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RBI Framework for SRO Recognition in Payment Systems

Live · in forceNo withdrawal recorded as of 19 Jun 2026. Reviewed by Vikram Jain; always verify against the official RBI source below.
⏱ ~1 min read
Quick answerRBI has finalized a framework for recognizing Self-Regulatory Organizations (SROs) for Payment System Operators (PSOs). This enables industry self-governance on standards, customer protection, and dispute resolution, supplementing RBI regulations. Interested PSO groups can apply to the Department of Payment and Settlement Systems.

What changed

RBI has issued a finalized framework for recognizing SROs for PSOs, following a draft and public comments. The framework outlines characteristics, governance, and application process for SROs. This is part of the Payment and Settlement Systems Vision 2019-21 and the February 2020 monetary policy statement.

What it means for you

Banks and non-bank PSOs can now form or join an SRO to self-regulate on security, pricing, customer protection, and grievance redressal. This shifts some regulatory oversight to the industry, freeing RBI to focus on systemic issues. SROs must enforce rules and resolve disputes among members, promoting ethical standards and compliance.

What you must do

Who it affects

All authorized Payment System Operators (banks and non-banks), Industry associations of PSOs, RBI's Department of Payment and Settlement Systems

What is the purpose of this SRO framework?

To encourage industry self-regulation among PSOs, setting standards for security, pricing, customer protection, and dispute resolution, while supplementing RBI regulations.

Who can apply for SRO recognition?

Interested groups or associations of PSOs, including both banks and non-banks, can apply to the RBI's Department of Payment and Settlement Systems.

Does the SRO replace RBI regulations?

No, the SRO's rules supplement but do not replace applicable laws or RBI regulations.

Track this rule
⏳ How this rule evolved — History Map →Full RBI rulebook crosswalk →
Official source: RBI/2020-21/58 on rbi.org.in ↗
AI-drafted · 3-model AI consensus fact-check · under the editorial review of Vikram Jain · published · 19 Jun 2026, 13:10 IST
Official RBI source: https://www.rbi.org.in/Scripts/NotificationUser.aspx?Id=11986&Mode=0 — Plain-English summary by BankPulse (bankpulse.ai), reviewed by Vikram Jain. Independent platform, not affiliated with the Reserve Bank of India; never reproduces RBI text verbatim.