{"what_this_is":"The machine-readable twin of the BankPulse page for one RBI rulebook. Same points, same dates, same paragraph references as the page a person reads. RBI's own wording is not reproduced here: each point names the RBI paragraph, the character offset into the text BankPulse read and the sha256 of that text, so the claim can be checked against RBI's own document.","schema_version":1,"release_id":"d653cdb0a5","generated_at":"2026-09-15T00:33:59.117975+00:00","id":"md13089","title":"Reserve Bank of India (Payments Banks – Responsible Business Conduct) Directions, 2025 (Updated as on April 1, 2026)","document_kind":"Directions","page":"https://bankpulse.ai/rule/md13089","status":"In force","importance":{"code":"MR","label":"MUST READ","weight":"Must read","why":"Binding RBI Directions naming this institution class in the title","layer":"bankpulse_inference"},"applies_to":{"shown":"Payments banks","class_code":"PB","from":"the document's own title","layer":"bankpulse_inference"},"dates":{"prid":"md13089","mode":"four_dates_v1","published":{"label":"Published","value":"Nov 28, 2025","stated":true,"why":"The day RBI put this document out."},"effective":{"label":"Starts to apply","value":"","stated":false,"why":"Not stated separately in this document. Read the rule itself before you assume a start date."},"transition":{"label":"Time to get ready","value":"","stated":false,"why":"Cannot be worked out until the day it starts to apply is known."},"deadline":{"label":"Last date to act","value":"","stated":false,"why":"No date to act by was found in this document. Other dates may sit inside single paragraphs."},"sources":{"published":"doc_date in data/highlights/md13089.json","effective":"none held","transition":"none held","deadline":"none held"}},"rbi_source":{"url":"https://rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=13089","document_date":"Nov 28, 2025","read_by_bankpulse":"2026-08-21 16:16:51 UTC","text_sha256":"f318df708df706ee8a4fb790251540098fce27740aa53d295059790328244960","word_count":22956,"standing_last_checked":"Standing checked on RBI’s Master Directions index, 15 September 2026, 5:58 am IST."},"counts":{"points_shown":65,"points_naming_an_rbi_paragraph":65,"points_stored":65,"actions":0,"amendments":3},"points":[{"n":1,"claim":"md13089-796862dd","page_group":"Chapter I. Preliminary","stored_section":"THE CORE IDEA","heading":"Conduct for payments banks","plain_english":"This document sets how payments banks must treat their customers.","rbi_paragraph":"Para 1","rbi_char_offset":3984,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p1","layer":"bankpulse"},{"n":2,"claim":"md13089-cb07fb4a","page_group":"Chapter I. Preliminary","stored_section":"WHO IT APPLIES TO","heading":"Who is covered","plain_english":"These Directions apply to every payments bank.","rbi_paragraph":"Para 3","rbi_char_offset":4216,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p2","layer":"bankpulse"},{"n":1,"claim":"md13089-cd039747","page_group":"Chapter II. Institutional Framework","stored_section":"KEY DATES","heading":"Memorandum every six months","plain_english":"A memorandum reviewing customer service must go to the Board once every six months.","rbi_paragraph":"Para 15","rbi_char_offset":15506,"weight":"MUST KNOW","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":"A payments bank places its customer service memorandum before the Board in March. The rule is once in every six months. So the next one is due by September.","anchor":"https://bankpulse.ai/rule/md13089#p3","layer":"bankpulse"},{"n":2,"claim":"md13089-12dfad02","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Board approves conduct policy","plain_english":"The bank must have approved policies and review them regularly to keep business conduct sound.","rbi_paragraph":"Para 5","rbi_char_offset":9788,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p4","layer":"bankpulse"},{"n":3,"claim":"md13089-ae8b8d9d","page_group":"Chapter II. Institutional Framework","stored_section":"THE CORE IDEA","heading":"Board owns customer service","plain_english":"Customer service must be discussed by the Board so the rules are truly followed.","rbi_paragraph":"Para 7","rbi_char_offset":12112,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p5","layer":"bankpulse"},{"n":4,"claim":"md13089-deaf5862","page_group":"Chapter II. Institutional Framework","stored_section":"THE CORE IDEA","heading":"Service ranks with profit","plain_english":"Customer service must rank alongside profit and growth as a stated goal.","rbi_paragraph":"Para 8","rbi_char_offset":12421,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p6","layer":"bankpulse"},{"n":5,"claim":"md13089-cad1d573","page_group":"Chapter II. Institutional Framework","stored_section":"WHAT CHANGES","heading":"Policy on depositor rights","plain_english":"The bank must write a clear policy setting out the rights of depositors, small ones included.","rbi_paragraph":"Para 9","rbi_char_offset":12600,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p7","layer":"bankpulse"},{"n":6,"claim":"md13089-799c03fd","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Board approves deposit policy","plain_english":"The Board must approve a policy covering deposit accounts and the charges on them.","rbi_paragraph":"Para 9","rbi_char_offset":12785,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p8","layer":"bankpulse"},{"n":7,"claim":"md13089-d6d48e21","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Compensation