{"what_this_is":"The machine-readable twin of the BankPulse page for one RBI rulebook. Same points, same dates, same paragraph references as the page a person reads. RBI's own wording is not reproduced here: each point names the RBI paragraph, the character offset into the text BankPulse read and the sha256 of that text, so the claim can be checked against RBI's own document.","schema_version":1,"release_id":"d653cdb0a5","generated_at":"2026-09-15T00:33:59.117975+00:00","id":"md13039","title":"Reserve Bank of India (Regional Rural Banks – Responsible Business Conduct) Directions, 2025 (Updated as on July 1, 2026)","document_kind":"Directions","page":"https://bankpulse.ai/rule/md13039","status":"In force","importance":{"code":"MR","label":"MUST READ","weight":"Must read","why":"Binding RBI Directions naming this institution class in the title","layer":"bankpulse_inference"},"applies_to":{"shown":"Regional rural banks","class_code":"RRB","from":"the document's own title","layer":"bankpulse_inference"},"dates":{"prid":"md13039","mode":"four_dates_v1","published":{"label":"Published","value":"Nov 28, 2025","stated":true,"why":"The day RBI put this document out."},"effective":{"label":"Starts to apply","value":"","stated":false,"why":"Not stated separately in this document. Read the rule itself before you assume a start date."},"transition":{"label":"Time to get ready","value":"","stated":false,"why":"Cannot be worked out until the day it starts to apply is known."},"deadline":{"label":"Last date to act","value":"","stated":false,"why":"No date to act by was found in this document. Other dates may sit inside single paragraphs."},"sources":{"published":"doc_date in data/highlights/md13039.json","effective":"none held","transition":"none held","deadline":"none held"}},"rbi_source":{"url":"https://rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=13039","document_date":"Nov 28, 2025","read_by_bankpulse":"2026-08-21 16:18:03 UTC","text_sha256":"f4431f6529d8c317da6e1bb9d163a987c97ffd27e888385456d5b4fd0d70c3ef","word_count":38687,"standing_last_checked":"Standing checked on RBI’s Master Directions index, 15 September 2026, 5:58 am IST."},"counts":{"points_shown":97,"points_naming_an_rbi_paragraph":97,"points_stored":97,"actions":0,"amendments":5},"points":[{"n":1,"claim":"md13039-c84ae588","page_group":"Chapter I. Preliminary","stored_section":"THE CORE IDEA","heading":"Fair conduct for RRBs","plain_english":"This document sets how regional rural banks must treat their customers.","rbi_paragraph":"Para 1","rbi_char_offset":4145,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p1","layer":"bankpulse"},{"n":2,"claim":"md13039-a086010c","page_group":"Chapter I. Preliminary","stored_section":"WHO IT APPLIES TO","heading":"Who is covered","plain_english":"These Directions apply to every regional rural bank.","rbi_paragraph":"Para 3","rbi_char_offset":4388,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p2","layer":"bankpulse"},{"n":1,"claim":"md13039-c704ffaa","page_group":"Chapter II. Institutional Framework","stored_section":"THE CORE IDEA","heading":"Board owns customer service","plain_english":"Customer service must be discussed by the Board so the rules are truly followed.","rbi_paragraph":"Para 8","rbi_char_offset":15806,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p3","layer":"bankpulse"},{"n":2,"claim":"md13039-2987f423","page_group":"Chapter II. Institutional Framework","stored_section":"THE CORE IDEA","heading":"Service ranks with profit","plain_english":"Customer service must rank alongside profit and growth as a stated goal.","rbi_paragraph":"Para 9","rbi_char_offset":16131,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p4","layer":"bankpulse"},{"n":3,"claim":"md13039-f63ad4a2","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Board approves deposit policy","plain_english":"The Board must approve a policy covering deposit accounts and the charges on them.","rbi_paragraph":"Para 10","rbi_char_offset":16515,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p5","layer":"bankpulse"},{"n":4,"claim":"md13039-4c22f6de","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Fix service gaps quickly","plain_english":"Where service quality or skill gaps appear, action must be taken at once.","rbi_paragraph":"Para 16","rbi_char_offset":19416,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p6","layer":"bankpulse"},{"n":1,"claim":"md13039-a93004d0","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Four hours on weekdays","plain_english":"A branch must serve the public at least four hours on weekdays and two on Saturdays.","rbi_paragraph":"Para 23","rbi_char_offset":24708,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p7","layer":"bankpulse"},{"n":2,"claim":"md13039-055facbf","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Account moves at once","plain_english":"An instruction to move an account to another branch must be acted on immediately.","rbi_paragraph":"Para 39","rbi_char_offset":31455,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p8","layer":"bankpulse"},{"n":3,"claim":"md13039-aed490ac","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Customers may switch","plain_english":"A customer unhappy with the service must be free to move to another bank.","rbi_paragraph":"Para 