What changed
RBI issued an updated master circular (DBOD No. Rajbhasha BC.25/06.11.04/2012-13) replacing the July 1, 2011 version. The circular incorporates all instructions issued up to June 30, 2012, without introducing new policy shifts.
What it means for you
Public sector banks must continue adhering to the Official Languages Act, 1963 and Rules, 1976 for Hindi use. RBI expects banks to maintain bilingual operations, including cheques, signage, annual reports, and computer software, and submit quarterly progress reports. Non-compliance could invite regulatory scrutiny.
What you must do
- Ensure all customer-facing documents, cheques, and signage are bilingual (Hindi and English).
- Implement bilingual software and core banking solutions as per consolidated guidelines.
- Submit quarterly progress reports on Hindi implementation to RBI's DBOD.
- Set up or maintain Hindi departments/cells and fill designated Hindi posts.
- Include Hindi use targets in the bank's corporate plan and report to the Board of Directors.
Who it affects
All public sector banks in India, Bank branches in Hindi-speaking and non-Hindi-speaking regions, Hindi officers and staff handling official language implementation, IT departments responsible for bilingual software and core banking systems
Does this circular apply to private sector banks?
No, the circular explicitly addresses 'All Public Sector Banks' as per the source text.
What are the key areas of Hindi use covered?
The circular covers 43 areas including bilingual correspondence, cheques, signage, annual reports, software, training, and quarterly reporting to RBI.
Is there a deadline for compliance?
The circular does not specify a new deadline; it consolidates existing instructions. Banks should already be compliant with the Official Language Act provisions.