What changed
RBI reinforced earlier 2009 accessibility guidelines for UCBs. New mandates require ramps at branch entrances (with dispensation only if impracticable), all new ATMs from July 1, 2014 to be talking ATMs with Braille keypads, and magnifying glasses at all branches. Banks must also display notices about these facilities.
What it means for you
UCBs must now prioritize physical and digital accessibility for persons with disabilities. Non-compliance with the earlier 2009 circular on talking ATMs is being addressed with a stricter deadline. Banks need to allocate budget for retrofitting branches and ATMs, and ensure board-level oversight of progress.
What you must do
- Install ramps at all branch entrances; record reasons if impracticable and display at the branch/ATM.
- Ensure all new ATMs installed from July 1, 2014 are talking ATMs with Braille keypads.
- Create a road map to convert existing ATMs to talking ATMs with Braille keypads and get board approval.
- Provide magnifying glasses at all branches and display a notice about their availability and other disability facilities.
- Report compliance progress periodically to the Board of Directors or Customer Service Committee.
Who it affects
All Primary (Urban) Co-operative Banks, Branch operations teams, ATM deployment and maintenance teams, Board of Directors and Customer Service Committees
What if it's not possible to install a ramp at a branch?
If installing a ramp is impracticable, the requirement may be dispensed with, but the reasons must be recorded and displayed at the branch or ATM concerned.
Are existing ATMs required to be converted to talking ATMs?
Yes, banks must lay down a road map for converting existing ATMs to talking ATMs with Braille keypads, as advised in the 2009 circular, and the board should review progress periodically.
What other facilities must be provided for persons with disabilities?
Magnifying glasses must be available at all branches for low-vision customers, and a notice about their availability and other disability facilities should be displayed prominently.