policy needed","plain_english":"The Board must approve a customer compensation policy covering wrong debits and other losses.","rbi_paragraph":"Para 11","rbi_char_offset":13652,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p9","layer":"bankpulse"},{"n":8,"claim":"md13089-b767a508","page_group":"Chapter II. Institutional Framework","stored_section":"WHAT CHANGES","heading":"Publish the policies","plain_english":"These policies must be placed on the website and displayed on the branch notice board.","rbi_paragraph":"Para 12","rbi_char_offset":14084,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p10","layer":"bankpulse"},{"n":9,"claim":"md13089-d38b8643","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Customer service committee","plain_english":"The Board must set up a Customer Service Committee with experts and customers as invitees.","rbi_paragraph":"Para 13","rbi_char_offset":14667,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p11","layer":"bankpulse"},{"n":10,"claim":"md13089-e07b19e8","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Fix service gaps quickly","plain_english":"Where service quality or skill gaps appear, action must be taken at once.","rbi_paragraph":"Para 15","rbi_char_offset":15689,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p12","layer":"bankpulse"},{"n":11,"claim":"md13089-9ae88bd6","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Standing committee chair","plain_english":"The standing committee on customer service must be chaired by the CMD, CEO or ED.","rbi_paragraph":"Para 17(1)","rbi_char_offset":16301,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p13","layer":"bankpulse"},{"n":12,"claim":"md13089-b76249f7","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Board answers for service","plain_english":"Hassle-free service to the common person is a major responsibility of the Board.","rbi_paragraph":"Para 7","rbi_char_offset":12208,"weight":"BACKGROUND","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p14","layer":"bankpulse"},{"n":1,"claim":"md13089-aac03cb6","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Seven days changes the rule","plain_english":"If a customer reports later than seven working days, the bank's own policy decides liability.","rbi_paragraph":"Para 26","rbi_char_offset":25132,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p15","layer":"bankpulse"},{"n":2,"claim":"md13089-40e3a7dd","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Thirty days notice needed","plain_english":"Any change in service charges needs prior notice to customers of at least 30 days.","rbi_paragraph":"Para 39(2)","rbi_char_offset":35251,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p16","layer":"bankpulse"},{"n":3,"claim":"md13089-6ce44130","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Exit free of cost","plain_english":"A customer who does not accept the change may leave within those 30 days without cost.","rbi_paragraph":"Para 39(2)","rbi_char_offset":35407,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p17","layer":"bankpulse"},{"n":4,"claim":"md13089-78d267ed","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Thirty days of changes shown","plain_english":"Changes in service charges over the past 30 days must be on display.","rbi_paragraph":"Para 39(2)","rbi_char_offset":35899,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p18","layer":"bankpulse"},{"n":5,"claim":"md13089-27b7fc56","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Rates shown on the website","plain_english":"Interest rates and service charges must be shown on the website in the set format.","rbi_paragraph":"Para 18","rbi_char_offset":17536,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p19","layer":"bankpulse"},{"n":6,"claim":"md13089-b81ec605","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"SMS alerts are compulsory","plain_english":"Customers must be made to register for SMS alerts on electronic banking transactions.","rbi_paragraph":"Para 23","rbi_char_offset":20933,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p20","layer":"bankpulse"},{"n":7,"claim":"md13089-62fe067a","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Alerts must be sent","plain_english":"Message alerts must be sent. Email alerts may be sent where the customer registered.","rbi_paragraph":"Para 23","rbi_char_offset":21089,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p21","layer":"bankpulse"},{"n":8,"claim":"md13089-30df31d0","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Report loss any time","plain_english":"The bank must give customers 24x7 access through many channels to report an unauthorised transaction.","rbi_paragraph":"Para 23","rbi_char_offset":21499,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p22","layer":"bankpulse"},{"n":9,"claim":"md13089-30329d3f","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHO SHOULD ACT","heading":"Stop further loss","plain_english":"On a report of an unauthorised transaction the bank must at once stop further such debits.","rbi_paragraph":"Para 23","rbi_char_offset":22982,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p23","layer":"bankpulse"},{"n":10,"claim":"md13089-2bab3c84","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Money back with old date","plain_english":"The refund must be dated back to