What changed
RBI extended earlier instructions (June 2007) on embossing locker keys with identification codes. It now allows banks to emboss keys of already-hired lockers when customers come to operate them, instead of requiring immediate compliance. New lockers must still have codes embossed at installation.
What it means for you
UCBs can phase in compliance for existing lockers, reducing operational disruption. Banks must set up embossing machinery with vendor help and contact customers to schedule embossing. This enhances traceability of locker keys for law enforcement without burdening customers.
What you must do
- Arrange embossing machinery at branches with locker cabinet vendor support.
- Contact all existing locker hirers via phone or post to inform them about key embossing.
- Emboss identification code on keys only in the presence of the locker hirer during their visit.
- Ensure new locker keys are embossed with the code before installation.
Who it affects
All Primary (Urban) Co-operative Banks, Branch operations teams handling safe deposit lockers, Locker hirers of UCBs
What is the identification code that must be embossed on locker keys?
The code should identify the bank and branch, as per the earlier circular. RBI does not specify a format in this circular, so banks should use their existing branch code or a unique identifier.
Can we emboss keys of existing lockers immediately?
No, RBI suggests doing it when the customer visits to operate the locker. You can also contact them telephonically or by post to arrange a visit. Do not emboss without the hirer present.
What if a customer refuses to have their key embossed?
RBI does not address refusal. Banks should encourage compliance by explaining the security and legal benefits. If issues arise, consult your regional office.