42","rbi_char_offset":32542,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p9","layer":"bankpulse"},{"n":1,"claim":"md13039-bb195ef0","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"No harassment in recovery","plain_english":"Recovery must not involve harassment, calls at odd hours or muscle power.","rbi_paragraph":"Para 110","rbi_char_offset":59641,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p10","layer":"bankpulse"},{"n":2,"claim":"md13039-c9793a84","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Seven days changes the rule","plain_english":"If a customer reports later than seven working days, the bank's own policy decides liability.","rbi_paragraph":"Para 121","rbi_char_offset":69966,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p11","layer":"bankpulse"},{"n":3,"claim":"md13039-f5a8eb0f","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Thirty days of changes shown","plain_english":"Changes in service charges over the past 30 days must be on display.","rbi_paragraph":"Para 133(2)","rbi_char_offset":80461,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p12","layer":"bankpulse"},{"n":4,"claim":"md13039-d35d6d63","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Notice board kept current","plain_english":"The notice board must be updated from time to time.","rbi_paragraph":"Para 46(1)","rbi_char_offset":33584,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p13","layer":"bankpulse"},{"n":5,"claim":"md13039-94c63370","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Board in local languages","plain_english":"The notice board must be in two languages in Hindi speaking states and three elsewhere.","rbi_paragraph":"Para 46(3)","rbi_char_offset":33881,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p14","layer":"bankpulse"},{"n":6,"claim":"md13039-78eb5371","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Rates shown on the website","plain_english":"Interest rates and service charges must be shown on the website in the set format.","rbi_paragraph":"Para 50","rbi_char_offset":35889,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p15","layer":"bankpulse"},{"n":7,"claim":"md13039-49824bae","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Pay out on time","plain_english":"Sanctioned loans must be paid out on time and on the sanctioned terms.","rbi_paragraph":"Para 104","rbi_char_offset":57569,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p16","layer":"bankpulse"},{"n":8,"claim":"md13039-6fc026b0","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Alerts must be sent","plain_english":"Message alerts must be sent. Email alerts may be sent where the customer registered.","rbi_paragraph":"Para 118","rbi_char_offset":65774,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p17","layer":"bankpulse"},{"n":9,"claim":"md13039-b7cc87fe","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Money back with old date","plain_english":"The refund must be dated back to the day of the unauthorised transaction.","rbi_paragraph":"Para 124","rbi_char_offset":71792,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p18","layer":"bankpulse"},{"n":10,"claim":"md13039-f9cd7093","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Cap on value-based charges","plain_english":"A charge based on value may only cover extra cost, and it must have a ceiling.","rbi_paragraph":"Para 132(4)","rbi_char_offset":78186,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p19","layer":"bankpulse"},{"n":11,"claim":"md13039-cad0530a","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges told upfront","plain_english":"Full information on charges for basic services must be given upfront and in time.","rbi_paragraph":"Para 132(5)","rbi_char_offset":78299,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p20","layer":"bankpulse"},{"n":12,"claim":"md13039-ada0cb50","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Warning before a rise","plain_english":"Customers must be told in advance before service charges change.","rbi_paragraph":"Para 132(6)","rbi_char_offset":78436,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p21","layer":"bankpulse"},{"n":13,"claim":"md13039-aa870d72","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"No mobile, no online use","plain_english":"A customer who gives no mobile number gets no electronic transactions beyond ATM cash.","rbi_paragraph":"Para 118","rbi_char_offset":67529,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p22","layer":"bankpulse"},{"n":14,"claim":"md13039-ab8c7f9c","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Loss after reporting","plain_english":"Any loss after the customer reports the fraud is borne by the bank.","rbi_paragraph":"Para 120(1)","rbi_char_offset":68838,"weight":"BACKGROUND","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p23","layer":"bankpulse"},{"n":15,"claim":"md13039-08a9a58b","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges only with reason","plain_english":"For a basic service to a person, a charge may be levied only if it is just and reasoned.","rbi_paragraph":"Para 132(3)","rbi_char_offset":78037,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p24","layer":"bankpulse"},{"n":1,"claim":"md13039-fb804d1d","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Court order to follow","plain_english":"The lender must take steps to comply with the Supreme Court order of 30 April 2025.","rbi_paragraph":"Para 