the day of the unauthorised transaction.","rbi_paragraph":"Para 29","rbi_char_offset":26944,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p24","layer":"bankpulse"},{"n":11,"claim":"md13089-eaa6c267","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Bank must prove liability","plain_english":"The burden of proving that the customer is liable rests on the bank.","rbi_paragraph":"Para 32","rbi_char_offset":28860,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p25","layer":"bankpulse"},{"n":12,"claim":"md13089-d563bf6f","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHO SHOULD ACT","heading":"Report liability cases upward","plain_english":"Customer liability cases must be reported to the Board or one of its committees.","rbi_paragraph":"Para 33","rbi_char_offset":29024,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p26","layer":"bankpulse"},{"n":13,"claim":"md13089-a352822c","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHO SHOULD ACT","heading":"Internal audit reviews cases","plain_english":"All unauthorised transaction cases must be reviewed by the bank's internal auditors.","rbi_paragraph":"Para 33","rbi_char_offset":29765,"weight":"DO IT","role":"Audit","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p27","layer":"bankpulse"},{"n":14,"claim":"md13089-9018fd67","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHO SHOULD ACT","heading":"Board approves service charges","plain_english":"Service charges must be worked out with prior approval of the Board.","rbi_paragraph":"Para 34","rbi_char_offset":29935,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p28","layer":"bankpulse"},{"n":15,"claim":"md13089-3571c184","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges must be reasonable","plain_english":"Service charges must be reasonable and near the average cost of the service.","rbi_paragraph":"Para 34","rbi_char_offset":30099,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p29","layer":"bankpulse"},{"n":16,"claim":"md13089-e9604ed1","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Basic services priced low","plain_english":"Basic banking services must be offered at reasonable charges and outside any bundled product.","rbi_paragraph":"Para 37","rbi_char_offset":32731,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p30","layer":"bankpulse"},{"n":17,"claim":"md13089-2b713f38","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Cap on value-based charges","plain_english":"A charge based on value may only cover extra cost, and it must have a ceiling.","rbi_paragraph":"Para 38(4)","rbi_char_offset":33648,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p31","layer":"bankpulse"},{"n":18,"claim":"md13089-6bb8289f","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges told upfront","plain_english":"Full information on charges for basic services must be given upfront and in time.","rbi_paragraph":"Para 38(5)","rbi_char_offset":33762,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p32","layer":"bankpulse"},{"n":19,"claim":"md13089-4b5f5861","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Warning before a rise","plain_english":"Customers must be told in advance before service charges change.","rbi_paragraph":"Para 38(6)","rbi_char_offset":33901,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p33","layer":"bankpulse"},{"n":20,"claim":"md13089-fe91dc22","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Display service charges","plain_english":"Service charges must be displayed on the branch notice board as well as the website.","rbi_paragraph":"Para 39(1)","rbi_char_offset":34847,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p34","layer":"bankpulse"},{"n":21,"claim":"md13089-eeae0378","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Tell customers everything","plain_english":"The bank must disclose full information on its products so customers can judge their choice.","rbi_paragraph":"Para 40","rbi_char_offset":35950,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p35","layer":"bankpulse"},{"n":22,"claim":"md13089-4b9f0793","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Same price everywhere","plain_english":"Pricing must be uniform and fair, with no difference between home and other branches.","rbi_paragraph":"Para 41","rbi_char_offset":36160,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p36","layer":"bankpulse"},{"n":23,"claim":"md13089-168598f5","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charge actual SMS use","plain_english":"SMS alert charges must be levied on customers on the basis of actual usage.","rbi_paragraph":"Para 42","rbi_char_offset":36813,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p37","layer":"bankpulse"},{"n":24,"claim":"md13089-ecf3b23e","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"No mobile, no online use","plain_english":"A customer who gives no mobile number gets no electronic transactions beyond ATM cash.","rbi_paragraph":"Para 23","rbi_char_offset":22870,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p38","layer":"bankpulse"},{"n":25,"claim":"md13089-3322f8df","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Loss after reporting","plain_english":"Any loss after the customer reports the fraud is borne by the bank.","rbi_paragraph":"Para 25(1)","rbi_char_offset":24172,"weight":"BACKGROUND","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p39","layer":"bankpulse"},{"n":26,"claim":"md13089-ced282f0","page_group":"Chapter III. