UCBs: Simplify Deceased Depositor Claims – Put Forms Online
No longer current — withdrawn, no replacement on file yet
Source: Reserve Bank of India · RBI/2013-14/229 · issued 05 Sep 2013 · ~1 min read
Quick answerRBI advises all Primary Urban Co-operative Banks that have a website to place claim forms for deceased depositor settlements prominently on their websites, enabling claimants to download them without visiting a branch.
What changed
RBI has now advised UCBs with websites to host claim forms for deceased depositor settlements online, making them easily accessible for download. This builds on earlier circulars that simplified the claims procedure and required banks to provide forms to anyone approaching a branch.
What it means for you
For UCBs, this reduces branch footfall and paperwork for a sensitive process, speeding up claim settlements. It also improves customer experience for grieving families, aligning with RBI's push for digital access and transparency.
Historical instruction — do not use for current compliance. This is what was required at the time; it no longer reflects current RBI requirements. If no replacement rule is linked above, that only means none is recorded on our register yet — it does not prove no later applicable rule exists. Confirm on the official RBI source below.
What banks were required to do at the time
If your bank has a website, ensure claim forms for deceased depositor accounts are uploaded prominently on it.
Verify that the forms are easily downloadable and accessible without requiring login or branch visit.
Train branch staff to direct claimants to the online forms and assist with any queries.
Update your website's claims section to reflect the latest RBI-prescribed simplified procedure.
Who it affects
All Primary (Urban) Co-operative Banks, Claimants of deceased depositors, Branch operations teams handling claims
❓ Common questions
Regulatory timeline
Decoded by BankPulse2026-06-18 13:06 IST
Status change: withdrawn03 Aug 2026, 04:00 IST
Built from our lineage records — each fact carries its provenance; missing history simply is not shown (never guessed).
Do all UCBs need to put claim forms online?
Only UCBs that have a website are required to place the forms prominently on their site. Banks without websites must still provide forms to anyone approaching a branch.
What if a claimant cannot access the online form?
Branches must still provide physical claim forms to any person approaching for settlement of a deceased depositor's account, as per earlier RBI instructions.
📜 Read the original circular — full text as issued by RBI
RBI/2013-14/229
UBD.BPD.(PCB)CIR No. 10/13.01.000/2013-14
September 5, 2013
The Chief Executive Officers of
All Primary (Urban) Co-operative Banks
Madam/Dear Sir,
Settlement of Claims of Deceased Depositor - Simplification
of Procedure – Placing of claim forms on bank’s website
Please refer to our circular UBD.BPD.(PCB).Cir.No.32/13.01.000/2012-13 dated January 21, 2013 advising all Urban Co-operative Banks (UCBs) to instruct their branches to follow simplified procedure for settlement of claims of deceased depositors as specified in our circular UBD.BPD.Cir.No.4/13.01.00/2005-06 dated July 14, 2005 .
2. Further, with a view to facilitating timely settlement of claims on the death of a depositor, banks are advised to provide claim forms for settlement of claims of the deceased’s account(s), to any person/s who is/are approaching the bank / branches for this. UCBs having website may also place the claim forms on their website prominently so that claimants of the deceased depositor can access and download the forms without their having to visit the concerned bank/branch for obtaining such forms for filing claim with the bank.
Yours faithfully,
(A.K.Bera)
Principal Chief General Manager
Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2013-14/229 · issued 05 Sep 2013. The plain-English explanation above is BankPulse’s own independent summary.
Discuss this circular with fellow bankers — reply, upvote what helps, report what doesn’t belong. Be professional; no client data. Views are the commenter’s own, not BankPulse’s.
BankPulse Compliance Evidence Pack — generated 03 Aug 2026 · status cross-checked against RBI’s official withdrawal register (refreshed weekly). Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=8378&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.
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