151","rbi_char_offset":91497,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p25","layer":"bankpulse"},{"n":2,"claim":"md13039-1acfb9d0","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Basic account is free","plain_english":"A basic savings account carries the listed facilities free, with no minimum balance.","rbi_paragraph":"Para 136","rbi_char_offset":82081,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p26","layer":"bankpulse"},{"n":3,"claim":"md13039-ccb39c18","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Cheque book of 25 leaves","plain_english":"A basic savings account gets a cheque book of at least 25 leaves a year.","rbi_paragraph":"Para 136(5)","rbi_char_offset":82540,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p27","layer":"bankpulse"},{"n":4,"claim":"md13039-65de5a5a","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"No charge for new passbook","plain_english":"Issuing a continuation passbook when the old one is full carries no charge.","rbi_paragraph":"Para 136(7)","rbi_char_offset":82802,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p28","layer":"bankpulse"},{"n":5,"claim":"md13039-abe7de0d","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Four free withdrawals","plain_english":"A basic savings account gets at least four free withdrawals in a month.","rbi_paragraph":"Para 136(8)","rbi_char_offset":82896,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p29","layer":"bankpulse"},{"n":1,"claim":"md13039-1363c79e","page_group":"Chapter VI. Payment and Remittance Service","stored_section":"WHAT CHANGES","heading":"Counter over drop-box","plain_english":"A customer cannot be forced to use the cheque drop box instead of the counter.","rbi_paragraph":"Para 184","rbi_char_offset":104334,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p30","layer":"bankpulse"},{"n":2,"claim":"md13039-f6ba2651","page_group":"Chapter VI. Payment and Remittance Service","stored_section":"WHAT CHANGES","heading":"Notice on the drop-box","plain_english":"The drop box must carry a notice that cheques may also be given at the counter.","rbi_paragraph":"Para 184","rbi_char_offset":104412,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p31","layer":"bankpulse"},{"n":3,"claim":"md13039-6e6549d5","page_group":"Chapter VI. Payment and Remittance Service","stored_section":"WHO SHOULD ACT","heading":"Policy for repeat dishonour","plain_english":"The Board must approve a policy for cheques that are dishonoured again and again.","rbi_paragraph":"Para 193","rbi_char_offset":108293,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p32","layer":"bankpulse"},{"n":4,"claim":"md13039-53e0143d","page_group":"Chapter VI. Payment and Remittance Service","stored_section":"WHAT CHANGES","heading":"Cheques in any language","plain_english":"Cheque forms are printed in Hindi and English.","rbi_paragraph":"Para 181","rbi_char_offset":103088,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p33","layer":"bankpulse"},{"n":1,"claim":"md13039-e1c37c55","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Minor accounts stay in credit","plain_english":"An account of a minor must never be allowed to go into overdraft.","rbi_paragraph":"Para 233","rbi_char_offset":128618,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p34","layer":"bankpulse"},{"n":2,"claim":"md13039-bc74d51b","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"KEY DATES","heading":"Three days to reactivate","plain_english":"A request to reactivate a dormant account must be settled within three working days.","rbi_paragraph":"Para 250","rbi_char_offset":136440,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p35","layer":"bankpulse"},{"n":3,"claim":"md13039-337a39d5","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"No unfair locker terms","plain_english":"Unfair terms cannot be put into a locker agreement.","rbi_paragraph":"Para 265","rbi_char_offset":142235,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p36","layer":"bankpulse"},{"n":4,"claim":"md13039-f931f2a7","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Charges must be reasonable","plain_english":"Service charges must be reasonable and near the average cost of the service.","rbi_paragraph":"Para 204(5)","rbi_char_offset":112787,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p37","layer":"bankpulse"},{"n":5,"claim":"md13039-2d3371c2","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Entries must be readable","plain_english":"Passbook entries must be brief and understandable, not coded.","rbi_paragraph":"Para 209","rbi_char_offset":114124,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p38","layer":"bankpulse"},{"n":6,"claim":"md13039-365aeb3a","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Deposit cover shown","plain_english":"The passbook must carry the deposit insurance cover and its limit.","rbi_paragraph":"Para 211","rbi_char_offset":117372,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p39","layer":"bankpulse"},{"n":7,"claim":"md13039-0f1e342d","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Warn minors before eighteen","plain_english":"A minor account holder must be told in advance what is needed on turning eighteen.","rbi_paragraph":"Para 231","rbi_char_offset":128000,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p40","layer":"bankpulse"},{"n":8,"claim":"md13039-1a69adba","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker