{"what_this_is":"The machine-readable twin of the BankPulse page for one RBI rulebook. Same points, same dates, same paragraph references as the page a person reads. RBI's own wording is not reproduced here: each point names the RBI paragraph, the character offset into the text BankPulse read and the sha256 of that text, so the claim can be checked against RBI's own document.","schema_version":1,"release_id":"d653cdb0a5","generated_at":"2026-09-15T00:33:59.117975+00:00","id":"md13140","title":"Reserve Bank of India (Commercial Banks – Responsible Business Conduct) Directions, 2025 (Updated as on July 1, 2026)","document_kind":"Directions","page":"https://bankpulse.ai/rule/md13140","status":"In force","importance":{"code":"MR","label":"MUST READ","weight":"Must read","why":"Binding RBI Directions naming this institution class in the title","layer":"bankpulse_inference"},"applies_to":{"shown":"Commercial banks","class_code":"SCB","from":"the document's own title","layer":"bankpulse_inference"},"dates":{"prid":"md13140","mode":"four_dates_v1","published":{"label":"Published","value":"Nov 28, 2025","stated":true,"why":"The day RBI put this document out."},"effective":{"label":"Starts to apply","value":"","stated":false,"why":"Not stated separately in this document. Read the rule itself before you assume a start date."},"transition":{"label":"Time to get ready","value":"","stated":false,"why":"Cannot be worked out until the day it starts to apply is known."},"deadline":{"label":"Last date to act","value":"","stated":false,"why":"No date to act by was found in this document. Other dates may sit inside single paragraphs."},"sources":{"published":"doc_date in data/highlights/md13140.json","effective":"none held","transition":"none held","deadline":"none held"}},"rbi_source":{"url":"https://rbi.org.in/Scripts/BS_ViewMasDirections.aspx?id=13140","document_date":"Nov 28, 2025","read_by_bankpulse":"2026-08-21 16:15:02 UTC","text_sha256":"33568dc79527be2792c73baf131b3bf0e09c82447aa1a39fb6103a92d43998bd","word_count":40354,"standing_last_checked":"Standing checked on RBI’s Master Directions index, 15 September 2026, 5:58 am IST."},"counts":{"points_shown":106,"points_naming_an_rbi_paragraph":106,"points_stored":106,"actions":0,"amendments":5},"points":[{"n":1,"claim":"md13140-5cac0640","page_group":"Chapter I. Preliminary","stored_section":"THE CORE IDEA","heading":"Fair conduct for banks","plain_english":"This document sets how commercial banks must treat their customers.","rbi_paragraph":"Para 1","rbi_char_offset":4199,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p1","layer":"bankpulse"},{"n":2,"claim":"md13140-c06c1ef6","page_group":"Chapter I. Preliminary","stored_section":"WHO IT APPLIES TO","heading":"Who is covered","plain_english":"These Directions apply to every commercial bank.","rbi_paragraph":"Para 3","rbi_char_offset":4438,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p2","layer":"bankpulse"},{"n":1,"claim":"md13140-c704ffaa","page_group":"Chapter II. Institutional Framework","stored_section":"THE CORE IDEA","heading":"Board owns customer service","plain_english":"Customer service must be discussed by the Board so the rules are truly followed.","rbi_paragraph":"Para 7","rbi_char_offset":16563,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p3","layer":"bankpulse"},{"n":2,"claim":"md13140-2987f423","page_group":"Chapter II. Institutional Framework","stored_section":"THE CORE IDEA","heading":"Service ranks with profit","plain_english":"Customer service must rank alongside profit and growth as a stated goal.","rbi_paragraph":"Para 8","rbi_char_offset":16870,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p4","layer":"bankpulse"},{"n":3,"claim":"md13140-f63ad4a2","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Board approves deposit policy","plain_english":"The Board must approve a policy covering deposit accounts and the charges on them.","rbi_paragraph":"Para 9","rbi_char_offset":17238,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p5","layer":"bankpulse"},{"n":4,"claim":"md13140-7c71cede","page_group":"Chapter II. Institutional Framework","stored_section":"WHO SHOULD ACT","heading":"Senior citizens included","plain_english":"Senior citizens must be represented on the customer service committee.","rbi_paragraph":"Para 18","rbi_char_offset":22069,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p6","layer":"bankpulse"},{"n":1,"claim":"md13140-bd632b17","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Four hours on weekdays","plain_english":"A branch must serve the public at least four hours on weekdays and two on Saturdays.","rbi_paragraph":"Para 22","rbi_char_offset":25644,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p7","layer":"bankpulse"},{"n":2,"claim":"md13140-055facbf","page_group":"Chapter III. Customer Service in Branches","stored_section":"WHAT CHANGES","heading":"Account moves at once","plain_english":"An instruction to move an account to another branch must be acted on immediately.","rbi_paragraph":"Para 40","rbi_char_offset":33388,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p8","layer":"bankpulse"},{"n":1,"claim":"md13140-f5a8eb0f","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"KEY