Home › Circulars › RBI/2010-11/230

RBI Mandates Remitter Details in Passbook for NEFT/NECS/ECS Credits

Current · Source: Reserve Bank of India · RBI/2010-11/230 · issued 08 Oct 2010 · ~2 min read

Quick answerRBI now requires banks to print remitter name (from NEFT field 6091) and ECS user details in passbooks/statements for all inward credits. This replaces generic labels like 'NEFT' with meaningful information, effective January 1, 2011.

The rule, in the simplest words

Banks must print the name of the person who sent the money (remitter) in your passbook or statement for every NEFT credit you get.
Instead of just saying 'NEFT', banks must show the real name from the special code (field 6091) in the payment message.
For ECS credits (like salary or bill payments), banks must print the company or organization name (user name) and their reference number.
Banks must upgrade their computer system (CBS) to save and show this information when you check online or visit a branch.
Banks that send money must fill in the sender's name correctly so the receiving bank can print it.

How it plays out — a real example

Ravi, a payments & clearing officer in Indore, checks a customer's passbook and sees 'NEFT' for a credit. He remembers the new RBI rule and calls his CBS team to ensure the system now prints the remitter's name from field 6091, so next time the customer sees 'Priya Sharma' instead of just 'NEFT'.

What changed

RBI directed banks to capture and display remitter details from NEFT message field 6091 (mandatory) and optional field 7495 on request, and print ECS 'user name' and 'user credit reference' fields in passbooks/statements. Generic mentions like 'NEFT' are no longer sufficient. Banks must enable CBS to store and retrieve this data for customer access online or at branches.

What it means for you

Banks must upgrade CBS to extract and print remitter details from payment messages, ensuring customers can identify credit sources. This reduces complaints about incomplete information and standardizes disclosures across banks. Originating banks must also ensure meaningful data in relevant fields. Compliance is mandatory by January 1, 2011.

What you must do

Enable CBS to capture and print remitter name from NEFT field 6091 in passbooks/statements for all inward credits.
Store optional NEFT field 7495 data and provide it to customers on request.
Print ECS 'user name' and 'user credit reference' fields in passbooks/statements for NECS/ECS credits.
Advise sponsor banks to ensure user institutions fill ECS fields meaningfully.
Ensure originating banks populate all relevant fields accurately in messages/data files.

Who it affects

All member banks participating in NEFT, NECS, and ECS, Core Banking Solutions (CBS) teams, Branch operations and customer service staff, Sponsor banks and user institutions for ECS

❓ Common questions

Regulatory timeline

Stated effective date effective January 1, 2011
Decoded by BankPulse 2026-06-19 04:07 IST

Built from our lineage records — each fact carries its provenance; missing history simply is not shown (never guessed).

What specific NEFT field must be printed in passbooks?

The mandatory field 6091 containing the remitter's name must be printed in passbooks/account statements for inward NEFT credits.

Can banks provide additional details beyond the minimum?

Yes, banks are free to provide any additional details they deem necessary or useful, as per paragraph 4 of the circular.

When must banks comply with these instructions?

Compliance is required latest by January 1, 2011, as stated in paragraph 6 of the circular.