policy","plain_english":"The Board must approve a policy for the safe deposit locker service.","rbi_paragraph":"Para 259","rbi_char_offset":139583,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p41","layer":"bankpulse"},{"n":9,"claim":"md13039-fcbe14e7","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Nothing illegal in lockers","plain_english":"The locker agreement must bar keeping anything illegal or dangerous inside.","rbi_paragraph":"Para 262","rbi_char_offset":140650,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p42","layer":"bankpulse"},{"n":10,"claim":"md13039-e0440859","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Waiting list for lockers","plain_english":"If no locker is free, the application must be acknowledged and given a waiting number.","rbi_paragraph":"Para 264","rbi_char_offset":141679,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p43","layer":"bankpulse"},{"n":11,"claim":"md13039-86731a88","page_group":"Chapter VII. Deposit Accounts and Other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker agreement","plain_english":"The locker agreement itself must be approved by the Board.","rbi_paragraph":"Para 265","rbi_char_offset":141805,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p44","layer":"bankpulse"},{"n":1,"claim":"md13039-570adcd4","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No interest on penalties","plain_english":"Penal charges cannot be capitalised. No further interest may run on them.","rbi_paragraph":"Para 369(1)","rbi_char_offset":199279,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p45","layer":"bankpulse"},{"n":2,"claim":"md13039-d1c38eb8","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No penalty on a penalty","plain_english":"A fresh penal charge cannot be added on top of penal charges already due.","rbi_paragraph":"Para 369(1)","rbi_char_offset":200477,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p46","layer":"bankpulse"},{"n":3,"claim":"md13039-27ecb40a","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Overdraft closure capped","plain_english":"On an overdraft, the closure charge cannot exceed the sanctioned limit.","rbi_paragraph":"Para 373(2)","rbi_char_offset":208724,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p47","layer":"bankpulse"},{"n":4,"claim":"md13039-7e1b8949","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Disclosed or not charged","plain_english":"A prepayment charge that was not disclosed as required cannot be charged at all.","rbi_paragraph":"Para 373(8)","rbi_char_offset":209466,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p48","layer":"bankpulse"},{"n":5,"claim":"md13039-84ae3c34","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No reviving waived fees","plain_english":"Fees waived earlier cannot be brought back when the loan is repaid early.","rbi_paragraph":"Para 373(9)","rbi_char_offset":209569,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p49","layer":"bankpulse"},{"n":6,"claim":"md13039-6bbf5f43","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"₹5,000 a day for delay","plain_english":"Where the delay is the lender's fault, the borrower gets ₹5,000 for each day of delay.","rbi_paragraph":"Para 378","rbi_char_offset":211265,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":"Suppose the lender is 12 days late through its own fault. The borrower is owed ₹5,000 for each of those days. That comes to ₹60,000.","anchor":"https://bankpulse.ai/rule/md13039#p50","layer":"bankpulse"},{"n":7,"claim":"md13039-e05f5812","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Floor price after two failures","plain_english":"If an auction fails twice, the floor price must be at least 85 per cent of value.","rbi_paragraph":"Para 402","rbi_char_offset":220817,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p51","layer":"bankpulse"},{"n":8,"claim":"md13039-cb36f3d8","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Lender cannot bid","plain_english":"The lender and its related parties cannot bid in its own auction.","rbi_paragraph":"Para 404","rbi_char_offset":221233,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p52","layer":"bankpulse"},{"n":9,"claim":"md13039-d313f95c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"KEY DATES","heading":"Two years makes it unclaimed","plain_english":"Pledged gold or silver left more than two years after repayment is treated as unclaimed.","rbi_paragraph":"Para 410","rbi_char_offset":223234,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p53","layer":"bankpulse"},{"n":10,"claim":"md13039-2b14295b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No tall gold loan claims","plain_english":"Misleading advertisements with unrealistic claims about gold loans are barred.","rbi_paragraph":"Para 412","rbi_char_offset":223804,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["gold-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p54","layer":"bankpulse"},{"n":11,"claim":"md13039-f78dea4c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Key Facts in plain language","plain_english":"That statement must be written in a language the borrower understands.","rbi_paragraph":"Para 368(1)","rbi_char_offset":193767,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p55","layer":"bankpulse"},{"n":12,"claim":"md13039-1d631c12","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Explained and