DATES","heading":"Thirty days of changes shown","plain_english":"Changes in service charges over the past 30 days must be on display.","rbi_paragraph":"Para 82(2)","rbi_char_offset":62285,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p9","layer":"bankpulse"},{"n":2,"claim":"md13140-94c63370","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Board in local languages","plain_english":"The notice board must be in two languages in Hindi speaking states and three elsewhere.","rbi_paragraph":"Para 48(3)","rbi_char_offset":35937,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p10","layer":"bankpulse"},{"n":3,"claim":"md13140-78eb5371","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Rates shown on the website","plain_english":"Interest rates and service charges must be shown on the website in the set format.","rbi_paragraph":"Para 52","rbi_char_offset":38082,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p11","layer":"bankpulse"},{"n":4,"claim":"md13140-6fc026b0","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Alerts must be sent","plain_english":"Message alerts must be sent. Email alerts may be sent where the customer registered.","rbi_paragraph":"Para 66","rbi_char_offset":47087,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p12","layer":"bankpulse"},{"n":5,"claim":"md13140-b7cc87fe","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Money back with old date","plain_english":"The refund must be dated back to the day of the unauthorised transaction.","rbi_paragraph":"Para 72","rbi_char_offset":53124,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p13","layer":"bankpulse"},{"n":6,"claim":"md13140-bd444d17","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHO SHOULD ACT","heading":"Board approves service charges","plain_english":"Service charges must be worked out with prior approval of the Board.","rbi_paragraph":"Para 77","rbi_char_offset":56191,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p14","layer":"bankpulse"},{"n":7,"claim":"md13140-963ffcfb","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges must be reasonable","plain_english":"Service charges must be reasonable and near the average cost of the service.","rbi_paragraph":"Para 77","rbi_char_offset":56359,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p15","layer":"bankpulse"},{"n":8,"claim":"md13140-f9cd7093","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Cap on value-based charges","plain_english":"A charge based on value may only cover extra cost, and it must have a ceiling.","rbi_paragraph":"Para 81(4)","rbi_char_offset":60013,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p16","layer":"bankpulse"},{"n":9,"claim":"md13140-cad0530a","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges told upfront","plain_english":"Full information on charges for basic services must be given upfront and in time.","rbi_paragraph":"Para 81(5)","rbi_char_offset":60126,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p17","layer":"bankpulse"},{"n":10,"claim":"md13140-ada0cb50","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Warning before a rise","plain_english":"Customers must be told in advance before service charges change.","rbi_paragraph":"Para 81(6)","rbi_char_offset":60263,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p18","layer":"bankpulse"},{"n":11,"claim":"md13140-afac74ab","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"No mobile, no online use","plain_english":"A customer who gives no mobile number gets no electronic transactions beyond ATM cash.","rbi_paragraph":"Para 66","rbi_char_offset":48853,"weight":"BACKGROUND","role":"Technology","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p19","layer":"bankpulse"},{"n":12,"claim":"md13140-90b48eda","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Loss after reporting","plain_english":"Any loss after the customer reports the fraud is borne by the bank.","rbi_paragraph":"Para 68(1)","rbi_char_offset":50162,"weight":"BACKGROUND","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p20","layer":"bankpulse"},{"n":13,"claim":"md13140-08a9a58b","page_group":"Chapter IV. Customer Guidance and Protection","stored_section":"WHAT CHANGES","heading":"Charges only with reason","plain_english":"For a basic service to a person, a charge may be levied only if it is just and reasoned.","rbi_paragraph":"Para 81(3)","rbi_char_offset":59864,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p21","layer":"bankpulse"},{"n":1,"claim":"md13140-fb804d1d","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Court order to follow","plain_english":"The lender must take steps to comply with the Supreme Court order of 30 April 2025.","rbi_paragraph":"Para 105","rbi_char_offset":73546,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p22","layer":"bankpulse"},{"n":2,"claim":"md13140-1acfb9d0","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Basic account is free","plain_english":"A basic savings account carries the listed facilities free, with no minimum balance.","rbi_paragraph":"Para 