{"what_this_is":"The machine-readable twin of the BankPulse page for one RBI rulebook. Same points, same dates, same paragraph references as the page a person reads. RBI's own wording is not reproduced here: each point names the RBI paragraph, the character offset into the text BankPulse read and the sha256 of that text, so the claim can be checked against RBI's own document.","schema_version":1,"release_id":"d653cdb0a5","generated_at":"2026-09-15T00:33:59.117975+00:00","id":"md13132","title":"Reserve Bank of India (Small Finance Banks – Branch Authorisation) Directions, 2025","document_kind":"Directions","page":"https://bankpulse.ai/rule/md13132","status":"In force","importance":{"code":"MR","label":"MUST READ","weight":"Must read","why":"Binding RBI Directions naming this institution class in the title","layer":"bankpulse_inference"},"applies_to":{"shown":"Small finance banks","class_code":"SFB","from":"the document's own title","layer":"bankpulse_inference"},"dates":{"prid":"md13132","mode":"four_dates_v1","published":{"label":"Published","value":"Nov 28, 2025","stated":true,"why":"The day RBI put this document out."},"effective":{"label":"Starts to apply","value":"","stated":false,"why":"Not stated separately in this document. Read the rule itself before you assume a start date."},"transition":{"label":"Time to get ready","value":"","stated":false,"why":"Cannot be worked out until the day it starts to apply is known."},"deadline":{"label":"Last date to act","value":"","stated":false,"why":"No date to act by was found in this document. Other dates may sit inside single paragraphs."},"sources":{"published":"doc_date in data/highlights/md13132.json","effective":"none held","transition":"none held","deadline":"none held"}},"rbi_source":{"url":"https://rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=13132","document_date":"Nov 28, 2025","read_by_bankpulse":"2026-08-21 16:16:41 UTC","text_sha256":"957f0f48c84b773bd76855aa233a1a039a103feb55b61b99f413b8e0628fc857","word_count":10143,"standing_last_checked":"Standing checked on RBI’s Master Directions index, 15 September 2026, 5:58 am IST."},"counts":{"points_shown":49,"points_naming_an_rbi_paragraph":49,"points_stored":49,"actions":0,"amendments":0},"points":[{"n":1,"claim":"md13132-f8d4001a","page_group":"Chapter I. Preliminary","stored_section":"THE CORE IDEA","heading":"What counts as an outlet","plain_english":"A banking outlet serves customers at a fixed point for at least four hours a day, five days a week.","rbi_paragraph":"Para 4(3)","rbi_char_offset":5325,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p1","layer":"bankpulse"},{"n":2,"claim":"md13132-1840df20","page_group":"Chapter I. Preliminary","stored_section":"KEY DATES","heading":"In force at once","plain_english":"These directions came into force with immediate effect.","rbi_paragraph":"Para 2","rbi_char_offset":3880,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p2","layer":"bankpulse"},{"n":3,"claim":"md13132-252efb53","page_group":"Chapter I. Preliminary","stored_section":"WHO IT APPLIES TO","heading":"Who is covered","plain_english":"These Directions apply to small finance banks.","rbi_paragraph":"Para 3","rbi_char_offset":3962,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p3","layer":"bankpulse"},{"n":4,"claim":"md13132-f326b986","page_group":"Chapter I. Preliminary","stored_section":"THE CORE IDEA","heading":"Machines are not outlets","plain_english":"ATMs, e-lobbies, cash machines and mobile branches do not count as banking outlets.","rbi_paragraph":"Para 4(3)","rbi_char_offset":6348,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p4","layer":"bankpulse"},{"n":1,"claim":"md13132-5acb3dcf","page_group":"Chapter II. Role of Board of Directors","stored_section":"WHO SHOULD ACT","heading":"Six policies from the board","plain_english":"The board approves six separate policies. They cover outlets, offices, leases, digital units, agents and doorstep work.","rbi_paragraph":"Para 6","rbi_char_offset":9134,"weight":"BACKGROUND","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p5","layer":"bankpulse"},{"n":2,"claim":"md13132-bff39745","page_group":"Chapter II. Role of Board of Directors","stored_section":"WHO SHOULD ACT","heading":"The board watches inclusion","plain_english":"The board sets its own inclusion targets and reviews centre wise progress, ideally every quarter.","rbi_paragraph":"Para 7(1)","rbi_char_offset":10894,"weight":"BACKGROUND","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p6","layer":"bankpulse"},{"n":1,"claim":"md13132-61eb75eb","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"A quarter for the unbanked","plain_english":"At least 25 percent of outlets opened in a year must be in unbanked rural centres.","rbi_paragraph":"Para 9(1)","rbi_char_offset":14125,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p7","layer":"bankpulse"},{"n":2,"claim":"md13132-551ed8c2","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Part time counts pro rata","plain_english":"A part time outlet counts in the 25 percent sum in proportion to its hours.","rbi_paragraph":"Para 9(2)","rbi_char_offset":14367,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p8","layer":"bankpulse"},{"n":3,"claim":"md13132-a2a92659","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Extra credit carried