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RTGS Customer Charges Clarified for ₹2 Lakh and Above

No longer current — withdrawn, no replacement on file yet
Source: Reserve Bank of India · RBI/2010-11/265 · issued 09 Nov 2010 · ~1 min read
Quick answerRBI clarifies that revised RTGS customer charges apply to transactions of ₹2 lakh and above. For amounts between ₹2 lakh and ₹5 lakh, banks can charge a maximum of ₹25 per transaction.

What changed

RBI issued a clarification on November 9, 2010, confirming that the revised RTGS customer charges are applicable for transactions starting from ₹2 lakh and above. Specifically, the value band of ₹2 lakh to ₹5 lakh now has a maximum customer charge of ₹25.

What it means for you

Banks must ensure that RTGS charges for transactions between ₹2 lakh and ₹5 lakh do not exceed ₹25. This provides a clear pricing cap, helping banks standardize fee structures and avoid customer disputes. It also encourages higher usage of RTGS for larger-value transfers.

Historical instruction — do not use for current compliance. This is what was required at the time; it no longer reflects current RBI requirements. If no replacement rule is linked above, that only means none is recorded on our register yet — it does not prove no later applicable rule exists. Confirm on the official RBI source below.

What banks were required to do at the time

Who it affects

All banks participating in RTGS, Bank treasury and operations teams, Retail and corporate customers using RTGS for transfers above ₹2 lakh

❓ Common questions

Regulatory timeline

Built from our lineage records — each fact carries its provenance; missing history simply is not shown (never guessed).

Does this circular apply to NEFT as well?

The circular specifically addresses RTGS charges. NEFT charges are not covered in this clarification.

What is the maximum charge for RTGS transactions above ₹5 lakh?

The circular does not specify charges for amounts above ₹5 lakh. Banks should refer to the original November 3, 2010 circular for other value bands.

📜 Read the original circular — full text as issued by RBI
RBI/2010-11/265 DPSS (CO) RTGS No.1051 / 04.04.002 / 2010-2011 November 9, 2010 Chairman and Managing Director / Chief Executive Officer of all banks participating in RTGS and NEFT Madam / Dear Sir, Electronic Funds Transfer Infrastructure in India – Usage of RTGS and NEFT Please refer to our circular DPSS (CO) RTGS No. 1008 / 04.04.002 / 2010-2011 dated November 3, 2010 on the captioned subject. 2. Based on requests received from the participant member banks, it is clarified that the revised customer charges for the transactions routed through RTGS are applicable for amounts starting from ` 2 lakhs and above. 3. Accordingly, the value band ` 2 lakh to ` 5 lakh will attract a maximum customer charge of ` 25. Please acknowledge receipt. Yours faithfully, (G. Srinivas) General Manager
Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2010-11/265 · issued 09 Nov 2010. The plain-English explanation above is BankPulse’s own independent summary.
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Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=6086&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.
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