acknowledged","plain_english":"The statement must be explained to the borrower, who signs to say it was understood.","rbi_paragraph":"Para 368(1)","rbi_char_offset":193841,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p56","layer":"bankpulse"},{"n":13,"claim":"md13039-47c1c23c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Full cost and schedule","plain_english":"The statement must carry the annual percentage rate and the repayment schedule.","rbi_paragraph":"Para 368(3)","rbi_char_offset":194509,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p57","layer":"bankpulse"},{"n":14,"claim":"md13039-59839f7c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Receipts for charges","plain_english":"Where the lender collects such charges, a receipt must reach the borrower in good time.","rbi_paragraph":"Para 368(4)","rbi_char_offset":198046,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p58","layer":"bankpulse"},{"n":15,"claim":"md13039-4d0d59bd","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Summary box in the agreement","plain_english":"The statement must also appear as a summary box inside the loan agreement.","rbi_paragraph":"Para 368(6)","rbi_char_offset":198362,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p59","layer":"bankpulse"},{"n":16,"claim":"md13039-a64b0fea","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board policy on penal charges","plain_english":"The Board must approve a policy on penal charges by whatever name they are called.","rbi_paragraph":"Para 369(3)","rbi_char_offset":201809,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p60","layer":"bankpulse"},{"n":17,"claim":"md13039-f2f4912c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Same penalty for all","plain_english":"Within a loan product, penal charges must be the same whoever the borrower is.","rbi_paragraph":"Para 369(4)","rbi_char_offset":202357,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p61","layer":"bankpulse"},{"n":18,"claim":"md13039-10d72b6a","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Reminders state the penalty","plain_english":"A reminder about a breach must state the penal charge that applies.","rbi_paragraph":"Para 369(7)","rbi_char_offset":203606,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p62","layer":"bankpulse"},{"n":19,"claim":"md13039-f96d0f42","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Tell the borrower at once","plain_english":"Any rise in the instalment or the loan period must be told to the borrower at once.","rbi_paragraph":"Para 370(1)","rbi_char_offset":204199,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p63","layer":"bankpulse"},{"n":20,"claim":"md13039-fbcc0074","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Statements must be simple","plain_english":"The statements sent to a borrower must be simple and easy to understand.","rbi_paragraph":"Para 370(6)","rbi_char_offset":206427,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p64","layer":"bankpulse"},{"n":21,"claim":"md13039-6f169b3e","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Papers back on time","plain_english":"The sanction letter must state when and where the property papers will be returned.","rbi_paragraph":"Para 376","rbi_char_offset":210350,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p65","layer":"bankpulse"},{"n":22,"claim":"md13039-2836fbed","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Borrower watches the testing","plain_english":"The borrower must be present when the gold or silver is tested at sanction.","rbi_paragraph":"Para 385","rbi_char_offset":214240,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p66","layer":"bankpulse"},{"n":23,"claim":"md13039-6a0a9188","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Surprise checks required","plain_english":"Internal audit must make surprise checks of the pledged metal and keep a record.","rbi_paragraph":"Para 396","rbi_char_offset":218388,"weight":"DO IT","role":"Audit","team":null,"products_covered":["gold-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p67","layer":"bankpulse"},{"n":24,"claim":"md13039-a303c05e","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Auction in the same district","plain_english":"The first auction must be held in the district of the lending branch.","rbi_paragraph":"Para 403","rbi_char_offset":220934,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p68","layer":"bankpulse"},{"n":25,"claim":"md13039-99829013","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Full auction account","plain_english":"After the auction the borrower must be told the price fetched and the dues settled.","rbi_paragraph":"Para 405","rbi_char_offset":221368,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p69","layer":"bankpulse"},{"n":26,"claim":"md13039-5d815126","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board approves microfinance code","plain_english":"The microfinance fair practices code must be approved by the Board.","rbi_paragraph":"Para 415","rbi_char_offset":224424,"weight":"DO IT","role":"Board","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p70","layer":"bankpulse"},{"n":27,"claim":"md13039-76abf7c9","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"One standard agreement","plain_english":"Microfinance loans must use a standard agreement in the borrower's language.","rbi_paragraph":"Para 