forward","plain_english":"Outlets opened beyond the requirement carry forward as credit for the next two years, with no extension.","rbi_paragraph":"Para 10","rbi_char_offset":18310,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p9","layer":"bankpulse"},{"n":4,"claim":"md13132-232a85e9","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Moves go down, not up","plain_english":"Outlets may shift only within the same or a smaller population category, never upward.","rbi_paragraph":"Para 16","rbi_char_offset":20964,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p10","layer":"bankpulse"},{"n":5,"claim":"md13132-1712421b","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"KEY DATES","heading":"One year to use it","plain_english":"An authorisation is valid one year; one further year may be sought, after which it lapses.","rbi_paragraph":"Para 19","rbi_char_offset":22815,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p11","layer":"bankpulse"},{"n":6,"claim":"md13132-90402aaa","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"KEY DATES","heading":"Three years to align","plain_english":"A new small finance bank gets 3 years from starting business to align its network with these rules.","rbi_paragraph":"Para 21","rbi_char_offset":24475,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p12","layer":"bankpulse"},{"n":7,"claim":"md13132-02c9933f","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Converted branches count too","plain_english":"Outlets converted from former micro finance branches carry the same 25 percent unbanked duty in that year.","rbi_paragraph":"Para 22","rbi_char_offset":24818,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p13","layer":"bankpulse"},{"n":8,"claim":"md13132-f57551ea","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Premises must be lawful","plain_english":"Outlets may not run from premises unauthorised in law, and landlords' grievances get senior attention.","rbi_paragraph":"Para 27","rbi_char_offset":27190,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p14","layer":"bankpulse"},{"n":9,"claim":"md13132-a69ad9d5","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Customers told in time","plain_english":"Customers of an outlet being merged, closed or shifted must be informed well in time.","rbi_paragraph":"Para 15","rbi_char_offset":20582,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p15","layer":"bankpulse"},{"n":10,"claim":"md13132-c5cb7ef5","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"No customers in back offices","plain_english":"Back offices must have no direct interface with customers.","rbi_paragraph":"Para 26","rbi_char_offset":26838,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p16","layer":"bankpulse"},{"n":11,"claim":"md13132-652fb3e9","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"THE CORE IDEA","heading":"Open without asking","plain_english":"The bank may open outlets in every tier of centre without RBI's case by case permission.","rbi_paragraph":"Para 8","rbi_char_offset":12993,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p17","layer":"bankpulse"},{"n":12,"claim":"md13132-31bb0c2e","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"The north-east counts double","plain_english":"An outlet in smaller centres of the north-eastern states, Sikkim or notified LWE districts counts as unbanked rural.","rbi_paragraph":"Para 9(3)","rbi_char_offset":15834,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p18","layer":"bankpulse"},{"n":13,"claim":"md13132-439ea301","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHO SHOULD ACT","heading":"The committee keeps the map","plain_english":"The state level bankers committee keeps the list of unbanked rural centres on its website.","rbi_paragraph":"Para 11","rbi_char_offset":18679,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p19","layer":"bankpulse"},{"n":14,"claim":"md13132-94b26267","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Government business needs leave","plain_english":"Doing government business at an outlet needs the government authority's and RBI's prior approval.","rbi_paragraph":"Para 12","rbi_char_offset":19366,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p20","layer":"bankpulse"},{"n":15,"claim":"md13132-976bf29f","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Free to move most outlets","plain_english":"The bank may shift, merge or close outlets at its discretion, except rural and sole semi urban ones.","rbi_paragraph":"Para 13","rbi_char_offset":19788,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p21","layer":"bankpulse"},{"n":16,"claim":"md13132-39c8e6c9","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Rural closures need consent","plain_english":"Closing, merging or moving a rural or sole semi urban outlet needs the district committee's approval.","rbi_paragraph":"Para 14","rbi_char_offset":19950,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p22","layer":"bankpulse"},{"n":17,"claim":"md13132-17a4c393","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Permission can be withdrawn","plain_english":"A bank whose general permission is withdrawn needs RBI's prior authorisation, with an annual expansion plan.","rbi_paragraph":"Para 