What changed
RBI has consolidated multiple existing display instructions into a single Comprehensive Notice Board format for UCBs, with a minimum size of 2x2 feet for easy viewing from 3-5 meters. Banks must now update the board periodically, indicate the update date, highlight recent changes, and provide bilingual/trilingual displays as per regional language norms. Detailed information must be available in booklets or replaceable-page folders kept in the customer lobby.
What it means for you
UCBs must redesign their branch notice boards to follow the standardized format, ensuring all mandatory information is displayed in a simple, readable manner. This reduces clutter and space issues while enhancing customer trust and regulatory compliance. Banks need to invest in periodic updates and language compliance, which may require additional staff training and operational adjustments.
What you must do
- Implement the Comprehensive Notice Board (minimum 2x2 feet) in all branches as per the RBI-specified format, grouping information into the four categories.
- Ensure the board is updated periodically, with the last update date clearly displayed, and highlight any recent changes (e.g., 'We offer SSI loans/products (changed on ……….)').
- Display branch name, working days, hours, and weekly off-days outside the branch premises.
- Prepare booklets/brochures with detailed information for items listed on the notice board, kept in a replaceable-page folder in the customer lobby or at the 'May I Help You' counter.
- Adhere to language requirements: bilingual in Hindi-speaking states, trilingual in others, and maintain simple, readable design.
Who it affects
All Primary (Urban) Co-operative Banks (UCBs), Branch managers and customer service teams, Compliance and operations departments of UCBs
What is the minimum size of the Comprehensive Notice Board?
The board must be at least 2 feet by 2 feet to ensure comfortable viewing from a distance of 3 to 5 meters.
Do we need to display all information on the board itself?
No, only key indicators or important aspects need to be on the board. Detailed information should be available in booklets or a replaceable-page folder kept in the customer lobby.
How often should the notice board be updated?
The board must be updated periodically, and the date of the last update should be clearly indicated on the board.