416","rbi_char_offset":224724,"weight":"DO IT","role":"Branch","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p71","layer":"bankpulse"},{"n":28,"claim":"md13039-53373da7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Loan card in plain words","plain_english":"Every entry in the loan card must be in a language the borrower understands.","rbi_paragraph":"Para 418","rbi_char_offset":225318,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p72","layer":"bankpulse"},{"n":29,"claim":"md13039-a0b6734d","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board policy on staff conduct","plain_english":"The Board must approve a policy on staff conduct, hiring, training and monitoring.","rbi_paragraph":"Para 425","rbi_char_offset":226788,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p73","layer":"bankpulse"},{"n":30,"claim":"md13039-ee59db92","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Training covers behaviour","plain_english":"Staff training must include how to behave properly with customers.","rbi_paragraph":"Para 425","rbi_char_offset":227074,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p74","layer":"bankpulse"},{"n":31,"claim":"md13039-87982ed0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Conduct affects pay","plain_english":"How staff treat customers must count in how they are paid.","rbi_paragraph":"Para 425","rbi_char_offset":227174,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p75","layer":"bankpulse"},{"n":32,"claim":"md13039-745e988b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Free training for borrowers","plain_english":"Any training offered to borrowers must be free of cost.","rbi_paragraph":"Para 427","rbi_char_offset":227405,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p76","layer":"bankpulse"},{"n":33,"claim":"md13039-bc85eae7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Separate recovery complaints","plain_english":"There must be a separate route for complaints about recovery.","rbi_paragraph":"Para 431","rbi_char_offset":228722,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p77","layer":"bankpulse"},{"n":34,"claim":"md13039-c63e9178","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Told at disbursal","plain_english":"The borrower must be told about that route when the loan money is paid out.","rbi_paragraph":"Para 431","rbi_char_offset":228798,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p78","layer":"bankpulse"},{"n":35,"claim":"md13039-d2e449a0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Police check on agents","plain_english":"Agent staff must be checked, and that check includes police verification.","rbi_paragraph":"Para 433","rbi_char_offset":229331,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p79","layer":"bankpulse"},{"n":36,"claim":"md13039-893951a2","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Borrower told who calls","plain_english":"The borrower must be given the recovery agent's details before recovery starts.","rbi_paragraph":"Para 434","rbi_char_offset":229599,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p80","layer":"bankpulse"},{"n":37,"claim":"md13039-08275f92","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Key Facts for term loans","plain_english":"A Key Facts Statement is required for every retail and small business term loan.","rbi_paragraph":"Para 368","rbi_char_offset":193424,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["msme-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p81","layer":"bankpulse"},{"n":38,"claim":"md13039-4e53e1db","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Bound by the stated terms","plain_english":"The lender is bound by the terms in that statement if the borrower agrees in time.","rbi_paragraph":"Para 368(2)","rbi_char_offset":194385,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p82","layer":"bankpulse"},{"n":39,"claim":"md13039-8afd1cd0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Unpaid interest at normal rate","plain_english":"Interest on unpaid interest runs at the contracted rate, not the penal rate.","rbi_paragraph":"Para 369(1)","rbi_char_offset":199501,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p83","layer":"bankpulse"},{"n":40,"claim":"md13039-0ee1fceb","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No extra interest component","plain_english":"No new component may be added to the rate of interest to work around these rules.","rbi_paragraph":"Para 369(2)","rbi_char_offset":201652,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p84","layer":"bankpulse"},{"n":41,"claim":"md13039-14c3b165","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Website link is not enough","plain_english":"Pointing to a schedule on the website does not meet the disclosure duty.","rbi_paragraph":"Para 369(6)","rbi_char_offset":203345,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p85","layer":"bankpulse"},{"n":42,"claim":"md13039-b8c02304","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Lender's own call is free","plain_english":"No charge applies where the lender itself asks for the loan to be repaid early.","rbi_paragraph":"Para 373(7)","rbi_char_offset":209094,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p86","layer":"bankpulse"},{"n":43,"claim":"md13039-f3b374c0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Other rights stay","plain_english":"That payment does not take