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges only with reason","plain_english":"For a basic service to a person, a charge may be levied only if it is just and reasoned.","rbi_paragraph":"Para 38(3)","rbi_char_offset":33501,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p40","layer":"bankpulse"},{"n":1,"claim":"md13089-7fd69a43","page_group":"Chapter IV. Financial Inclusion and Accessibility","stored_section":"WHO IT APPLIES TO","heading":"Basic account for all","plain_english":"Every bank must offer a basic savings bank deposit account as a normal banking service.","rbi_paragraph":"Para 42","rbi_char_offset":37321,"weight":"DO IT","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p41","layer":"bankpulse"},{"n":2,"claim":"md13089-fa106acb","page_group":"Chapter IV. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Court order to follow","plain_english":"The lender must take steps to comply with the Supreme Court order of 30 April 2025.","rbi_paragraph":"Para 61","rbi_char_offset":47012,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p42","layer":"bankpulse"},{"n":3,"claim":"md13089-a7ed3925","page_group":"Chapter IV. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Basic account is free","plain_english":"A basic savings account carries the listed facilities free, with no minimum balance.","rbi_paragraph":"Para 42","rbi_char_offset":37487,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p43","layer":"bankpulse"},{"n":4,"claim":"md13089-f18d2d7f","page_group":"Chapter IV. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Cheque book of 25 leaves","plain_english":"A basic savings account gets a cheque book of at least 25 leaves a year.","rbi_paragraph":"Para 42(5)","rbi_char_offset":37919,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p44","layer":"bankpulse"},{"n":5,"claim":"md13089-3d7e835d","page_group":"Chapter IV. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"No charge for new passbook","plain_english":"Issuing a continuation passbook when the old one is full carries no charge.","rbi_paragraph":"Para 42(7)","rbi_char_offset":38209,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p45","layer":"bankpulse"},{"n":6,"claim":"md13089-1f330a40","page_group":"Chapter IV. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Four free withdrawals","plain_english":"A basic savings account gets at least four free withdrawals in a month.","rbi_paragraph":"Para 42(8)","rbi_char_offset":38313,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p46","layer":"bankpulse"},{"n":1,"claim":"md13089-6780709c","page_group":"Chapter V. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Counter over drop-box","plain_english":"A customer cannot be forced to use the cheque drop box instead of the counter.","rbi_paragraph":"Para 96","rbi_char_offset":59669,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p47","layer":"bankpulse"},{"n":2,"claim":"md13089-c887dfcc","page_group":"Chapter V. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"National calendar accepted","plain_english":"A cheque dated by the National Saka calendar must be accepted if otherwise in order.","rbi_paragraph":"Para 94","rbi_char_offset":59108,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p48","layer":"bankpulse"},{"n":3,"claim":"md13089-befff6ed","page_group":"Chapter V. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Notice on the drop-box","plain_english":"The drop box must carry a notice that cheques may also be given at the counter.","rbi_paragraph":"Para 96","rbi_char_offset":59814,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p49","layer":"bankpulse"},{"n":4,"claim":"md13089-efaab050","page_group":"Chapter V. Payment and Remittance Services","stored_section":"WHO SHOULD ACT","heading":"Policy for repeat dishonour","plain_english":"The Board must approve a policy for cheques that are dishonoured again and again.","rbi_paragraph":"Para 108","rbi_char_offset":64630,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p50","layer":"bankpulse"},{"n":5,"claim":"md13089-fe420112","page_group":"Chapter V. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Cheques in any language","plain_english":"Cheque forms are printed in Hindi and English.","rbi_paragraph":"Para 92","rbi_char_offset":57989,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p51","layer":"bankpulse"},{"n":1,"claim":"md13089-e745ac0f","page_group":"Chapter VI. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Minor accounts stay in credit","plain_english":"An account of a minor must never be allowed to go into overdraft.","rbi_paragraph":"Para 127","rbi_char_offset":76153,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p52","layer":"bankpulse"},{"n":2,"claim":"md13089-3a390b29","page_group":"Chapter VI. Deposit Accounts and Other Liabilities","stored_section":"KEY DATES","heading":"Three days to reactivate","plain_english":"A request to reactivate a dormant account must be settled within three working days.","rbi_paragraph":"Para 144","rbi_char_offset":83660,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p53","layer":"bankpulse"},{"n":3,"claim":"md13089-6e995c32","page_group":"Chapter VI. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Deposit cover shown","plain_english":"The passbook must carry the deposit insurance cover and its limit.","rbi_paragraph":"Para 122","rbi_char_offset":72262,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p54","layer":"bankpulse"},{"n":4,"claim":"md13089-c1894ba6","page_group":"Chapter VI. