ATM Failure Complaint Resolution: Quarterly Data Submission Mandate
No longer current — withdrawn, no replacement on file yet
Source: Reserve Bank of India · RBI/2010-11/441 · issued 22 Mar 2011 · ~1 min read
Quick answerRBI mandates all authorized ATM network operators to submit quarterly data on complaint resolution between operators and banks in a prescribed Excel format within one month of each quarter's end.
What changed
RBI issued a directive requiring ATM network operators to submit quarterly data on resolution of complaints between operators and banks. The data must be in a specified Excel format and submitted via email within one month after each quarter ends.
What it means for you
Banks and ATM operators must now systematically track and report complaint resolution metrics to RBI. This enhances transparency and accountability in handling ATM transaction failures. Non-compliance with format or timeline could invite regulatory scrutiny.
Historical instruction — do not use for current compliance. This is what was required at the time; it no longer reflects current RBI requirements. If no replacement rule is linked above, that only means none is recorded on our register yet — it does not prove no later applicable rule exists. Confirm on the official RBI source below.
What banks were required to do at the time
Ensure your ATM network operator submits quarterly complaint resolution data in the prescribed Excel format.
Submit the data via email within one month of each quarter's end.
Verify strict adherence to the format and timeline to avoid regulatory issues.
Coordinate with your ATM operator to maintain accurate records of complaint resolutions.
Who it affects
All authorized ATM network operators, Banks with ATM networks, Compliance teams handling ATM-related complaints
❓ Common questions
Regulatory timeline
Decoded by BankPulse2026-06-19 02:11 IST
Status change: withdrawn03 Aug 2026, 04:00 IST
Built from our lineage records — each fact carries its provenance; missing history simply is not shown (never guessed).
What is the deadline for submitting the quarterly data?
The data must reach RBI within one month after the completion of each quarter.
What format should the data be in?
The data must be submitted in the Excel format prescribed by RBI in the circular.
Who is responsible for submitting this data?
All authorized ATM network operators are responsible for submitting the data to RBI.
📜 Read the original circular — full text as issued by RBI
RBI/2010-11/441
DPSS.CO. OSD No. 2162/06.07.002/2010-2011
March 22, 2011
To,
All authorized ATM Network Operators
Dear Sir,
Reconciliation of transactions at ATMs failure – Time limit
Complaints resolution with banks
All authorized ATM Networks provider/operator are advised to submit the quarterly data pertaining to resolution of complaints between ATM network operator and banks in the following excel format . The quarterly data should reach us within a month on completion of each quarter through email . It may also be ensured that the format and timelimit prescribed is strictly adhered to.
Please acknowledge receipt.
Yours faithfully
(G. Srinivas)
General Manager
Encl: As above
Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2010-11/441 · issued 22 Mar 2011. The plain-English explanation above is BankPulse’s own independent summary.
Discuss this circular with fellow bankers — reply, upvote what helps, report what doesn’t belong. Be professional; no client data. Views are the commenter’s own, not BankPulse’s.
BankPulse Compliance Evidence Pack — generated 03 Aug 2026 · status cross-checked against RBI’s official withdrawal register (refreshed weekly). Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=6300&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by our expert reviewer, CA Amit Jain. Independent platform, not affiliated with the Reserve Bank of India; is our own plain-English paraphrase, not RBI’s original wording.
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