📜 Read the original circular — full text as issued by RBI

Notifications - Reserve Bank of India Skip to main content Selected Selected Change Language हिंदी Search the Website Search Home About Us ▼ About Us Organisation & Functions ▶ Organisation Structure Departments Offices Training Establishment ▶ College of Agricultural Banking Reserve Bank Staff College College of Supervisors RBI's Functions and Working Governors Deputy Governors Executive Directors Communication Policy of RBI Sources of Information ▶ Annual Publications Half-yearly Publications Quarterly Publications Monthly Publications Weekly Publications Occasional Publications SDDS NSDP Data Releases Publications available on Subscription General Information RBI History Museum ▶ The RBI Museum RBI Monetary Museum Notification ▼ Notifications Master Directions Master Circulars Amendment Directions Draft Notifications/Guidelines ▶ Draft Notifications/Guidelines Draft Directions (RE-wise) Index To RBI Circulars Standalone Circulars Circulars Withdrawn Press Releases Speeches & Media Interactions ▼ Speeches Media Interactions Memorial Lectures Podcasts Publications ▼ Biennial Annual Half-Yearly Quarterly Bi-monthly Monthly Weekly Occasional Reports Working Papers Legal Framework ▼ Act Rules Regulations Schemes Research ▼ External Research Schemes RBI Occasional Papers Working Papers RBI Bulletin History DRG Studies KLEMS State Statistics and Finances Statistics ▼ Data Releases Database on Indian Economy Public Debt Statistics Regulatory Reporting ▼ List of Returns Data Definition Validation rules/ Taxonomy List of RBI Reporting Portals FAQs of RBI Reporting Portals Home Notifications Notifications ( 26 kb ) Furnishing remitter details in pass book / pass sheet / account statement for credits received by customers through NEFT / NECS / ECS RBI/2010-11/230 DPSS (CO) EPPD No.788/04.03.01/2010-11 October 8, 2010 The Chairman and Managing Director / Chief Executive Officer of member banks participating in NEFT / NECS / ECS Madam / Dear Sir, Furnishing remitter details in pass book / pass sheet / account statement for credits received by customers through NEFT / NECS / ECS The volumes handled by the retail electronic payment products viz. National Electronic Funds Transfer (NEFT), National Electronic Clearing Service (NECS) and Electronic Clearing Service (ECS) variants are considerably increasing, which is indicative of their acceptability and popularity. Concomitant service delivery levels at banks should match customer requirements and expectations. 2. Complaints about incomplete details about the remitter (or beneficiary) and / or the source of credit (or debit) in the pass books / pass sheets / account statements, as also lack of uniformity across banks in providing even such minimal information are rising. A very generic mention as 'NEFT' or 'NECS' does not help customers in identifying the source of credits, particularly where multiple credits are afforded to their accounts through these products. The Procedural Guidelines on NEFT / NECS / ECS and various circulars issued from time to time clearly highlight the minimum information that should be provided to customers. 3. The Core Banking Solutions (CBS) of banks should be enabled to capture complete information from the relevant fields in the messages / data files which can be displayed to customers when they access their accounts online or provided to them additionally when they approach the branch counters / help desks / call centres. In the interest of straight-through capture of details from messages / data files and standardising the minimum information to be given in the pass books / pass sheets / account statements issued to customers, banks are advised to ensure the following - a) NEFT Message N-02 - Inward transactions The mandatory field 6091 contains the remitter's name, which should be picked up for the source of credit and information contained should be printed in the pass book / account statement. Banks originating transactions should ensure proper and meaningful details are provided in this field. Description of field 6091 is - M 6091 Sending customer a/c name 50x Sender’s account name There is an optional field with tag 7495 that enables inclusion of additional sender-to-receiver information. Destination banks should capture and store this information in their CBS / other systems as appropriate, to be provided to the customer on request. Message N-07 - Return transactions M 2006 Related reference number 16x Transaction reference number of the received inward credit message at bank branch that is returned M 6366 Rejection code 50x Description of the reason for rejection Destination banks may also explore the possibility of using the Unique Transaction Reference (UTR) number to link / retrieve the original message received by them, based on which additional information can be provided as a service initiative when customers make requests online or through call centres. The extant prescriptions relating to the information to be provided (a) to the remitters for transactions originated by them, and (b) transactions that are returned, shall continue to be applicable. b) NECS / ECS Variants The fields "user name" and “user credit reference” (serial numbers '9' and ‘10’ in the credit record) have a length of 33 (20 and 13) characters which should be printed in the pass book / account statement. Sponsor banks need to advise user institutions to fill in these fields meaningfully, so that relevant information is passed on to the customers. 4. In addition to the above, banks are free to provide any additional details as they deem necessary or useful. 5. It is incumbent on the originating banks to ensure that all the relevant information as is provided to them is captured in the relevant fields in messages / data files. 6. Please acknowledge and ensure compliance with the requirements latest by January 1, 2011. These instructions are being issued under the powers conferred on the Reserve Bank of India by the Payment and Settlement Systems Act, 2007 (Act 51 of 2007). Yours faithfully (G. Padmanabhan) Chief General Manager 2026 All Months January February March April May June July August September October November December 2025 All Months January February March April May June July August September October November December 2024 All Months January February March April May June July August September October November December 2023 All Months January February March April May June July August September October November December 2022 All Months January February March April May June July August September October November December 2021 All Months January February March April May June July August September October November December 2020 All Months January February March April May June July August September October November December 2019 All Months January February March April May June July August September October November December 2018 All Months January February March April May June July August September October November December 2017 All Months January February March April May June July August September October November December Archives 2016 All Months January February March April May June July August September October November December 2015 All Months January February March April May June July August September October November December 2014 All Months January February March April May June July August September October November December 2013 All Months January February March April May June July August September October November December 2012 All Months January February March April May June July August September October November December 2011 All Months January February March April May June July August September October November December 2010 All Months January February March April May June July August September October November December 2009 All Months January February March April May June July August September October November December 2008 All Months January February March April May June July August September October November December 2007 All Months January February March April May June July August September October November December 2006 All Months January February March April May June July August September October November December 2005 All Months January February March April May June July August September October November December 2004 All Months January February March April May June July August September October November December 2003 All Months January February March April May June July August September October November December 2002 All Months January February March April May June July August September October November December 2001 All Months January February March April May June July August September October November December 2000 All Months January February March April May June July August September October November December 1999 All Months January February March April May June July August September October November December 1998 All Months January February March April May June July August September October November December 1997 All Months January February March April May June July August September October November December 1996 All Months January February March April May June July August September October November December 1995 All Months January February March April May June July August September October November December 1994 All Months January February March April May June July August September October November December 1993 All Months January February March April May June July August September October November December 1992 All Months January February March April May June July August September October November December 1991 All Months January February March April May June July August September October November December Top Back to previous page More Links : Bank Holidays Banking Glossary Citizen's Charter Complaints Contact Us COVID-19 Measures E-LMS Events FAQs Financial Education Forms IFSC/MICR Codes Important Websites Opportunities @ RBI RBI Clarifications RBI Kehta Hai RBI’s Vision and Values (1257 kb)--> Right to Information Act Tenders Follow RBI RSS Twitter YouTube Instagram Facebook LinkedIn &copy; Reserve Bank of India. All Rights Reserved. Sitemap | Disclaimer Website owned and managed by Reserve Bank of India. Contact us on helpdoc[at]rbi[dot]org[dot]in Website last updated date: Jul 27, 2026 Supports: Google Chrome 147+ | Firefox 150+ | Microsoft Edge Version 147+ | Safari 17+ Accessibility Statement | Screen Reader and Accessibility Help

Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2010-11/230 · issued 08 Oct 2010. The plain-English explanation above is BankPulse’s own independent summary.

🧰 Tools — save, print, templates & related

Most relevant forBranch Operations (Accounts / FD / CASA)Teller / Cashier / Customer Service Officer Personal Banker / Branch RM (Portfolio)Branch Manager — Private Bank / SFB IT & Cyber Security Compliance Team

🛠 Banker’s toolkit — checklists & reply templates →

Related circulars · Payment & Settlement Systems

RBI mandates settlement accounts for payment intermediaries RBI Revises Cheque Collection Charges from April 2011 NECS Expansion: Banks Must Onboard All NEFT Branches Mandatory electronic payments for large-value transactions Standardised RTGS Return Process and Customer Alerts

Browse all departments →

Worked example & action-note template

Example: if you are a Compliance officer at a bank this circular applies to (All member banks participating in NEFT, NECS, and ECS, Core Banking Solutions (CBS) teams, Branch operations and customer service staff, Sponsor banks and user institutions for ECS), your first concrete step on “RBI Mandates Remitter Details in Passbook for NEFT/NECS/ECS Credits” is: “Enable CBS to capture and print remitter name from NEFT field 6091 in passbooks/statements for all inward credits.” (RBI issued this 08 Oct 2010).

Circular: RBI/2010-11/230 -- RBI Mandates Remitter Details in Passbook for NEFT/NECS/ECS Credits
Issued: 08 Oct 2010
Action required: Enable CBS to capture and print remitter name from NEFT field 6091 in passbooks/statements for all inward credits.
Action required: Store optional NEFT field 7495 data and provide it to customers on request.
Action required: Print ECS 'user name' and 'user credit reference' fields in passbooks/statements for NECS/ECS credits.
Action required: Advise sponsor banks to ensure user institutions fill ECS fields meaningfully.
Action required: Ensure originating banks populate all relevant fields accurately in messages/data files.
Owner: ____________ Target date: ____________
Board/committee approval needed? Y / N
Evidence filed in compliance register on: ____________

Built only from this circular’s own published fields — not legal advice; always confirm against the official RBI source.

💬 Banker Discussion

Discuss this circular with fellow bankers — reply, upvote what helps, report what doesn’t belong. Be professional; no client data. Views are the commenter’s own, not BankPulse’s.

Loading comments…

BankPulse Compliance Evidence Pack — generated 03 Aug 2026 · status cross-checked against RBI’s official withdrawal register (refreshed weekly).
Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=6034&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.