What changed
RBI has shifted two key PPI returns—monthly PPI Statistics (R100) and quarterly PPI Customer Grievances (R360)—from legacy systems to the new CIMS data warehouse. Reporting begins with December 2025 data. Admin users for each entity are already created; they must now set up login credentials for actual submitters.
What it means for you
PPI issuers must onboard their reporting teams onto CIMS immediately to avoid missing the first deadlines. The move centralises data submission, likely improving RBI's monitoring and analytics. Non-compliance invites penal action under the Payment and Settlement Systems Act, so timely migration is critical.
What you must do
- Ensure your entity's Admin User logs into CIMS and creates credentials for the team members who will submit the two returns.
- Submit the PPI Statistics return for December 2025 on CIMS by January 7, 2026.
- Submit the PPI Customer Grievances return for the quarter ending December 2025 on CIMS by January 10, 2026.
- Review the CIMS reporting guidelines available on the portal to ensure accurate data submission.
Who it affects
All Prepaid Payment Instrument (PPI) issuers, Admin Users of PPI issuing entities, Reporting teams handling PPI statistics and customer grievances
What are the two returns being migrated to CIMS?
The monthly PPI Statistics return (code R100) and the quarterly PPI Customer Grievances return (code R360).
What are the submission deadlines for these returns?
Monthly returns must be submitted by the 7th of the succeeding month. Quarterly returns must be submitted by the 10th of the succeeding month. For December 2025, the deadlines are January 7 and January 10, 2026 respectively.
Who is responsible for creating login credentials in CIMS?
The Admin User for each reporting entity has been pre-created by RBI. They must create login credentials for the users who will actually submit the returns.