What changed
RBI issued a revised master circular dated July 1, 2009, replacing the previous one from July 1, 2008. The update incorporates instructions issued up to June 30, 2009, and is available on the RBI website.
What it means for you
Public sector banks must continue to implement Hindi progressively across all operations, including bilingual software, customer service, and official documents. The circular reinforces existing requirements without introducing new mandates, ensuring consistency in language policy compliance.
What you must do
- Review and update internal policies to align with the latest master circular on Hindi usage.
- Ensure all official correspondence, signage, and stationery are bilingual as per the circular.
- Verify that core banking solutions and software support bilingual functionality.
- Submit quarterly progress reports and other required reports to RBI on time.
- Conduct Hindi workshops and training programs for staff as outlined in the circular.
Who it affects
All public sector banks in India, Hindi departments and cells within banks, Bank staff handling customer service and documentation, IT teams managing bilingual software and systems
Does this circular introduce any new requirements for banks?
No, this circular updates and consolidates existing instructions issued up to June 30, 2009. Banks should continue following the same compliance framework as before.
What are the key areas of Hindi usage covered in this circular?
The circular covers multiple areas including correspondence, cheque acceptance, bilingual software, customer service, training, and reporting. It emphasizes progressive use of Hindi in all official bank functions.
Who monitors compliance with Hindi usage in public sector banks?
The Department of Banking Operations and Development (DBOD) at RBI's Central Office monitors progress. Banks must also submit reports to their Board of Directors and participate in Official Language Implementation Committees.