Current · Source: Reserve Bank of India · RBI/2010-11/331 · issued 24 Dec 2010 · ~2 min read
Quick answerRBI mandates RRBs to share current and historical data with new credit information companies (Experian, Equifax, High Mark) and include Director Identification Number (DIN) in submissions to avoid wrongful credit denials. Also, update Experian's new Mumbai address.
The rule, in the simplest words
RRBs must give current and old data to all four credit information companies (CIBIL, Experian, Equifax, High Mark) they have joined.
Include the Director Identification Number (DIN) for every director in the data you send, so banks don't wrongly deny loans to people with similar names.
Update Experian's mailing address to: 201, Platina, 2nd Floor, C-59, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400 051.
Send data every month or as agreed with each credit information company, and make sure it is correct and complete.
How it plays out — a real example
A credit & lending officer in Indore, Priya, is updating her RRB's monthly data for Experian. She adds the Director Identification Number (DIN) for each director in the file, so when a borrower named Rajesh Sharma applies for a loan, the system won't confuse him with a defaulting director of the same name. She also checks that Experian's new Mumbai address is on the envelope before mailing the report.
What changed
RBI has added three new credit information companies (Experian, Equifax, High Mark) alongside CIBIL, requiring RRBs to furnish both current and historical data. Additionally, Director Identification Number (DIN) must now be included in data fields to prevent misidentification of directors. Experian's corporate office address has been updated.
What it means for you
RRBs must now share data with multiple CICs, increasing compliance workload but improving credit bureau coverage. Including DIN reduces risk of wrongly denying credit due to similar director names. Updating Experian's address ensures correct correspondence. Non-compliance could lead to regulatory action.
What you must do
Provide current and historical credit data to all CICs (CIBIL, Experian, Equifax, High Mark) you are a member of.
Update your data submission format to include Director Identification Number (DIN) for all director records.
Update records with Experian's new address: 201, Platina, 2nd Floor, C-59, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400 051.
Ensure data is updated monthly or as agreed with each CIC, and is accurate and complete.
Who it affects
All Regional Rural Banks (RRBs), Credit information companies (CIBIL, Experian, Equifax, High Mark), RRB borrowers and directors
❓ Common questions
Why do we need to include DIN in data submissions?
To avoid wrongful denial of credit due to similar director names. DIN ensures correct identification of directors, making credit information accurate and complete.
What historical data must we provide to new CICs?
Historical data to help new CICs validate their software and build a robust database. The circular does not specify a time period, so provide as much as reasonably available.
How often must we update credit data?
At least monthly, or at shorter intervals as mutually agreed with the credit information company.
📜 Read the original circular — full text as issued by RBI
RBI/2010-11/331
RPCD.CO RRB.BC.No. 41 /03.05.33/2010-11
December 24, 2010
The Chairmen
All Regional Rural Banks (RRBs)
Dear Sir,
Submission of Data to Credit Information Companies -
Format of Data to be submitted by Credit Institutions
Please refer to our circular RPCD.CO.RRB.No.32/03.05.33/09-10 dated October 20, 2009 on the captioned subject.
2. As you are aware, apart from Credit Information Bureau of India Ltd., (existing credit information company in operation since 2001), the Reserve Bank has issued 'Certificate of Registration' (CoR) to (i) Experian Credit Information Company of India Private Ltd. and (ii) Equifax Credit Information Services Private Ltd. and (iii) High Mark Credit Information Services Private Ltd. to commence the business of credit information as advised vide our circulars RPCD.CO.RRB.BC. No.62/03.05.33/2009-10 dated March 23, 2010 and RPCD.CO.RRB. BC.No.70/03.05.33/2009-10 dated April 19, 2010 and RPCD.CO.RRB. BC.No.36 /03.05.33 /2010-11 dated December 08, 2010 respectively.