17","rbi_char_offset":21206,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p23","layer":"bankpulse"},{"n":18,"claim":"md13132-c39def8d","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Offices are not outlets","plain_english":"Head offices, back offices and call centres need no leave from RBI while general permission stands.","rbi_paragraph":"Para 25","rbi_char_offset":26086,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p24","layer":"bankpulse"},{"n":19,"claim":"md13132-215f4c3c","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"ATMs anywhere","plain_english":"The bank may set up ATMs at places it chooses, including special economic zones; they are not outlets.","rbi_paragraph":"Para 29","rbi_char_offset":27895,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p25","layer":"bankpulse"},{"n":20,"claim":"md13132-c88e9446","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"No outside advertisements","plain_english":"Third party advertisements on ATM screens are not permitted; the bank may show its own products.","rbi_paragraph":"Para 34","rbi_char_offset":28627,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p26","layer":"bankpulse"},{"n":21,"claim":"md13132-1a436788","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Rupees only in zones","plain_english":"ATMs installed in special economic zones deal in Indian rupees only.","rbi_paragraph":"Para 35","rbi_char_offset":28882,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p27","layer":"bankpulse"},{"n":22,"claim":"md13132-16d1f66c","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Digital units welcome","plain_english":"A scheduled bank with digital experience may open digital banking units in any tier without case by case leave.","rbi_paragraph":"Para 37","rbi_char_offset":29782,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p28","layer":"bankpulse"},{"n":23,"claim":"md13132-75126327","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Digital units are outlets","plain_english":"A digital unit counts as an outlet, placed where most of its customers and business come from.","rbi_paragraph":"Para 38","rbi_char_offset":30005,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p29","layer":"bankpulse"},{"n":24,"claim":"md13132-a443c853","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"A separate front door","plain_english":"Each digital unit is housed distinctly, with its own entry, exit and boundary.","rbi_paragraph":"Para 39","rbi_char_offset":30444,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p30","layer":"bankpulse"},{"n":25,"claim":"md13132-3a48c772","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"Minimum digital services","plain_english":"Each digital unit offers a minimum set of products: accounts, digital kits, loans and self service facilities.","rbi_paragraph":"Para 47","rbi_char_offset":33503,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p31","layer":"bankpulse"},{"n":26,"claim":"md13132-c044c7ad","page_group":"Chapter III. Banking Outlet Authorisation","stored_section":"WHAT CHANGES","heading":"No cash over counters","plain_english":"In a digital unit, cash moves only through machines — no physical cash across counters.","rbi_paragraph":"Para 50","rbi_char_offset":35441,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p32","layer":"bankpulse"},{"n":1,"claim":"md13132-974c8c8a","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"WHAT CHANGES","heading":"Agents charge nothing","plain_english":"An agent may never charge the customer directly. Only the bank may levy open, stated charges.","rbi_paragraph":"Para 69","rbi_char_offset":45734,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p33","layer":"bankpulse"},{"n":2,"claim":"md13132-b1fef735","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"WHAT CHANGES","heading":"Prefunding tapers down","plain_english":"Agent prefunding should taper to about 15 percent for deposits and 30 percent for guarantees.","rbi_paragraph":"Para 73","rbi_char_offset":48824,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["trade-finance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p34","layer":"bankpulse"},{"n":3,"claim":"md13132-73ecebee","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"WHAT CHANGES","heading":"Thirty days, then Ombudsman","plain_english":"A complainant unanswered for 30 days, or unsatisfied, may approach the RBI Ombudsman.","rbi_paragraph":"Para 75","rbi_char_offset":51999,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":"A complaint reaches the bank on 1 September. If no reply has come by 1 October, that is 30 days. The complainant may then go to the RBI Ombudsman.","anchor":"https://bankpulse.ai/rule/md13132#p35","layer":"bankpulse"},{"n":4,"claim":"md13132-b5c5e75d","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"WHAT CHANGES","heading":"Online agents only","plain_english":"Offline correspondents are not allowed; transactions must be online and accounted in real time.","rbi_paragraph":"Para 72(3)","rbi_char_offset":47668,"weight":"DO IT","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p36","layer":"bankpulse"},{"n":5,"claim":"md13132-55c036a3","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"THE CORE IDEA","heading":"Agents extend the bank","plain_english":"The bank may reach customers through agents, so banking spreads wider.","rbi_paragraph":"Para 