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RBI eases forex rules for BPO call centre equipment imports

Live · in forceNo withdrawal recorded as of 22 Jun 2026. Reviewed by Vikram Jain; always verify against the official RBI source below.
Issued by RBI: 25 May 2007  ·  Decoded by BankPulse: 21 Jun 2026, 04:05 IST
⏱ ~1 min read
📄 Official RBI source ↗
Quick answerRBI now allows AD Category-I banks to approve remittances for BPO companies importing and installing equipment overseas for International Call Centres, without physical import into India, subject to conditions.

What changed

Previously, BPO companies needed specific RBI permission for remittances when equipment was installed overseas without physical import into India, as they couldn't produce a Bill of Entry. Now, AD Category-I banks can directly allow such remittances based on their commercial judgment and the transaction's bonafides.

What it means for you

This simplifies forex compliance for BPOs setting up International Call Centres abroad, reducing their need for direct RBI approvals. Banks gain more flexibility and responsibility in approving these remittances, but must ensure strict adherence to conditions like government approvals and obtaining a CEO/auditor certificate as import evidence.

What you must do

Who it affects

AD Category-I banks, BPO companies in India setting up International Call Centres, Overseas equipment suppliers

What if the BPO company doesn't have the required government approval?

The circular mandates that the BPO must have obtained necessary approval from the Ministry of Communications and Information Technology and other authorities. Without it, the remittance cannot be allowed.

How do we document the import if equipment is installed overseas?

Instead of a Bill of Entry, you must obtain a certificate from the CEO or auditor of the importer company confirming that the goods were imported and installed at the overseas site.

Track this rule
⏳ How this rule evolved — History Map →Full RBI rulebook crosswalk →
AI-drafted · 3-model AI consensus fact-check · under the editorial review of Vikram Jain · decoded & published by BankPulse · 21 Jun 2026, 04:05 IST
Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=3555&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by Vikram Jain. Independent platform, not affiliated with the Reserve Bank of India; never reproduces RBI text verbatim.