What changed
RBI reiterated and strengthened earlier 2009 guidelines on accessibility for persons with disabilities. Banks must now make all new ATMs installed from July 1, 2014 talking ATMs with Braille keypads, not just one-third. They must also provide magnifying glasses in all branches and display notices about available facilities. Ramps are required at all ATMs and branch entrances where feasible, with exceptions only if impracticable and recorded.
What it means for you
Banks must accelerate retrofitting of existing ATMs and branches with ramps and convert all new ATMs to talking ATMs with Braille keypads. This increases compliance costs and operational burden, especially for branches in older buildings. Customer Service Committees of the Board must monitor progress, adding governance oversight. Non-compliance could invite regulatory scrutiny.
What you must do
- Install ramps at all existing and future ATMs and branch entrances, recording reasons if impracticable.
- Ensure all new ATMs installed from July 1, 2014 are talking ATMs with Braille keypads.
- Create a roadmap to convert all existing ATMs to talking ATMs with Braille keypads and review via Customer Service Committee.
- Provide magnifying glasses in all branches and display notices about facilities for persons with disabilities.
- Report progress periodically to the Customer Service Committee of the Board.
Who it affects
All scheduled commercial banks (excluding RRBs), Branch operations teams, ATM deployment and maintenance teams, Customer service committees of boards
What is the deadline for making new ATMs talking ATMs?
All new ATMs installed from July 1, 2014 must be talking ATMs with Braille keypads.
Are there any exceptions to the ramp requirement?
Yes, if it is impracticable to provide a ramp (permanently fixed or otherwise), the requirement may be dispensed with, but reasons must be recorded and displayed at the branch or ATM.
What additional facilities must banks provide for persons with low vision?
Banks must provide magnifying glasses in all branches and display a prominent notice about their availability and other facilities for persons with disabilities.