RBI mandates immediate refund of unused travel card balances
Current · Source: Reserve Bank of India · RBI/2011-12/482 · issued 02 Apr 2012 · ~2 min read
Quick answerRBI now requires issuers of foreign currency prepaid cards to refund unutilized balances immediately upon request, replacing the earlier 10-day wait. Only small holds for pipeline transactions (up to USD 100) and unsettled acquirer amounts are permitted.
The rule, in the simplest words
If you have a travel card (a special card for foreign money), the bank must give back any leftover money right away when you ask, not wait 10 days.
The bank can only keep a tiny bit of money (up to 100 US dollars) for payments that are still happening, and money for fees or taxes.
This rule makes travel cards work just like cash or traveler's cheques (paper money you can use abroad).
How it plays out — a real example
A forex & trade-finance officer in Indore named Priya helps a customer who just returned from Dubai with a travel card. The customer asks for the leftover $200 back. Priya immediately refunds $100, keeps $100 for a pending hotel charge, and explains the rest will come after the hotel settles. She smiles, knowing the old 10-day wait is gone.
What changed
Earlier, issuers could refund unutilized foreign exchange on travel cards only after 10 days from the last transaction. Now, RBI directs immediate redemption upon request, with limited exceptions for authorized but unsettled amounts and a small buffer of up to USD 100 for pipeline transactions.
What it means for you
Banks and authorized persons must update their refund processes to eliminate the 10-day waiting period for unused travel card balances. This aligns card usage with cash/travellers cheques, improving customer experience. However, issuers can still hold amounts for pending acquirer settlements and charge transaction fees/service tax in rupees.
What you must do
Update internal systems and user guides to allow immediate refund of unutilized travel card balances upon customer request.
Retain only authorized but unsettled acquirer amounts and a maximum of USD 100 for pipeline transactions until settlement.
Communicate the revised refund policy to all branches and customer-facing staff.
Ensure compliance with FEMA current account transaction limits and other unchanged instructions from the June 2005 circular.
Who it affects
All authorized persons issuing foreign currency prepaid cards, Resident Indians traveling abroad using international debit/store value/charge/smart cards, Banks and forex dealers handling travel card refunds
❓ Common questions
Can we still charge a fee for refunding the unused balance?
Yes, transaction fees and service tax payable in India in rupees can be deducted from the refund amount, as per the circular.
What if there are pending transactions that haven't settled yet?
You can hold the amount for authorized but unsettled acquirer transactions until the settlement cycle completes, plus up to USD 100 for pipeline transactions.
Does this circular change the types of transactions allowed on these cards?
No. The underlying limit on permissible current account transactions under FEMA rules remains unchanged.
📜 Read the original circular — full text as issued by RBI
RBI/2011-12/482
A. P. (DIR Series) Circular No.102
April 02, 2012
To
All Authorised Persons in Foreign Exchange
Madam/ Sir,
Use of International Debit Cards/Store Value Cards/Charge Cards/Smart
Cards by Resident Indians while on a visit outside India
Attention of all Authorised Persons, who are authorised to issue foreign currency pre-paid cards to resident Indians visiting outside India, is invited to Para B(5) of the A. P. (DIR Series) Circular No. 46 dated June 14, 2005 , in terms of which the use of such cards is limited to permissible current account transactions and subject to the prescribed limits under the Foreign Exchange Management (Current Account Transactions) Rules, 2000, as amended from time to time.
2. As per the practice followed by issuers, resident Indians who purchase their travel cards, are permitted refund of the unutilised foreign exchange balance only after 10 days from the date of last transaction and accordingly, this condition is stated in the "user guide". Since these cards are expected to act as substitutes for cash/Travellers Cheques, the facilities available to the user will have to be similar.
3. Accordingly, all such Authorised Persons shall redeem the unutilized balance outstanding in the cards immediately upon request by the resident Indians to whom the cards are issued subject to retention of:-.
The amounts that are authorised and remain unclaimed/ not settled by the acquirers as of the date of redemption till the completion of the respective settlement cycle;
A small balance not exceeding US$ 100, for meeting any pipeline transactions till the completion of the respective settlement cycle; and
Transaction fees/service tax payable in India in Rupees.
For the amounts that are authorised but unclaimed/ not settled by the acquirer, the issuer of such cards can hold such amounts until such transactions are processed/ settled by the acquirers within the prescribed settlement timeframe.
4. All the other instructions contained in the above circular dated June 14, 2005, as amended from time to time, shall remain unchanged.
5. Authorised Persons may bring the contents of this circular to the notice of their constituents and customers concerned.
6. The directions contained in this circular have been issued under Sections 10(4) and 11(1) of the Foreign Exchange Management Act, 1999 (42 of 1999) and are without prejudice to permissions / approvals, if any, required under any other law.
Yours faithfully,
(Rudra Narayan Kar)
Chief General Manager
Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2011-12/482 · issued 02 Apr 2012. The plain-English explanation above is BankPulse’s own independent summary.
Communicate the revised refund policy to all branches and customer-facing staff.
⚙️ Operations
Retain only authorized but unsettled acquirer amounts and a maximum of USD 100 for pipeline transactions until settlement.
💻 IT / Systems
Update internal systems and user guides to allow immediate refund of unutilized travel card balances upon customer request.
📜 Compliance
Ensure compliance with FEMA current account transaction limits and other unchanged instructions from the June 2005 circular.
Grouped from the action items above — a single circular may involve more than one team.
Worked example & action-note template
Example: if you are an IT/Systems lead at a bank this circular applies to (All authorized persons issuing foreign currency prepaid cards, Resident Indians traveling abroad using international debit/store value/charge/smart cards, Banks and forex dealers handling travel card refunds), your first concrete step on “RBI mandates immediate refund of unused travel card balances” is: “Update internal systems and user guides to allow immediate refund of unutilized travel card balances upon customer request.” (RBI issued this 02 Apr 2012).
Action required: Update internal systems and user guides to allow immediate refund of unutilized travel card balances upon customer request.
Action required: Retain only authorized but unsettled acquirer amounts and a maximum of USD 100 for pipeline transactions until settlement.
Action required: Communicate the revised refund policy to all branches and customer-facing staff.
Action required: Ensure compliance with FEMA current account transaction limits and other unchanged instructions from the June 2005 circular.
Owner: ____________ Target date: ____________
Board/committee approval needed? Y / N
Evidence filed in compliance register on: ____________
Built only from this circular’s own published fields — not legal advice; always confirm against the official RBI source.
💬 Banker Discussion
Discuss this circular with fellow bankers — reply, upvote what helps, report what doesn’t belong. Be professional; no client data. Views are the commenter’s own, not BankPulse’s.
BankPulse Compliance Evidence Pack — generated 03 Aug 2026 · status cross-checked against RBI’s official withdrawal register (refreshed weekly). Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=7106&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.
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