UCBs can now tie up with NSDL or other IT dept authorized agencies for PAN services
No longer current — withdrawn, no replacement on file yet
Source: Reserve Bank of India · RBI/2013-14/593 · issued 16 May 2014 · ~2 min read
Quick answerRBI expands PAN Service Agent options for financially sound UCBs: they can now partner with NSDL e-Governance Infrastructure Ltd or any Income Tax Department-authorized agency, in addition to the earlier UTI Infrastructure tie-up, with prior RBI approval.
What changed
Earlier, only UTI Infrastructure and Technology Services Ltd was allowed as a tie-up partner for UCBs acting as PAN Service Agents. Now, NSDL e-Governance Infrastructure Limited or any other agency authorized by the Income Tax Department can also be used. All other conditions from the November 14, 2013 circular remain unchanged.
What it means for you
UCBs that are financially sound and well-managed get more flexibility to offer PAN issuance services to customers through multiple authorized agencies. This reduces dependency on a single partner and may improve service reach. Banks must still obtain prior RBI approval before entering any such tie-up.
Historical instruction — do not use for current compliance. This is what was required at the time; it no longer reflects current RBI requirements. If no replacement rule is linked above, that only means none is recorded on our register yet — it does not prove no later applicable rule exists. Confirm on the official RBI source below.
What banks were required to do at the time
Verify your bank's classification as Financially Sound and Well Managed as per RBI circular dated October 1, 2013.
Obtain prior RBI approval before entering into any PSA tie-up with NSDL e-Governance or other IT dept authorized agencies.
Ensure compliance with all terms and conditions from the November 14, 2013 circular.
Update internal policies and customer communication to reflect the expanded list of authorized PSA partners.
Who it affects
Primary (Urban) Co-operative Banks classified as Financially Sound and Well Managed, Customers of such UCBs seeking PAN issuance services, Authorized agencies like NSDL e-Governance Infrastructure Ltd and other IT dept-approved entities
❓ Common questions
Regulatory timeline
Decoded by BankPulse2026-06-18 09:54 IST
repealed_by — Consolidation of Regulations — Withdrawal of circulars (28 Nov 2025)
Status change: withdrawn03 Aug 2026, 04:00 IST
Built from our lineage records — each fact carries its provenance; missing history simply is not shown (never guessed).
Which UCBs are eligible to act as PAN Service Agents under this circular?
Only Financially Sound and Well Managed UCBs, as defined in RBI circular UBD.CO.LS.(PCB).Cir.No.24/07.01.000/2013-14 dated October 1, 2013, are eligible.
Do we still need RBI approval before starting PAN services with NSDL?
Yes, prior approval of the Reserve Bank is mandatory before entering into any tie-up with NSDL e-Governance Infrastructure Limited or any other authorized agency.
Does this circular change any other conditions from the earlier November 2013 circular?
No, all other terms and conditions from the November 14, 2013 circular remain the same. Only the list of permissible tie-up agencies has been expanded.
📜 This document’s life story (1 recorded event, each backed by RBI’s own words)
Repealed byRBI/2025-26/100 — Consolidation of Regulations — Withdrawal of circulars (28 Nov 2025)
RBI’s words: “Official withdrawal register entry #926: UBD.CO.BPD.(PCB).Cir.No.63/13.05.000/2013-14 — "Undertaking of Activity by the Urban Cooperative Banks (UCBs) as PAN Service Agent (PSA) for providing PAN Issu”
📜 Read the original circular — full text as issued by RBI
RBI/2013-14/593
UBD.CO.BPD.(PCB) Cir No. 63/13.05.000/2013-14
May 16, 2014
The Chief Executive Officers
All Primary (Urban) Co-operative Banks
Madam / Dear Sir,
Undertaking of activity by the Urban Cooperative Banks (UCBs) as PAN Service Agent (PSA) for providing PAN issuance services to its customers by entering into tie-up with authorized Agencies
Please refer to circular UBD.CO.BPD.(PCB).Cir.No.38/13.05.000/2013-14 dated November 14, 2013 wherein Financially Sound and Well Managed UCBs as defined in our circular UBD.CO.LS.(PCB). Cir.No.24/07.01.000/2013-14 dated October 1, 2013 were permitted to act as PAN Service Agents (PSA) by entering into a tie-up with UTI Infrastructure and Technology Services Ltd with prior approval of the Reserve Bank.
2. It has now been decided that Financially Sound and Well Managed UCBs, as defined in the circular ibid may act as PAN Service Agents (PSA) by entering into a tie-up with NSDL e-Governance Infrastructure Limited or with any other agency authorized by the Income Tax Department, Government of India for this purpose with prior approval of the Reserve Bank.
3. All other terms and conditions as set out in our circular dated November 14, 2013 remain the same.
Yours faithfully,
(P K Arora)
General Manager
Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2013-14/593 · issued 16 May 2014. The plain-English explanation above is BankPulse’s own independent summary.
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BankPulse Compliance Evidence Pack — generated 03 Aug 2026 · status cross-checked against RBI’s official withdrawal register (refreshed weekly). Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=8879&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.
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