85","rbi_char_offset":63891,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p23","layer":"bankpulse"},{"n":3,"claim":"md13140-ccb39c18","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Cheque book of 25 leaves","plain_english":"A basic savings account gets a cheque book of at least 25 leaves a year.","rbi_paragraph":"Para 85(5)","rbi_char_offset":64350,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p24","layer":"bankpulse"},{"n":4,"claim":"md13140-65de5a5a","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"No charge for new passbook","plain_english":"Issuing a continuation passbook when the old one is full carries no charge.","rbi_paragraph":"Para 85(7)","rbi_char_offset":64612,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p25","layer":"bankpulse"},{"n":5,"claim":"md13140-ae16f814","page_group":"Chapter V. Financial Inclusion and Accessibility","stored_section":"WHAT CHANGES","heading":"Four free withdrawals","plain_english":"A basic savings account gets at least four free withdrawals in a month.","rbi_paragraph":"Para 85(8)","rbi_char_offset":64706,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p26","layer":"bankpulse"},{"n":1,"claim":"md13140-1363c79e","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Counter over drop-box","plain_english":"A customer cannot be forced to use the cheque drop box instead of the counter.","rbi_paragraph":"Para 140","rbi_char_offset":87625,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p27","layer":"bankpulse"},{"n":2,"claim":"md13140-7bd56183","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"National calendar accepted","plain_english":"A cheque dated by the National Saka calendar must be accepted if otherwise in order.","rbi_paragraph":"Para 138","rbi_char_offset":87020,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p28","layer":"bankpulse"},{"n":3,"claim":"md13140-f6ba2651","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Notice on the drop-box","plain_english":"The drop box must carry a notice that cheques may also be given at the counter.","rbi_paragraph":"Para 140","rbi_char_offset":87704,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p29","layer":"bankpulse"},{"n":4,"claim":"md13140-6e6549d5","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHO SHOULD ACT","heading":"Policy for repeat dishonour","plain_english":"The Board must approve a policy for cheques that are dishonoured again and again.","rbi_paragraph":"Para 149","rbi_char_offset":91615,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p30","layer":"bankpulse"},{"n":5,"claim":"md13140-53e0143d","page_group":"Chapter VI. Payment and Remittance Services","stored_section":"WHAT CHANGES","heading":"Cheques in any language","plain_english":"Cheque forms are printed in Hindi and English.","rbi_paragraph":"Para 136","rbi_char_offset":85900,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p31","layer":"bankpulse"},{"n":1,"claim":"md13140-8ee37e94","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Passbook free of cost","plain_english":"The cost of a passbook or a statement cannot be charged to the customer.","rbi_paragraph":"Para 163","rbi_char_offset":97127,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p32","layer":"bankpulse"},{"n":2,"claim":"md13140-e1c37c55","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Minor accounts stay in credit","plain_english":"An account of a minor must never be allowed to go into overdraft.","rbi_paragraph":"Para 190","rbi_char_offset":112572,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p33","layer":"bankpulse"},{"n":3,"claim":"md13140-e80882a7","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"KEY DATES","heading":"Three days to reactivate","plain_english":"A request to reactivate a dormant account must be settled within three working days.","rbi_paragraph":"Para 207","rbi_char_offset":120485,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p34","layer":"bankpulse"},{"n":4,"claim":"md13140-fae88f69","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Entries must be readable","plain_english":"Passbook entries must be brief and understandable, not coded.","rbi_paragraph":"Para 166","rbi_char_offset":98023,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p35","layer":"bankpulse"},{"n":5,"claim":"md13140-a228cedb","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Deposit cover shown","plain_english":"The passbook must carry the deposit insurance cover and its limit.","rbi_paragraph":"Para 168","rbi_char_offset":101282,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p36","layer":"bankpulse"},{"n":6,"claim":"md13140-d8f5e530","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Term deposits transferable","plain_english":"A term deposit must be freely transferable between offices of the same bank.","rbi_paragraph":"Para 173(2)","rbi_char_offset":103118,"weight":"DO IT","role":"Branch","team":null,"products_covered":["deposit-account"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p37","layer":"bankpulse"},{"n":7,"claim":"md13140-0f1e342d","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Warn minors before eighteen","plain_english":"A minor account holder must be told in advance what is needed on turning eighteen.","rbi_paragraph":"Para 