away any other compensation the law allows.","rbi_paragraph":"Para 380","rbi_char_offset":211907,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p87","layer":"bankpulse"},{"n":44,"claim":"md13039-ce9f920f","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Gold stays in the branch","plain_english":"Gold and silver may be handled only in branches and only by the lender's own staff.","rbi_paragraph":"Para 392","rbi_char_offset":217470,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p88","layer":"bankpulse"},{"n":45,"claim":"md13039-c309c011","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Vaults, not cupboards","plain_english":"The metal may be stored only in branches with a vault fit for the purpose.","rbi_paragraph":"Para 393","rbi_char_offset":217552,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p89","layer":"bankpulse"},{"n":46,"claim":"md13039-bcc17891","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Other products need consent","plain_english":"Any non-credit product needs full consent, with its fees written in the loan card.","rbi_paragraph":"Para 419","rbi_char_offset":225416,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p90","layer":"bankpulse"},{"n":47,"claim":"md13039-9800c823","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Late charge on overdue only","plain_english":"A delayed payment charge applies to the overdue amount, not the whole loan.","rbi_paragraph":"Para 420","rbi_char_offset":225745,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p91","layer":"bankpulse"},{"n":48,"claim":"md13039-17e1093b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No harsh recovery","plain_english":"Neither the lender nor its agent may use harsh methods to recover dues.","rbi_paragraph":"Para 430","rbi_char_offset":228078,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p92","layer":"bankpulse"},{"n":49,"claim":"md13039-82ce9d72","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Checks before hiring agents","plain_english":"A due diligence process is required before engaging any recovery agent.","rbi_paragraph":"Para 433","rbi_char_offset":229107,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p93","layer":"bankpulse"},{"n":1,"claim":"md13039-cea16ac6","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Older rules cancelled","plain_english":"This document cancels the earlier conduct rules for these institutions.","rbi_paragraph":"Para 444","rbi_char_offset":234069,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p94","layer":"bankpulse"},{"n":2,"claim":"md13039-98cf8370","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Old actions preserved","plain_english":"Anything already done under the old rules stays governed by those old rules.","rbi_paragraph":"Para 445","rbi_char_offset":234327,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p95","layer":"bankpulse"},{"n":3,"claim":"md13039-c39bbd9f","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Approvals carried over","plain_english":"Approvals given under the cancelled rules are now treated as given under these rules.","rbi_paragraph":"Para 445","rbi_char_offset":234519,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p96","layer":"bankpulse"},{"n":4,"claim":"md13039-c8c5d065","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"IMPACT","heading":"Other laws still apply","plain_english":"These Directions add to other laws. They do not replace any of them.","rbi_paragraph":"Para 446","rbi_char_offset":235404,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13039#p97","layer":"bankpulse"}],"actions":[],"amendments":[{"id":"nt13177","title":"Reserve Bank of India (Regional Rural Banks - Responsible Business Conduct) Amendment Directions, 2025","date":"Dec 04, 2025","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13177&Mode=0","order":1,"layer":"rbi_source"},{"id":"nt13434","title":"Reserve Bank of India (Regional Rural Banks – Responsible Business Conduct) Amendment Directions, 2026","date":"Apr 29, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13434&Mode=0","order":2,"layer":"rbi_source"},{"id":"nt13489","title":"Reserve Bank of India (Regional Rural Banks - Responsible Business Conduct) Second Amendment Directions, 2026","date":"Jun 15, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13489&Mode=0","order":3,"layer":"rbi_source"},{"id":"nt13547","title":"Reserve Bank of India (Regional Rural Banks - Responsible Business Conduct) Third Amendment Directions, 2026","date":"Jun 24, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13547&Mode=0","order":4,"layer":"rbi_source"},{"id":"nt13668","title":"Reserve Bank of India (Regional Rural Banks - Responsible Business Conduct) Fourth Amendment Directions, 2026","date":"Aug 06, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13668&Mode=0","order":5,"layer":"rbi_source"}],"layers":{"rbi_source":"Facts taken from RBI's own document.","bankpulse":"BankPulse's plain-English summary of RBI's document.","bankpulse_inference":"BankPulse's own inference, not stated by RBI."},"rbi_wording_not_included":"By design. BankPulse never republishes RBI's exact sentences. Use rbi_paragraph with rbi_source.url to read RBI's own words.","terms":"BankPulse's plain-English summaries are BankPulse's own work. The underlying regulation is the Reserve Bank of India's. Always check the RBI document named in rbi_source before acting."}