"amendments":[{"id":"nt13178","title":"Reserve Bank of India (Urban Co-operative Banks - Responsible Business Conduct) Amendment Directions, 2025","date":"Dec 04, 2025","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13178&Mode=0","order":1,"layer":"rbi_source"},{"id":"nt13421","title":"Reserve Bank of India (Urban Cooperative Banks – Responsible Business Conduct) Amendment Directions, 2026","date":"Apr 29, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13421&Mode=0","order":2,"layer":"rbi_source"},{"id":"nt13490","title":"Reserve Bank of India (Urban Co-operative Banks - Responsible Business Conduct) Second Amendment Directions, 2026","date":"Jun 15, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13490&Mode=0","order":3,"layer":"rbi_source"},{"id":"nt13548","title":"Reserve Bank of India (Urban Co-operative Banks - Responsible Business Conduct) Third Amendment Directions, 2026","date":"Jun 24, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13548&Mode=0","order":4,"layer":"rbi_source"},{"id":"nt13669","title":"Reserve Bank of India (Urban Co-operative Banks - Responsible Business Conduct) Fourth Amendment Directions, 2026","date":"Aug 06, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13669&Mode=0","order":5,"layer":"rbi_source"}],"layers":{"rbi_source":"Facts taken from RBI's own document.","bankpulse":"BankPulse's plain-English summary of RBI's document.","bankpulse_inference":"BankPulse's own inference, not stated by RBI."},"rbi_wording_not_included":"By design. BankPulse never republishes RBI's exact sentences. Use rbi_paragraph with rbi_source.url to read RBI's own words.","terms":"BankPulse's plain-English summaries are BankPulse's own work. The underlying regulation is the Reserve Bank of India's. Always check the RBI document named in rbi_source before acting."}