What changed
RBI rationalized existing display instructions into a single Comprehensive Notice Board format, grouping information into four categories. The board may be at least 2x2 ft, comfortable for viewing from 3-5 meters, and updated periodically with a date stamp. Recent changes must be highlighted, and detailed info should be available in booklets or replaceable-page folders.
What it means for you
Banks must standardize branch displays, reducing clutter while ensuring customers see key service charges, interest rates, and grievance mechanisms. This enhances transparency and customer trust, but requires branches to maintain and update boards regularly. Non-compliance could lead to inspection findings.
What you must do
- Install a 2x2 ft Comprehensive Notice Board in every branch following the RBI Annexure format (minimum size advisory).
- Update the board periodically and display the last update date prominently.
- Highlight recent changes (e.g., 'We offer SSI loans (changed on ……….)').
- Keep detailed booklets/brochures in replaceable-page folders at the customer lobby or 'May I Help You' counter (advisory).
- Consider bilingual display in Hindi-speaking states and trilingual in others (advisory).
Who it affects
All Scheduled Commercial Banks (excluding RRBs), Branch managers and customer service teams, Compliance and operations departments
What is the minimum size of the notice board?
The board may be at least 2 feet by 2 feet to allow comfortable viewing from 3 to 5 meters.