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Warn minors before eighteen","plain_english":"A minor account holder must be told in advance what is needed on turning eighteen.","rbi_paragraph":"Para 125","rbi_char_offset":75542,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p55","layer":"bankpulse"},{"n":5,"claim":"md13089-ae480bb9","page_group":"Chapter VI. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Nothing illegal in lockers","plain_english":"The locker agreement must bar keeping anything illegal or dangerous inside.","rbi_paragraph":"Para 156","rbi_char_offset":87849,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p56","layer":"bankpulse"},{"n":6,"claim":"md13089-0a729731","page_group":"Chapter VI. Deposit Accounts and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Waiting list for lockers","plain_english":"If no locker is free, the application must be acknowledged and given a waiting number.","rbi_paragraph":"Para 158","rbi_char_offset":88859,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p57","layer":"bankpulse"},{"n":7,"claim":"md13089-3dd3119a","page_group":"Chapter VI. Deposit Accounts and Other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker agreement","plain_english":"The locker agreement itself must be approved by the Board.","rbi_paragraph":"Para 159","rbi_char_offset":88989,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p58","layer":"bankpulse"},{"n":1,"claim":"md13089-5972649e","page_group":"Chapter VII. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Older rules cancelled","plain_english":"This document cancels the earlier conduct rules for these institutions.","rbi_paragraph":"Para 260","rbi_char_offset":138577,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p59","layer":"bankpulse"},{"n":2,"claim":"md13089-5b58d0f9","page_group":"Chapter VII. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Earlier repeals stand","plain_english":"Guidelines already repealed before these Directions stay repealed.","rbi_paragraph":"Para 260","rbi_char_offset":138650,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p60","layer":"bankpulse"},{"n":3,"claim":"md13089-8334d341","page_group":"Chapter VII. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Old rules stay repealed","plain_english":"Rules repealed before this document was issued remain repealed.","rbi_paragraph":"Para 260","rbi_char_offset":138708,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p61","layer":"bankpulse"},{"n":4,"claim":"md13089-7fbea917","page_group":"Chapter VII. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Old actions preserved","plain_english":"Anything already done under the old rules stays governed by those old rules.","rbi_paragraph":"Para 261","rbi_char_offset":138840,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p62","layer":"bankpulse"},{"n":5,"claim":"md13089-ae84b68d","page_group":"Chapter VII. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Approvals carried over","plain_english":"Approvals given under the cancelled rules are now treated as given under these rules.","rbi_paragraph":"Para 261","rbi_char_offset":139030,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p63","layer":"bankpulse"},{"n":6,"claim":"md13089-cb5408f8","page_group":"Chapter VII. Repeal and Other Provisions","stored_section":"IMPACT","heading":"Other laws still apply","plain_english":"These Directions add to other laws. They do not replace any of them.","rbi_paragraph":"Para 262","rbi_char_offset":139911,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p64","layer":"bankpulse"},{"n":7,"claim":"md13089-13edf821","page_group":"Chapter VII. Repeal and Other Provisions","stored_section":"WHO SHOULD ACT","heading":"RBI's reading final","plain_english":"RBI's interpretation of any part of these Directions is final and binding.","rbi_paragraph":"Para 263","rbi_char_offset":140363,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13089#p65","layer":"bankpulse"}],"actions":[],"amendments":[{"id":"nt13175","title":"Reserve Bank of India (Payments Banks - Responsible Business Conduct) Amendment Directions, 2025","date":"Dec 04, 2025","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13175&Mode=0","order":1,"layer":"rbi_source"},{"id":"nt13487","title":"Reserve Bank of India (Payments Banks - Responsible Business Conduct) Second Amendment Directions, 2026","date":"Jun 15, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13487&Mode=0","order":2,"layer":"rbi_source"},{"id":"nt13545","title":"Reserve Bank of India (Payments Banks - Responsible Business Conduct) Second Amendment Directions, 2026","date":"Jun 24, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13545&Mode=0","order":3,"layer":"rbi_source"}],"layers":{"rbi_source":"Facts taken from RBI's own document.","bankpulse":"BankPulse's plain-English summary of RBI's document.","bankpulse_inference":"BankPulse's own inference, not stated by RBI."},"rbi_wording_not_included":"By design. BankPulse never republishes RBI's exact sentences. Use rbi_paragraph with rbi_source.url to read RBI's own words.","terms":"BankPulse's plain-English summaries are BankPulse's own work. The underlying regulation is the Reserve Bank of India's. Always check the RBI document named in rbi_source before acting."}