188","rbi_char_offset":111954,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p38","layer":"bankpulse"},{"n":8,"claim":"md13140-1a69adba","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker policy","plain_english":"The Board must approve a policy for the safe deposit locker service.","rbi_paragraph":"Para 216","rbi_char_offset":123632,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p39","layer":"bankpulse"},{"n":9,"claim":"md13140-fcbe14e7","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Nothing illegal in lockers","plain_english":"The locker agreement must bar keeping anything illegal or dangerous inside.","rbi_paragraph":"Para 219","rbi_char_offset":124705,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p40","layer":"bankpulse"},{"n":10,"claim":"md13140-e0440859","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHAT CHANGES","heading":"Waiting list for lockers","plain_english":"If no locker is free, the application must be acknowledged and given a waiting number.","rbi_paragraph":"Para 221","rbi_char_offset":125738,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p41","layer":"bankpulse"},{"n":11,"claim":"md13140-86731a88","page_group":"Chapter VII. Deposit and Other Liabilities","stored_section":"WHO SHOULD ACT","heading":"Board approves locker agreement","plain_english":"The locker agreement itself must be approved by the Board.","rbi_paragraph":"Para 222","rbi_char_offset":125864,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p42","layer":"bankpulse"},{"n":1,"claim":"md13140-ae621619","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Fees must not discriminate","plain_english":"Those charges and fees must be the same for everyone.","rbi_paragraph":"Para 327","rbi_char_offset":178481,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p43","layer":"bankpulse"},{"n":2,"claim":"md13140-930738a2","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Security is not a shortcut","plain_english":"Margin and security cannot stand in place of checking whether the borrower can repay.","rbi_paragraph":"Para 332","rbi_char_offset":179959,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p44","layer":"bankpulse"},{"n":3,"claim":"md13140-040fe1c6","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No discrimination in lending","plain_english":"Lending cannot discriminate on grounds of sex, caste or religion.","rbi_paragraph":"Para 342","rbi_char_offset":183377,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p45","layer":"bankpulse"},{"n":4,"claim":"md13140-570adcd4","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No interest on penalties","plain_english":"Penal charges cannot be capitalised. No further interest may run on them.","rbi_paragraph":"Para 351(1)","rbi_char_offset":194804,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p46","layer":"bankpulse"},{"n":5,"claim":"md13140-d1c38eb8","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No penalty on a penalty","plain_english":"A fresh penal charge cannot be added on top of penal charges already due.","rbi_paragraph":"Para 351(1)","rbi_char_offset":196010,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p47","layer":"bankpulse"},{"n":6,"claim":"md13140-27ecb40a","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Overdraft closure capped","plain_english":"On an overdraft, the closure charge cannot exceed the sanctioned limit.","rbi_paragraph":"Para 353(2)","rbi_char_offset":200871,"weight":"MUST KNOW","role":"Compliance","team":null,"products_covered":["working-capital"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p48","layer":"bankpulse"},{"n":7,"claim":"md13140-21f146be","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Disclosed or not charged","plain_english":"A prepayment charge that was not disclosed as required cannot be charged at all.","rbi_paragraph":"Para 353(8)","rbi_char_offset":201614,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p49","layer":"bankpulse"},{"n":8,"claim":"md13140-815f996d","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No reviving waived fees","plain_english":"Fees waived earlier cannot be brought back when the loan is repaid early.","rbi_paragraph":"Para 353(9)","rbi_char_offset":201718,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p50","layer":"bankpulse"},{"n":9,"claim":"md13140-6bbf5f43","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"₹5,000 a day for delay","plain_english":"Where the delay is the lender's fault, the borrower gets ₹5,000 for each day of delay.","rbi_paragraph":"Para 358","rbi_char_offset":203417,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":"Suppose the lender is 12 days late through its own fault. The borrower is owed ₹5,000 for each of those days. That comes to ₹60,000.","anchor":"https://bankpulse.ai/rule/md13140#p51","layer":"bankpulse"},{"n":10,"claim":"md13140-e05f5812","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Floor price after two failures","plain_english":"If an auction fails twice, the floor price must be at least 85 per cent of value.","rbi_paragraph":"Para 382","rbi_char_offset":213490,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p52","layer":"bankpulse"},{"n":11,"claim":"md13140-cb36f3d8","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Lender