3. In this regard, in terms of sub-sections (1) and (2) of Section 17 of the Credit Information Companies (Regulation) Act, 2005, a credit information company may require its members to furnish credit information as it may deem necessary in accordance with the provisions of the Act and every such credit institution has to provide the required information to that credit information company. Further, in terms of Regulation 10 (a) (ii) of the Credit Information Companies Regulations, 2006, every credit institution shall :
(a) keep the credit information maintained by it, updated regularly on a monthly basis or at such shorter intervals as may be mutually agreed upon between the credit institution and the credit information company; and
(b) take all such steps which may be necessary to ensure that the credit information furnished by it, is update, accurate and complete.
4. It is therefore, advised that RRBs which have become members of the above credit information company / companies may provide them the current data in the existing format. Such RRBs may also provide historical data in order to enable the new credit information companies to validate their software and develop a robust database.
5. It is observed that many a time, names of Directors of various firms/companies are similar. It is, therefore, necessary to ensure that Directors are correctly identified and in no case, names appearing to be similar to the names of Directors appearing in the list of defaulting borrowers are wrongfully denied credit facilities on such grounds. To avoid such situations, it has been decided that the Director Identification Number (DIN) may be included as one of the fields in the data format submitted by RRBs to credit information companies. Such provision of DIN will further ensure that the data relating to credit information is accurate and complete.
6. Your attention is also invited to our circular RPCD.CO.RRB. BC.No.62 /03.05.33 /2010-11 dated March 23, 2010 . We advise that Experian Credit Information Company of India Private Ltd. has since informed us that their corporate office address has been changed as follows:
Experian Credit Information Company of India Private Ltd.
201, Platina, 2nd Floor, C-59, G Block
Bandra Kurla Complex
Bandra (E)
Mumbai 400 051
Telephone No.: Board: 022 6117 6700
Fax: 022 6117 6792
Please update the same in your records.
7. Please acknowledge receipt to our Regional Office concerned.
Yours faithfully
(B.P.Vijayendra)
Chief General Manager
Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2010-11/331 · issued 24 Dec 2010. The plain-English explanation above is BankPulse’s own independent summary.
Update records with Experian's new address: 201, Platina, 2nd Floor, C-59, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400 051.
📜 Compliance
Provide current and historical credit data to all CICs (CIBIL, Experian, Equifax, High Mark) you are a member of.
Update your data submission format to include Director Identification Number (DIN) for all director records.
Ensure data is updated monthly or as agreed with each CIC, and is accurate and complete.
Grouped from the action items above — a single circular may involve more than one team.
Worked example & action-note template
Example: if you are a Compliance officer at a bank this circular applies to (All Regional Rural Banks (RRBs), Credit information companies (CIBIL, Experian, Equifax, High Mark), RRB borrowers and directors), your first concrete step on “RRBs: New CICs, DIN in Data, and Updated Address” is: “Provide current and historical credit data to all CICs (CIBIL, Experian, Equifax, High Mark) you are a member of.” (RBI issued this 24 Dec 2010).
Circular: RBI/2010-11/331 -- RRBs: New CICs, DIN in Data, and Updated Address
Issued: 24 Dec 2010
Action required: Provide current and historical credit data to all CICs (CIBIL, Experian, Equifax, High Mark) you are a member of.
Action required: Update your data submission format to include Director Identification Number (DIN) for all director records.
Action required: Update records with Experian's new address: 201, Platina, 2nd Floor, C-59, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400 051.
Action required: Ensure data is updated monthly or as agreed with each CIC, and is accurate and complete.
Owner: ____________ Target date: ____________
Board/committee approval needed? Y / N
Evidence filed in compliance register on: ____________
Built only from this circular’s own published fields — not legal advice; always confirm against the official RBI source.
💬 Banker Discussion
Discuss this circular with fellow bankers — reply, upvote what helps, report what doesn’t belong. Be professional; no client data. Views are the commenter’s own, not BankPulse’s.
BankPulse Compliance Evidence Pack — generated 03 Aug 2026 · status cross-checked against RBI’s official withdrawal register (refreshed weekly). Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=6168&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.
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