Quarterly ATM Denial-of-Service Reporting Mandate

RBI/2012-13/382 DPSS.CO.PD.No.1207/02.10.002/2012-2013 January 17, 2013 The Chairman and Managing Director / Chief Executive Officers All Scheduled Commercial Banks including RRBs / Urban Co –operative Banks / State Co-operative Banks / District Central Co-operative Banks Madam / Dear Sir Declines in ATM transactions – reporting of Please refer to our circular DPSS. No. 101/02.10.02/2009-2010, dated July 17, 2009 on the subject in terms of which banks are required to place a quarterly review of ATM transactions to its Board of Directors, indicating, inter alia , the quantum of penalties paid, reasons thereof and the action taken to avoid recurrence of such instances. 2. In addition to the above, banks are advised to simultaneously place a quarterly review of ATM transactions to its Board of Directors, indicating, inter alia, the denial of services to the customers at ATM sites ( broadly in the enclosed format ), reasons thereof and the action taken to avoid recurrence of such instances. Banks are also advised to forward a copy of the report along with the observations of the Board to the Chief General Manager, Reserve Bank of India, Department of Payment & Settlement Systems, Mumbai. 3. The directive is issued under section 18 of Payment and Settlement Systems Act 2007, (Act 51 of 2007). Non-adherence to the provisions of this circular shall attract penalty as prescribed under the Payment and Settlement Systems Act 2007 (Act 51 of 2007). 4. Please arrange to place a copy of this circular before the Board. 5. Kindly acknowledge receipt. Yours faithfully, (Vijay Chugh) Chief General Manager Enclosures: 2 Bank:

Reproduced for reference with acknowledgment — Source: Reserve Bank of India · RBI/2012-13/382 · issued 17 Jan 2013. The plain-English explanation above is BankPulse’s own independent summary.

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