cannot bid","plain_english":"The lender and its related parties cannot bid in its own auction.","rbi_paragraph":"Para 384","rbi_char_offset":213904,"weight":"MUST KNOW","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p53","layer":"bankpulse"},{"n":12,"claim":"md13140-c668ddf6","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"KEY DATES","heading":"Two years makes it unclaimed","plain_english":"Pledged gold or silver left more than two years after repayment is treated as unclaimed.","rbi_paragraph":"Para 390","rbi_char_offset":215917,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p54","layer":"bankpulse"},{"n":13,"claim":"md13140-2b14295b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No tall gold loan claims","plain_english":"Misleading advertisements with unrealistic claims about gold loans are barred.","rbi_paragraph":"Para 392","rbi_char_offset":216499,"weight":"MUST KNOW","role":"Branch","team":null,"products_covered":["gold-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p55","layer":"bankpulse"},{"n":14,"claim":"md13140-7fd16292","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Receipt for every application","plain_english":"The lender must give an acknowledgement for every loan application received.","rbi_paragraph":"Para 328","rbi_char_offset":178547,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p56","layer":"bankpulse"},{"n":15,"claim":"md13140-6621e266","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Checked in reasonable time","plain_english":"Loan applications must be checked within a reasonable time.","rbi_paragraph":"Para 330","rbi_char_offset":179354,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p57","layer":"bankpulse"},{"n":16,"claim":"md13140-21434ead","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Pay out on time","plain_english":"Sanctioned loans must be paid out on time and on the sanctioned terms.","rbi_paragraph":"Para 337","rbi_char_offset":181758,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p58","layer":"bankpulse"},{"n":17,"claim":"md13140-1ced905c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Notice before a change","plain_english":"Notice must be given before any change in terms, interest rate or charges.","rbi_paragraph":"Para 337","rbi_char_offset":181887,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p59","layer":"bankpulse"},{"n":18,"claim":"md13140-3ee690bb","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Release security on repayment","plain_english":"All security must be released once the loan is repaid, subject to any other lawful claim.","rbi_paragraph":"Para 340","rbi_char_offset":182645,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p60","layer":"bankpulse"},{"n":19,"claim":"md13140-1c566a26","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board reviews fair practices","plain_english":"Compliance with the fair practices code and the complaints system must be reviewed regularly.","rbi_paragraph":"Para 346","rbi_char_offset":184881,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p61","layer":"bankpulse"},{"n":20,"claim":"md13140-637c97e6","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Reviews go to the Board","plain_english":"A combined report of these reviews must go to the Board at regular intervals.","rbi_paragraph":"Para 346","rbi_char_offset":185022,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p62","layer":"bankpulse"},{"n":21,"claim":"md13140-f78dea4c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Key Facts in plain language","plain_english":"That statement must be written in a language the borrower understands.","rbi_paragraph":"Para 348(1)","rbi_char_offset":185926,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p63","layer":"bankpulse"},{"n":22,"claim":"md13140-1d631c12","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Explained and acknowledged","plain_english":"The statement must be explained to the borrower, who signs to say it was understood.","rbi_paragraph":"Para 348(1)","rbi_char_offset":186000,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p64","layer":"bankpulse"},{"n":23,"claim":"md13140-47c1c23c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Full cost and schedule","plain_english":"The statement must carry the annual percentage rate and the repayment schedule.","rbi_paragraph":"Para 348(3)","rbi_char_offset":186670,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p65","layer":"bankpulse"},{"n":24,"claim":"md13140-59839f7c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Receipts for charges","plain_english":"Where the lender collects such charges, a receipt must reach the borrower in good time.","rbi_paragraph":"Para 348(4)","rbi_char_offset":190266,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p66","layer":"bankpulse"},{"n":25,"claim":"md13140-4d0d59bd","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Summary box in the agreement","plain_english":"The statement must also appear as a summary box inside the loan agreement.","rbi_paragraph":"Para 348(6)","rbi_char_offset":190583,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p67","layer":"bankpulse"},{"n":26,"claim":"md13140-fbcc0074","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Statements