Home › Circulars › RBI/2010-11/440

Quarterly ATM Failed Transaction Reporting Mandate

No longer current — withdrawn, no replacement on file yet
Source: Reserve Bank of India · RBI/2010-11/440 · issued 22 Mar 2011 · ~1 min read
Quick answerRBI mandates banks to submit quarterly Board-approved reviews of ATM failed transactions in three specific Excel formats within one month of quarter-end via email. Strict adherence to formats and timeline is required.

What changed

This circular reinforces the earlier July 2009 directive on ATM transaction reconciliation. It now specifies three Excel-based reporting formats for complaints received/resolved, inter-bank resolution, and network operator resolution. Banks must submit Board-approved quarterly reviews within one month of quarter completion via email.

What it means for you

Banks must formalize their ATM dispute resolution tracking with structured quarterly reporting to RBI. The Board-level approval requirement elevates oversight, ensuring senior management accountability. Non-compliance could invite regulatory scrutiny, so banks should integrate these formats into their existing reconciliation workflows.

Historical instruction — do not use for current compliance. This is what was required at the time; it no longer reflects current RBI requirements. If no replacement rule is linked above, that only means none is recorded on our register yet — it does not prove no later applicable rule exists. Confirm on the official RBI source below.

What banks were required to do at the time

Who it affects

All Scheduled Commercial Banks, Urban Co-operative Banks, ATM network operators (banks in that role)

❓ Common questions

Regulatory timeline

Built from our lineage records — each fact carries its provenance; missing history simply is not shown (never guessed).

What are the three Excel formats required?

Table 1 covers ATM failed transaction complaints received/resolved. Table 2 covers complaint resolution between issuing and acquiring banks. Table 3 covers resolution between ATM network operator and banks (only if the bank is the network operator).

What is the submission deadline?

The Board-approved quarterly review must reach RBI via email within one month of the completion of each quarter.

Does this apply to all banks?

Yes, it applies to all Scheduled Commercial Banks and Urban Co-operative Banks. Table 3 is applicable only if the bank also acts as an ATM network operator.

📜 Read the original circular — full text as issued by RBI
RBI/2010-11/440 DPSS.CO. OSD No. 2161/06.07.002/2010-2011 March 22, 2011 To, All Scheduled Commercial and Urban Co-operative Banks Dear Sir, Reconciliation of  transactions at ATMs failure – Time limit Please refer to our circular DPSS/No.101/02.10.02/2009-2010 dated July 17, 2009 on the captioned subject, wherein banks were advised to submit the quarterly review of ATM transactions. 2. In continuation of the above circular banks are advised to submit the quarterly review of ATM transactions duly approved by their Board in the following Excel based formats : ATM failed transactions for complaints received/resolved – Table 1 ; Complaint resolution between issuing bank and acquiring bank for ATM failed transactions – Table 2 ; and Complaints resolution between ATM network operator and banks – Table 3 (applicable only when the bank is network operator). 3. The copy of the review duly approved by your Board should reach us within a month of the completion of each quarter through email . It may be ensured that the specified formats and timeline are strictly adhered to. Please acknowledge receipt. Yours faithfully (G. Srinivas) General Manager Encl: As above
Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2010-11/440 · issued 22 Mar 2011. The plain-English explanation above is BankPulse’s own independent summary.
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Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=6299&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.
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