HomeCirculars › RBI/2010-11/288

RBI Tightens KYC/AML Rules for MTSS Cross-Border Remittances

Current · Source: Reserve Bank of India · RBI/2010-11/288 · issued 25 Nov 2010 · ~2 min read
Quick answerRBI mandates full-scale customer due diligence for suspicious MTSS remittances, requires STR filing when identity cannot be verified, and extends enhanced monitoring to PEPs as beneficial owners. Principal Officers must oversee compliance.
The rule, in the simplest words
How it plays out — a real example

A KYC & compliance officer in Indore receives a ₹50,000 remittance from abroad for a customer who seems ordinary. But the officer notices the sender's name matches a known criminal list. Following the new rule, she does a full customer check (asks for ID and proof of income) and, when the customer can't provide valid documents, she refuses the payment and files a Suspicious Transaction Report with FIU-IND, keeping the bank safe from money laundering risks.

What changed

RBI clarified that Indian Agents under MTSS must conduct full CDD whenever money laundering or terrorist financing is suspected, even if the customer appears low risk. If identity verification fails, agents must file a Suspicious Transaction Report with FIU-IND. PEP-related rules now explicitly cover transactions where a PEP is the ultimate beneficial owner, and enhanced monitoring applies to PEPs, their family, and close associates.

What it means for you

Banks acting as Indian Agents must tighten their AML/KYC processes for cross-border inward remittances, especially for suspicious cases. The requirement to file STRs when identity cannot be verified adds a clear compliance obligation. Enhanced due diligence for PEPs as beneficial owners increases operational burden but strengthens India's anti-money laundering framework.

What you must do

Who it affects

Authorised Persons (Indian Agents) under MTSS, Sub-agents of Indian Agents under MTSS, Compliance and AML teams in banks handling cross-border remittances, Principal Officers responsible for KYC/AML compliance

❓ Common questions

When must we file a Suspicious Transaction Report under this circular?

You must file an STR with FIU-IND whenever you cannot verify the customer's identity or obtain required documents, and you believe you no longer know the true identity of the customer.

Does the PEP requirement apply only to the account holder?

No. It also applies when a PEP is the ultimate beneficial owner of the transaction, and to family members or close relatives of PEPs. Enhanced monitoring is required for all such cases.

Are sub-agents covered by these guidelines?

Yes. These guidelines apply mutatis mutandis to all sub-agents, and the Indian Agent is solely responsible for ensuring sub-agent compliance.