must be simple","plain_english":"The statements sent to a borrower must be simple and easy to understand.","rbi_paragraph":"Para 349(6)","rbi_char_offset":193362,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p68","layer":"bankpulse"},{"n":27,"claim":"md13140-66864764","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Penalty only on the default","plain_english":"Penal charges must be reasonable and charged only on the amount in default.","rbi_paragraph":"Para 351(1)","rbi_char_offset":195703,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p69","layer":"bankpulse"},{"n":28,"claim":"md13140-a64b0fea","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board policy on penal charges","plain_english":"The Board must approve a policy on penal charges by whatever name they are called.","rbi_paragraph":"Para 351(3)","rbi_char_offset":197351,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p70","layer":"bankpulse"},{"n":29,"claim":"md13140-f2f4912c","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Same penalty for all","plain_english":"Within a loan product, penal charges must be the same whoever the borrower is.","rbi_paragraph":"Para 351(4)","rbi_char_offset":197900,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p71","layer":"bankpulse"},{"n":30,"claim":"md13140-10d72b6a","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Reminders state the penalty","plain_english":"A reminder about a breach must state the penal charge that applies.","rbi_paragraph":"Para 351(7)","rbi_char_offset":199145,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p72","layer":"bankpulse"},{"n":31,"claim":"md13140-9248760d","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Papers back on time","plain_english":"The sanction letter must state when and where the property papers will be returned.","rbi_paragraph":"Para 356","rbi_char_offset":202499,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p73","layer":"bankpulse"},{"n":32,"claim":"md13140-2836fbed","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Borrower watches the testing","plain_english":"The borrower must be present when the gold or silver is tested at sanction.","rbi_paragraph":"Para 366","rbi_char_offset":206932,"weight":"DO IT","role":"Compliance","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p74","layer":"bankpulse"},{"n":33,"claim":"md13140-6a0a9188","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Surprise checks required","plain_english":"Internal audit must make surprise checks of the pledged metal and keep a record.","rbi_paragraph":"Para 376","rbi_char_offset":211077,"weight":"DO IT","role":"Audit","team":null,"products_covered":["gold-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p75","layer":"bankpulse"},{"n":34,"claim":"md13140-a303c05e","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Auction in the same district","plain_english":"The first auction must be held in the district of the lending branch.","rbi_paragraph":"Para 383","rbi_char_offset":213607,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p76","layer":"bankpulse"},{"n":35,"claim":"md13140-99829013","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Full auction account","plain_english":"After the auction the borrower must be told the price fetched and the dues settled.","rbi_paragraph":"Para 385","rbi_char_offset":214038,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p77","layer":"bankpulse"},{"n":36,"claim":"md13140-76abf7c9","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"One standard agreement","plain_english":"Microfinance loans must use a standard agreement in the borrower's language.","rbi_paragraph":"Para 396","rbi_char_offset":217395,"weight":"DO IT","role":"Branch","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p78","layer":"bankpulse"},{"n":37,"claim":"md13140-53373da7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Loan card in plain words","plain_english":"Every entry in the loan card must be in a language the borrower understands.","rbi_paragraph":"Para 398","rbi_char_offset":217993,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p79","layer":"bankpulse"},{"n":38,"claim":"md13140-a0b6734d","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHO SHOULD ACT","heading":"Board policy on staff conduct","plain_english":"The Board must approve a policy on staff conduct, hiring, training and monitoring.","rbi_paragraph":"Para 405","rbi_char_offset":219475,"weight":"DO IT","role":"Board","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p80","layer":"bankpulse"},{"n":39,"claim":"md13140-ee59db92","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Training covers behaviour","plain_english":"Staff training must include how to behave properly with customers.","rbi_paragraph":"Para 405","rbi_char_offset":219761,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p81","layer":"bankpulse"},{"n":40,"claim":"md13140-87982ed0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Conduct affects pay","plain_english":"How staff treat customers must count in how they are paid.","rbi_paragraph":"Para 