54","rbi_char_offset":37599,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p37","layer":"bankpulse"},{"n":6,"claim":"md13132-50bbd234","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"WHO SHOULD ACT","heading":"Check the agent first","plain_english":"Before taking on an agent, the bank checks their name, money strength, management and skill with cash.","rbi_paragraph":"Para 58","rbi_char_offset":39177,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p38","layer":"bankpulse"},{"n":7,"claim":"md13132-b673e9da","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"WHAT CHANGES","heading":"Every agent has a base","plain_english":"Every correspondent outlet is attached to a specific base outlet manned by the bank's employee.","rbi_paragraph":"Para 59","rbi_char_offset":39579,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p39","layer":"bankpulse"},{"n":8,"claim":"md13132-8b66dea8","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"THE CORE IDEA","heading":"The bank answers for agents","plain_english":"The bank is fully responsible for the actions of its correspondents and their outlets.","rbi_paragraph":"Para 62","rbi_char_offset":42702,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p40","layer":"bankpulse"},{"n":9,"claim":"md13132-4a3c0ca0","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"WHAT CHANGES","heading":"The distance rule removed","plain_english":"The old distance limit between agent and base outlet is removed; the board's policy decides oversight instead.","rbi_paragraph":"Para 68","rbi_char_offset":45238,"weight":"BACKGROUND","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p41","layer":"bankpulse"},{"n":10,"claim":"md13132-95754578","page_group":"Chapter V. Business Facilitator / Business Correspondent Model","stored_section":"WHAT CHANGES","heading":"Introduced to the village","plain_english":"Bank officials introduce the agent to the public in a meeting with village elders, so nobody is impersonated.","rbi_paragraph":"Para 74(1)","rbi_char_offset":49355,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p42","layer":"bankpulse"},{"n":1,"claim":"md13132-30b3a59f","page_group":"Chapter VI. Doorstep Banking","stored_section":"WHAT CHANGES","heading":"No cash by phone","plain_english":"Cash cannot be sent out on a phone request alone.","rbi_paragraph":"Para 84","rbi_char_offset":54968,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p43","layer":"bankpulse"},{"n":2,"claim":"md13132-50576524","page_group":"Chapter VI. Doorstep Banking","stored_section":"WHAT CHANGES","heading":"Doorstep banking allowed","plain_english":"A scheduled bank may offer doorstep services — cash and instrument pickup, cash or draft delivery — with board approval.","rbi_paragraph":"Para 77","rbi_char_offset":53002,"weight":"BACKGROUND","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p44","layer":"bankpulse"},{"n":3,"claim":"md13132-20f391e6","page_group":"Chapter VI. Doorstep Banking","stored_section":"WHAT CHANGES","heading":"Same day or next","plain_english":"Cash collected at the doorstep is credited the same day or the next working day.","rbi_paragraph":"Para 82","rbi_char_offset":54768,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p45","layer":"bankpulse"},{"n":1,"claim":"md13132-ebc309d9","page_group":"Chapter VII. Information Reporting","stored_section":"WHAT CHANGES","heading":"Monthly digital reports","plain_english":"Digital unit performance goes to RBI monthly and appears in the annual report.","rbi_paragraph":"Para 96","rbi_char_offset":60257,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p46","layer":"bankpulse"},{"n":2,"claim":"md13132-7b89580f","page_group":"Chapter VII. Information Reporting","stored_section":"WHAT CHANGES","heading":"Reported within a week","plain_english":"Opening, closing, merging or shifting any outlet is reported through the CISBI portal within one week.","rbi_paragraph":"Para 94","rbi_char_offset":59554,"weight":"BACKGROUND","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p47","layer":"bankpulse"},{"n":1,"claim":"md13132-bd51e682","page_group":"Chapter VIII. Repeal and other Provisions","stored_section":"WHAT IT REPLACES","heading":"Old guidance repealed","plain_english":"The earlier branch authorisation guidance for small finance banks stands repealed.","rbi_paragraph":"Para 98","rbi_char_offset":60753,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p48","layer":"bankpulse"},{"n":2,"claim":"md13132-1079c38d","page_group":"Chapter VIII. Repeal and other Provisions","stored_section":"WHAT IT REPLACES","heading":"Old actions stay governed","plain_english":"Action already taken under the old rules stays governed by them.","rbi_paragraph":"Para 99","rbi_char_offset":61093,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13132#p49","layer":"bankpulse"}],"actions":[],"amendments":[],"layers":{"rbi_source":"Facts taken from RBI's own document.","bankpulse":"BankPulse's plain-English summary of RBI's document.","bankpulse_inference":"BankPulse's own inference, not stated by RBI."},"rbi_wording_not_included":"By design. BankPulse never republishes RBI's exact sentences. Use rbi_paragraph with rbi_source.url to read RBI's own words.","terms":"BankPulse's plain-English summaries are BankPulse's own work. The underlying regulation is the Reserve Bank of India's. Always check the RBI document named in rbi_source before acting."}