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Compliance Team — Customer Service / Grievance

RBI updates that affect a Compliance Team working in Customer Service / Grievance, newest first.

Updates
RBI Tightens Agency and Referral Rules for Small Finance Banks
high21 Jun 2026
RBI cracks down on coin rejection by bank branches
high21 Jun 2026
Customer Service Committee to Monitor Banking Ombudsman Awards
high21 Jun 2026
RBI mandates standing committees for customer service
medium21 Jun 2026
Simplified Claims for Deceased Depositors: 2005 RBI Circular
high21 Jun 2026
RBI mandates compensation for delayed bond interest/principal payments
medium21 Jun 2026
Simplified Claim Settlement for Deceased Depositors – UCBs
high21 Jun 2026
Simplified KYC for Accounts with Low Balances at Co-op Banks
high21 Jun 2026
Liberalised Branch Authorisation Policy
high21 Jun 2026
ECS Credit Details Must Be Clear in Passbooks
high21 Jun 2026
RBI fines Five Star Business Finance ₹6.20 lakh for KYC, fair practice lapses
high21 Jun 2026
Disclosure of Complaints and Ombudsman Awards with Financial Results
high21 Jun 2026
RBI Expands Fair Practices Code to All Loans
high21 Jun 2026
RBI fines Can Fin Homes ₹2.70 lakh for Fair Practices Code breach
high21 Jun 2026
Protected Disclosures Scheme for Pvt & Foreign Banks
high21 Jun 2026
RBI Cracks Down on Usurious Interest Rates
high21 Jun 2026
RRBs told to fix internal rules to prevent usurious interest
high21 Jun 2026
RBI Cracks Down on Excessive NBFC Interest Rates
high21 Jun 2026
Master Circular on Credit Card Operations: Key Updates
high21 Jun 2026
Master Circular on Wilful Defaulters – Key Norms
high21 Jun 2026
Master Circular: Direct Tax Collection via OLTAS
high21 Jun 2026
Master Circular on Customer Service for UCBs
medium21 Jun 2026
Reviving Branch-Level Customer Service Committees
normal21 Jun 2026
RRBs Can Convert Satellite Offices to Full Branches
high21 Jun 2026
Data Quality in OLTAS: RBI's 2007 Circular on PAN & CIN Accuracy
high21 Jun 2026
Revised Timeline for Customer Grievance Redressal in Outsourced Financial Services
normal21 Jun 2026
RBI Tightens Rules on Recovery Agents for Banks
high21 Jun 2026
Grievance Redressal Mechanism in Banks
high21 Jun 2026
Master Circular on Credit Card Operations – 2008
high21 Jun 2026
RBI Master Circular on Customer Service for Urban Co-operative Banks: July 2008
medium20 Jun 2026
RBI Mandates Equal Banking Access for Visually Challenged
normal20 Jun 2026
RBI Tightens Credit Card Rules: Unsolicited Cards & Recovery Agents
high20 Jun 2026
RBI Mandates Comprehensive Notice Boards for Banks
high20 Jun 2026
RBI mandates stronger grievance redressal for urban co-op banks
high20 Jun 2026
RBI Mandates Comprehensive Notice Boards for Urban Co-op Banks
high20 Jun 2026
RBI mandates quick-glance rate and fee display on bank websites
high20 Jun 2026
RBI Mandates Full Fee Disclosure for Co-op Banks
high20 Jun 2026
Revised Receipt for Counterfeit Note Impounding
high20 Jun 2026
RBI Reiterates Collateral-Free Loans Up to Rs 5 Lakh for MSEs
high20 Jun 2026
UCBs must reimburse failed ATM transactions within 12 days
high20 Jun 2026
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