405","rbi_char_offset":219861,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p82","layer":"bankpulse"},{"n":41,"claim":"md13140-745e988b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Free training for borrowers","plain_english":"Any training offered to borrowers must be free of cost.","rbi_paragraph":"Para 407","rbi_char_offset":220092,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p83","layer":"bankpulse"},{"n":42,"claim":"md13140-bc85eae7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Separate recovery complaints","plain_english":"There must be a separate route for complaints about recovery.","rbi_paragraph":"Para 411","rbi_char_offset":221416,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p84","layer":"bankpulse"},{"n":43,"claim":"md13140-c63e9178","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Told at disbursal","plain_english":"The borrower must be told about that route when the loan money is paid out.","rbi_paragraph":"Para 411","rbi_char_offset":221492,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p85","layer":"bankpulse"},{"n":44,"claim":"md13140-d2e449a0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Police check on agents","plain_english":"Agent staff must be checked, and that check includes police verification.","rbi_paragraph":"Para 413","rbi_char_offset":222031,"weight":"DO IT","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p86","layer":"bankpulse"},{"n":45,"claim":"md13140-893951a2","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Borrower told who calls","plain_english":"The borrower must be given the recovery agent's details before recovery starts.","rbi_paragraph":"Para 414","rbi_char_offset":222303,"weight":"DO IT","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p87","layer":"bankpulse"},{"n":46,"claim":"md13140-402f7704","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Rate changes look forward","plain_english":"A change in interest rate or charges can only apply from that date onwards.","rbi_paragraph":"Para 337","rbi_char_offset":182024,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p88","layer":"bankpulse"},{"n":47,"claim":"md13140-a69510bc","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Key Facts for term loans","plain_english":"A Key Facts Statement is required for every retail and small business term loan.","rbi_paragraph":"Para 348","rbi_char_offset":185579,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["msme-loan"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p89","layer":"bankpulse"},{"n":48,"claim":"md13140-4e53e1db","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Bound by the stated terms","plain_english":"The lender is bound by the terms in that statement if the borrower agrees in time.","rbi_paragraph":"Para 348(2)","rbi_char_offset":186546,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p90","layer":"bankpulse"},{"n":49,"claim":"md13140-8afd1cd0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Unpaid interest at normal rate","plain_english":"Interest on unpaid interest runs at the contracted rate, not the penal rate.","rbi_paragraph":"Para 351(1)","rbi_char_offset":195027,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p91","layer":"bankpulse"},{"n":50,"claim":"md13140-0ee1fceb","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No extra interest component","plain_english":"No new component may be added to the rate of interest to work around these rules.","rbi_paragraph":"Para 351(2)","rbi_char_offset":197194,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p92","layer":"bankpulse"},{"n":51,"claim":"md13140-5a26f254","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Website link is not enough","plain_english":"Pointing to a schedule on the website does not meet the disclosure duty.","rbi_paragraph":"Para 351(6)","rbi_char_offset":198883,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p93","layer":"bankpulse"},{"n":52,"claim":"md13140-835b84c7","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Lender's own call is free","plain_english":"No charge applies where the lender itself asks for the loan to be repaid early.","rbi_paragraph":"Para 353(7)","rbi_char_offset":201241,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p94","layer":"bankpulse"},{"n":53,"claim":"md13140-f3b374c0","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Other rights stay","plain_english":"That payment does not take away any other compensation the law allows.","rbi_paragraph":"Para 360","rbi_char_offset":204062,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p95","layer":"bankpulse"},{"n":54,"claim":"md13140-ce9f920f","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Gold stays in the branch","plain_english":"Gold and silver may be handled only in branches and only by the lender's own staff.","rbi_paragraph":"Para 372","rbi_char_offset":210155,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p96","layer":"bankpulse"},{"n":55,"claim":"md13140-c309c011","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Vaults, not cupboards","plain_english":"The metal may be stored only in branches with a vault fit for the purpose.","rbi_paragraph":"Para 