📜 Read the original circular — full text as issued by RBI
RBI/2010-11/288 A.P. (DIR Series) Circular No.19 A.P. (FL Series) Circular No. 02 November 25, 2010 All Authorised Persons, who are Indian Agents under the Money Transfer Service Scheme. Madam/ Sir, Know Your Customer (KYC) norms/ Anti-Money Laundering (AML) standards/ Combating the Financing of Terrorism (CFT)/ Obligation of Authorised Persons under Prevention of Money Laundering Act, (PMLA), 2002, as amended by Prevention of Money Laundering (Amendment) Act, 2009- Cross Border Inward Remittance under Money Transfer Service Scheme Attention of all the Authorised Persons, who are Indian Agents [APs (Indian Agents)] under the Money Transfer Service Scheme (MTSS) is invited to the A.P. (DIR Series) Circular No. 18 [ A.P. (FL/ RL Series) Circular No. 05] dated November 27, 2009 on Know Your Customer (KYC) norms/ Anti-Money Laundering (AML) standards/ Combating the Financing of Terrorism (CFT)/ Obligation of Authorised Persons under Prevention of Money Laundering Act, (PMLA), 2002, as amended by the Prevention of Money Laundering (Amendment) Act, 2009 in respect of cross border inward remittances under the Money Transfer Service Scheme (MTSS). Suspicion of money laundering/terrorist financing 2.   With a view to preventing the system of cross border inward money transfer into India from all over the world under the MTSS from being used, intentionally or unintentionally, by criminal elements for money laundering or terrorist financing activities, it is clarified that whenever there is suspicion of money laundering or terrorist financing or when other factors give rise to a belief that the customer does not, in fact, pose a low risk, APs (Indian Agents) should carry out full scale customer due diligence (CDD) before making payment of any remittance. Filing of STR 3.   In terms of the instructions contained in Para 5.3 (iv) of the circular dated November 27, 2009 referred to above, AP (Indian Agent) should not make payment of any remittance where it is unable to verify the identity and/ or obtain required documents. It is clarified that in the circumstances when an AP (Indian Agent) believes that it would no longer be satisfied that it knows the true identity of the customer, the AP (Indian Agent) should also file an STR with FIU-IND. Politically Exposed Persons (PEPs) 4.   In terms of the instructions contained in Para 5.5 of the circular dated November 27, 2009 referred to above, the decision to undertake a transaction with a PEP should be taken at a senior level which should be clearly spelt out in the Customer Acceptance Policy. APs (Indian Agents) should also subject such transactions to enhanced monitoring on an ongoing basis. The above norms may also be applied to customers who become PEPs subsequent to establishment of the business relationship. It is clarified that the instructions contained in paragraph 5.5 of the circular are also applicable to transactions where a PEP is the ultimate beneficial owner. Further, in regard to transactions in case of PEPs, it is reiterated that APs (Indian Agents) should have appropriate ongoing risk management procedures for identifying and applying enhanced CDD to PEPs, customers who are family members or close relatives of PEPs and transactions of which a PEP is the ultimate beneficial owner. Principal Officer 5.   With reference to the Para 5.11 of the circular dated November 27, 2009 referred to above, regarding appointment and responsibility of the Principal Officer, it is clarified that the role and responsibilities of the Principal Officer should include overseeing and ensuring overall compliance with regulatory guidelines on KYC/ AML/ CFT issued from time to time and obligations under the Prevention of Money Laundering Act, 2002, as amended by Prevention of Money Laundering (Amendment) Act, 2009, rules and regulations made there under, as amended from time to time. 6. These guidelines would also be applicable mutatis mutandis to all Sub-agents of the Indian Agents under MTSS and it will be the sole responsibility of the APs (Indian Agents) to ensure that their Sub-agents also adhere to these guidelines. 7.   Authorised Persons (Indian Agents) should bring the contents of this circular to the notice of their constituents concerned. 8. The directions contained in this circular have been issued under Section 10(4) and Section 11(1) of the Foreign Exchange Management Act, 1999 (42 of 1999) and also under the Prevention of Money Laundering Act, (PMLA), 2002 as amended by Prevention of Money Laundering (Amendment) Act, 2009 and Prevention of Money-Laundering (Maintenance of Records of the Nature and Value of Transactions, the Procedure and Manner of Maintaining and Time for Furnishing Information and Verification and Maintenance of Records of the Identity of the Clients of the Banking Companies, Financial Institutions and Intermediaries) Rules, 2005, as amended from time to time. Non-compliance with the guidelines would attract penal provisions of the Acts concerned or Rules made there under. Yours faithfully, (Salim Gangadharan) Chief General Manager-in-Charge
Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2010-11/288 · issued 25 Nov 2010. The plain-English explanation above is BankPulse’s own independent summary.
🧰 Tools — save, print, templates & related
Who does what — compliance checklist
🏦 Branch Manager
  • Extend enhanced monitoring to all PEPs, including those who become PEPs after account opening, and their family members or close associates.
💻 IT / Systems
  • Ensure your systems flag transactions where identity verification fails and trigger automatic STR filing with FIU-IND.
📜 Compliance
  • Update your KYC/AML policies to mandate full CDD for any suspicious MTSS remittance, regardless of perceived risk level.
  • Review your Customer Acceptance Policy to require senior-level approval for PEP transactions, including those where PEP is beneficial owner.
  • Confirm that your Principal Officer's role explicitly covers oversight of all KYC/AML/CFT compliance and PMLA obligations.
Grouped from the action items above — a single circular may involve more than one team.
Worked example & action-note template

Example: if you are a Compliance officer at a bank this circular applies to (Authorised Persons (Indian Agents) under MTSS, Sub-agents of Indian Agents under MTSS, Compliance and AML teams in banks handling cross-border remittances, Principal Officers responsible for KYC/AML compliance), your first concrete step on “RBI Tightens KYC/AML Rules for MTSS Cross-Border Remittances” is: “Update your KYC/AML policies to mandate full CDD for any suspicious MTSS remittance, regardless of perceived risk level.” (RBI issued this 25 Nov 2010).

  1. Circular: RBI/2010-11/288 -- RBI Tightens KYC/AML Rules for MTSS Cross-Border Remittances
  2. Issued: 25 Nov 2010
  3. Action required: Update your KYC/AML policies to mandate full CDD for any suspicious MTSS remittance, regardless of perceived risk level.
  4. Action required: Ensure your systems flag transactions where identity verification fails and trigger automatic STR filing with FIU-IND.
  5. Action required: Extend enhanced monitoring to all PEPs, including those who become PEPs after account opening, and their family members or close associates.
  6. Action required: Review your Customer Acceptance Policy to require senior-level approval for PEP transactions, including those where PEP is beneficial owner.
  7. Action required: Confirm that your Principal Officer's role explicitly covers oversight of all KYC/AML/CFT compliance and PMLA obligations.
  8. Owner: ____________ Target date: ____________
  9. Board/committee approval needed? Y / N
  10. Evidence filed in compliance register on: ____________
Built only from this circular’s own published fields — not legal advice; always confirm against the official RBI source.

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Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=6114&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.
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