373","rbi_char_offset":210237,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p97","layer":"bankpulse"},{"n":56,"claim":"md13140-bcc17891","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Other products need consent","plain_english":"Any non-credit product needs full consent, with its fees written in the loan card.","rbi_paragraph":"Para 399","rbi_char_offset":218091,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p98","layer":"bankpulse"},{"n":57,"claim":"md13140-43e9b867","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Microfinance prepayment free","plain_english":"No prepayment charge may be taken on a microfinance loan.","rbi_paragraph":"Para 400","rbi_char_offset":218321,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":["microfinance"],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p99","layer":"bankpulse"},{"n":58,"claim":"md13140-9800c823","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Late charge on overdue only","plain_english":"A delayed payment charge applies to the overdue amount, not the whole loan.","rbi_paragraph":"Para 400","rbi_char_offset":218427,"weight":"BACKGROUND","role":"Branch","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p100","layer":"bankpulse"},{"n":59,"claim":"md13140-17e1093b","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"No harsh recovery","plain_english":"Neither the lender nor its agent may use harsh methods to recover dues.","rbi_paragraph":"Para 410","rbi_char_offset":220770,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p101","layer":"bankpulse"},{"n":60,"claim":"md13140-82ce9d72","page_group":"Chapter VIII. Responsible Lending Conduct","stored_section":"WHAT CHANGES","heading":"Checks before hiring agents","plain_english":"A due diligence process is required before engaging any recovery agent.","rbi_paragraph":"Para 413","rbi_char_offset":221805,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p102","layer":"bankpulse"},{"n":1,"claim":"md13140-cea16ac6","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Older rules cancelled","plain_english":"This document cancels the earlier conduct rules for these institutions.","rbi_paragraph":"Para 463","rbi_char_offset":246169,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p103","layer":"bankpulse"},{"n":2,"claim":"md13140-98cf8370","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Old actions preserved","plain_english":"Anything already done under the old rules stays governed by those old rules.","rbi_paragraph":"Para 464","rbi_char_offset":246427,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p104","layer":"bankpulse"},{"n":3,"claim":"md13140-c39bbd9f","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"WHAT IT REPLACES","heading":"Approvals carried over","plain_english":"Approvals given under the cancelled rules are now treated as given under these rules.","rbi_paragraph":"Para 464","rbi_char_offset":246619,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p105","layer":"bankpulse"},{"n":4,"claim":"md13140-c8c5d065","page_group":"Chapter X. Repeal and Other Provisions","stored_section":"IMPACT","heading":"Other laws still apply","plain_english":"These Directions add to other laws. They do not replace any of them.","rbi_paragraph":"Para 465","rbi_char_offset":247504,"weight":"BACKGROUND","role":"All staff","team":null,"products_covered":[],"products_excluded":[],"bankpulse_example":null,"anchor":"https://bankpulse.ai/rule/md13140#p106","layer":"bankpulse"}],"actions":[],"amendments":[{"id":"nt13173","title":"Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Amendment Directions, 2025","date":"Dec 04, 2025","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13173&Mode=0","order":1,"layer":"rbi_source"},{"id":"nt13410","title":"Reserve Bank of India (Commercial Banks – Responsible Business Conduct) Amendment Directions, 2026","date":"Apr 29, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13410&Mode=0","order":2,"layer":"rbi_source"},{"id":"nt13485","title":"Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Second Amendment Directions, 2026","date":"Jun 15, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13485&Mode=0","order":3,"layer":"rbi_source"},{"id":"nt13543","title":"Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Third Amendment Directions, 2026","date":"Jun 24, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13543&Mode=0","order":4,"layer":"rbi_source"},{"id":"nt13665","title":"Reserve Bank of India (Commercial Banks - Responsible Business Conduct) Fourth Amendment Directions, 2026","date":"Aug 06, 2026","rbi_url":"https://rbi.org.in/Scripts/NotificationUser.aspx?Id=13665&Mode=0","order":5,"layer":"rbi_source"}],"layers":{"rbi_source":"Facts taken from RBI's own document.","bankpulse":"BankPulse's plain-English summary of RBI's document.","bankpulse_inference":"BankPulse's own inference, not stated by RBI."},"rbi_wording_not_included":"By design. BankPulse never republishes RBI's exact sentences. Use rbi_paragraph with rbi_source.url to read RBI's own words.","terms":"BankPulse's plain-English summaries are BankPulse's own work. The underlying regulation is the Reserve Bank of India's. Always check the RBI document named in rbi_source before acting."}